Reviews

Review Details

• Review fromAndre C

  Date: 10/07/2025

  1 star
  These guys came on my property and cut a 14x20 complete new driveway. This is after asking to come on the property, not informing me they would be on the property a few days. Terrible company, coming in on the wrong foot.
  

  Surf Internet

  Date: 10/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced regarding the recent work conducted near your property. At Surf Internet, we understand the importance of respecting private property and maintaining clear communication with homeowners. We regret that this situation did not reflect the level of professionalism and consideration we strive for.
  

  Our crews occasionally need to access public utility easements or right-of-way areas to install or maintain fiber infrastructure. However, this should always be done with transparency and care. We understand your concern about the impact to your new driveway and the lack of notice regarding our extended presence on your property.
  

  Please know that we are happy to complete driveway restoration for any damage caused by Surf Internet construction. Our goal is to ensure that your property is restored to its prior condition and that your concerns are fully resolved.
  

  To move forward, please contact:
  ***** *****
  Construction *******************************start="1260" data-end="1263"> ?? ************
  ?? *******************************************************
  

  ***** will personally coordinate with our construction and restoration teams to review the site, assess any damage, and schedule the necessary repairs.
  

  We appreciate your patience and the opportunity to make this right.
  

• Review fromBrian O

  Date: 09/15/2025

  1 star
  Will not fix/replace handhole coverings they put in my front yard.

• Review fromJacob F

  Date: 09/14/2025

  5 stars
  Service/ installation was great. Had to make some service changes after first week and customer service was awesome and pain free.

• Review fromCandy B

  Date: 08/23/2025

  1 star
  They just layed their fiber optic cables in our town of *******, ** and left a huge hole in the front of our yard and told the guys to fill it in and they never came back to do it!! If someone gets their foot in that they will break a leg etc. Just because of that I will stay with Spectrum!!!
  

  Surf Internet

  Date: 08/25/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused. At Surf Internet, we take pride in the quality of our work and in respecting the communities we serve, and its clear we fell short in this instance.
  

  We understand your concern about safety and the condition of your property. Leaving an open hole is unacceptable, and we regret that this was not resolved promptly after our construction team completed the fiber installation in your neighborhood.
  

  In order for us to arrange for the necessary restoration work, we will need your property address so our construction team can locate the site and properly fill and restore the area. Please provide this information so that we can address the issue as quickly as possible.
  

  We truly appreciate your feedback, as it helps us improve. We hope to earn back your trust and demonstrate our commitment to doing things right in the communities we serve. If youd like direct follow-up, please contact our Construction Escalation Coordinator at ************ or *******************************************************, and well be happy to provide you with an update and confirm when the work has been completed.
  

  Thank you for bringing this to our attention.

  
  

• Review fromKyle J

  Date: 08/12/2025

  1 star
  Surf door to door sales guys willfully ignore posted no soliciting signs on my front door. Knocked on my door anyway, and when called out for ignoring the sign, he said I dont have a choice. I wouldnt use their services, if they were the only provider in my area. An absolute trash company!

• Review fromKellie A

  Date: 05/30/2025

  1 star
  We have the highest package. 25 up and 2 down or something like that for $115 a month for the last 8 months we have been trying to get this resolved. We are getting 1 up and 1 down. All we get is we will send a tech out the tech changes everything bc they cant see anything wrong on our end and they wont fix the problem. I ask to speak to manager and I get told they will call me later and never do. Cant get reimbursement at all. Their communication and customer service is not very good at all. Keep getting the run around.
  

  Surf Internet

  Date: 06/02/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration youve experienced with your service and our support process. What youre describing does not reflect the standard of service we aim to provide, and we want to make this right.

  
  Its unacceptable that your speeds have not met your subscribed plan and that youve been left without clear answers or consistent follow-up. Your repeated requests for resolutionand lack of communication and accountability on our ****** concerning and being taken seriously.

  
  To help us look into this immediately and escalate it properly, we ask that you please reach out directly to our support team at ********************************* referencing this message. If you prefer, you can also reply here with your account name, address, or service number so we can locate your account and begin investigating right away.

  
  We appreciate your patience, and were committed to resolving this issue to your satisfaction. Thank you for giving us the opportunity to make it right.

• Review fromharry C

  Date: 03/26/2025

  1 star
  Surf came and installed internet and worked for only ************************************************************************** 2 hours. Found out that was not true as marketing director for surf lives close by and left his comment on my page for FB. Waited all night with no internet service and disconnected service - terrible customer service

• Review fromJeff S

  Date: 12/04/2024

  5 stars
  Surf internet I has been great at lake of the ***** up time is over 90% and the speed is always good no issues to to report has them 6 months now!!!!
  

  Surf Internet

  Date: 12/05/2024

  Thank you so much for your kind words and for sharing your experience with Surf Internet!
  

  Were thrilled to hear that youve been enjoying reliable service with over 90% uptime and consistently great speeds at **********************.

  Providing a smooth, trouble-free internet experience is our top priority, and were delighted to know weve met your expectations over the past six months.
  

  If you ever have questions or need assistance, dont hesitate to reach out. Thanks for being a valued Surf Internet customer!

• Review fromSCOTT T

  Date: 11/28/2024

  1 star
  Cut cable line and refuse to pay damages for lost time. I work at home and have lost several hours of time and money while my internet was down. I did not give them approval to dig in my yard, yet they did so anyway. They do not properly check for underground cables or lines. I requested reimbursement for the downtime and was refused. A court filing is now in order for damages and lost income.

• Review fromRob F

  Date: 10/16/2024

  1 star
  Surf Internets fiber install contractor does careless work! In ********************, IN they used RLM fiber contractors that now have at least 3 homeowners that are replacing sewer lines because the plowed their fiber right through the main sewer lines. "call before you dig... right." So my father is a 77 year old on a fixed income and now this fly by night company has not paid the $4,500 bill that they committed to before the sewer line was replaced. Companies like this have insurance for times just like this when they s**** up. Come on Surf if you want play with the big boy internet companies then own your mistakes.
  

  Surf Internet

  Date: 10/18/2024

  Hi Rob. We sincerely apologize for any inconvenience this has caused you, your father, and your neighbors. We take every precaution to avoid such incidents. Unfortunately, as is the nature of digging underground for any company, they do happen from time to time. This could be for a variety of reasons including lines not being properly marked or not being buried as deep as they should have been. When damage does occur, we try to ensure it is resolved as quickly as possible. As of 10/17/24 a check was submitted to reimburse your father. We hope this helps.
  

  Surf Internet

  Date: 10/18/2024

  Hi Rob. We sincerely apologize for any inconvenience this has caused you, your father, and your neighbors. We take every precaution to avoid such incidents. Unfortunately, as is the nature of digging underground for any company, they do happen from time to time. This could be for a variety of reasons including lines not being properly marked or not being buried as deep as they should have been. When damage does occur, we try to ensure it is resolved as quickly as possible. As of 10/17/24 a check was submitted to reimburse your father. We hope this helps.