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Business Profile

Internet Providers

Surf Internet
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

2.4

Average of 43 Customer Reviews

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Review Details

  • Thomas H

    Date: 08/05/2023

    Surf is currently installing fiber optic in our town. They are sending frequent mailings emphasizing the price "starting at $35/month". But it appears from their website that the cheapest price available in our location is $55/month. This appears to be a bait and switch.

    Surf Internet

    Date: 08/07/2023

    We do have plans starting at $35/mo. The $35/mo price point is for our 50/50 Mbps plan. This particular plan is not available to sign up for on the website but if you call our sales team at ************ it is absolutely available.  

  • Amber G

    Date: 06/27/2023

    So far I am unhappy with the service. Back in April 2023 I was informed they could finally do my install. The tech came to my house and come to find out my house was skipped when they installed something in the ground to hook into. There was a ticket submitted so they could finish the construction. I have since had 2 more sales men stop at my door asking if I would like to make the switch. They have both called in to get answers and so far nothing. Here I am still waiting.

    Surf Internet

    Date: 08/07/2023

    We sincerely apologize for the late response. It looks like when we did the initial construction through your neighborhood, we missed adding a fiber access point on your property. This is needed to splice the fiber from the main line to run up to your home. This is currently being investigated to see what needs to be done to add a fiber access point on your property.

  • Robert H

    Date: 12/19/2022

    the speed of the internet is fantastic-could not be happier with that. The billing/customer service is probably the worst I have ever dealt with. Do NOT trust their referal program-they do every thing but honor the promises made. As a former customer of CSInet and Surf wireless/**********************, I should have expected this but.............. If you want super fast internet then this is the place for you. The installer was fantastic, the construction manager an honorable man. If you wish to have a business which honors the discounts for referal-then you probably should do somehwere else.

    Surf Internet

    Date: 12/22/2022

    **************, I sincerely apologize for the delay in applying your referral credits to your account. We have taken care of this and you will see the credit reflected in your next billing cycle on your January 2023 invoice. We appreciate your patience and we appreciate the opportunity to serve you.

Surf Internet is BBB Accredited.

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