Consumer Finance Companies
OneMain Financial Group, LLCHeadquarters
Reviews
This profile includes reviews for OneMain Financial Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,761 Customer Reviews
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Review fromCharity W
Date: 12/01/2022
5 starsThe process is so easy and everyone we spoke to was amazing. Allie, at our branch, explained everything really well and provided fair options at reasonable rates. Honestly a life saver in this economy. The online services and auto pay makes this a cinch.
OneMain Financial Group, LLC
Date: 12/02/2022
Hi Charity! We love hearing about your experience. Thank you for the feedback. We're in your corner. -SGReview fromMarilyn M
Date: 12/01/2022
1 starThey never pick up when I call them, but then started calling my work, and giving my coworkers my information. Also, they don't respond to emails. It makes it hard to communicate because I don't always have time to be on the phone.OneMain Financial Group, LLC
Date: 12/02/2022
Hi Marilyn. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SGReview fromjohn a
Date: 11/30/2022
1 starI made double payments and they still haven't reported it to any of the credit bureaus. I called and the branch doesn't know how to get them reported but they sure reported the loan in less than an hour when it was taken out. Do I really have to call the Consumer Financial Protection Bureau and spend time blowing up the internet on this...just report the payments and the new balance. I bet it would be reported fast enough if I were lateOneMain Financial Group, LLC
Date: 12/02/2022
Hello John. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SGReview fromDavid G
Date: 11/30/2022
1 starI am very dissatisfied with One Main. Me and my mother in law paid for life insurance on a loan she passed away unexpectedly and now they don't want to pay saying it was pre-existing when then death certificate states differently. Have tried numerous times to talk to someone and they just talk circles. Now have had my insurance canceled by them without asking me. I have all the documents to prove she did not die of pre-existing conditions and will be seeking to sue for emotional damage.OneMain Financial Group, LLC
Date: 12/02/2022
Hi David. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SGDavid G
Date: 12/03/2022
I've tried calling directly but never get an answer. I would like to speak to someone about thisReview fromTracy T
Date: 11/29/2022
5 starsOneMain financial the bests I'm love the customer service like Jenifer she the best is the best she help me out eve thing and try for me understand everything I want to ask she very nice and sweet customer serviceOneMain Financial Group, LLC
Date: 11/30/2022
Hi Tracy! Thank you for your feedback! We appreciate your support. We're in your corner. -SGReview fromAlexander B
Date: 11/29/2022
5 starsI think it's a great way advertised. To help your business to grow.OneMain Financial Group, LLC
Date: 12/02/2022
Hi Alexander! We love hearing about your experience. Thank you for the feedback. We're in your corner. -SGReview fromKyle H
Date: 11/29/2022
5 starsEveryone I spoke with in the ******* GA office have always been amazing to work with. They will help and do what it takes to ensure great customer service and retention of accounts. Overall couldn't ask for any better. I have read some of the negative comments below, but in my experience that has never been the case. To the gentleman that commented about phone calls, you obviously owe it, it's their JOB to call to collect it, period. I am appreciative of the calls before I enrolled in auto pay.OneMain Financial Group, LLC
Date: 12/02/2022
Hi Kyle! Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. We're in your corner. -SGReview fromAngela Y
Date: 11/29/2022
1 starThey totally wasted my time. I kept getting asked for more and more info for two weeks to try and get a loan. Every time there was a problem and I had to submit more information but then there was always another problem. There was a few days too when no one answered the phone . The loan officer, amber, was always rude and kept lying about submitting my paperwork for a final check. The are definitely deceptive in their business practices and need to be put of business. It's the location at **** w ********** blvd ste **** *** ****** NV XXXXXOneMain Financial Group, LLC
Date: 12/01/2022
Hello Angela. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SGReview fromLaurie V
Date: 11/28/2022
1 starWhy would it matter if I split my payments in half before the 10th of each month to One Main? Also why do they prefer I call in to my local branch to pay with my debit card as opposed to making a payment myself online? Also, they don't like it if I pay a little extra towards my next monthly payment. These people have caused me to have sleepless nights & anxiety attacks. I only gave 1 star so I could post. I would like my questions answered in a public forum since I don't get a straight answer from One Main.OneMain Financial Group, LLC
Date: 11/30/2022
Hi Laurie. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SGReview fromCalvin K
Date: 11/28/2022
1 starTook out a 4,000 loan. After 7 months of on time payment only $200 has come off the balance. Even with the predatory interest rate this is ridiculous. On top of this I was enrolled in a "protection program" I explicitly said I did not want. Stay away from these predators.OneMain Financial Group, LLC
Date: 11/30/2022
Hi Calvin. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SG
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