Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $****** on 1/24/2022 and additional $17.00 on 11/22/22. We purchased the tactical flag trap and could not open the compartment to use the device. Upon calling customer service they stated we would have to purchase an additional battery pack to open the device. This arrived and still will not open the device. We have been trying to call for three weeks and get a recorded message that their phone are out of service and to send and email. We have done this and have not received a reply back. Very frustrated as this was a gift and need operational by the holidays. Disappointed in the quality and in the customer service support. Certainly not what was advertised.

  Business Response

  Date: 01/19/2023

  Hi *******, I'm sorry you're having trouble opening the unit.  Our records show that the last email received from you was on Nov 20, 2022 and that we replied to that email.  Our phones are on now and accepting calls if you'd like to try calling again, 800-651-9171.  I understand that the battery back sent did not work to open your unit and will send you an email today with further instructions and troubleshooting on how to use the battery backup.  Please reply to that email with any questions you might have.  I'll include those steps below just incase you don't receive the email, you might need to check your spam or junk email.  We'll working with you to get this resolved.  Thanks Nicole

   

  Does the lock beep when you plug in the battery backup?  Make sure the battery backup is fully connected and that you hear the beep before trying the key cards.  
  
  Also, use high alkaline batteries in the battery backup and make sure they are installed in the correct direction.  The battery backup will not work and might overheat if the batteries are installed incorrectly. 
  
  If you've turned off the beep with the sound setting card you'll need to turn it back on while using the battery backup.  Plug the battery backup in and then swipe the sound setting card.  If the unit beeps then try the key card
  
  Can you please send a short video with audio attempting to open the unit so we can further assess the situation and respond with the best resolution? Also, please include in the video the label on the card you are using to open the unit.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned item that was canceled and should have never been sent over a month ago still shows pending fulfillment. We emailed to cancel order as the item had not shipped yet lo and behold they decide to ship the item the day after acknowledging that we canceled the order. Still no refund and no way to contact this company to get it resolved multiple emails and still nothing now phone lines are being updated this is absolutely ridiculous

  Business Response

  Date: 01/11/2023

  Hi *****, I see that you've been emailing with our support staff and that a return label was sent to you and the item was received back.  A refund was issued on January 5th to your Affirm account.  Please let us know if you need further assistance.  Thanks, ******

  Customer Answer

  Date: 01/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Tactical Traps on Dec 19th, it was a shelf. I placed the order on line and received no confirmation of my purchase but now I see my credit card was charged $119.00. I tried to call customer service and it says their phones are being updated, so then I started to chat with an employee concerning the problem and she sent me to a site to pay $1 to talk to an expert. I was reading reviews and several other people are going through the same thing. Please advise. *************************** ***************************************************************. *********************** ************ Thank you please advise.

  Business Response

  Date: 01/11/2023

  Hi *********, we did receive the order you placed on Dec 19th and have that unit in production.  Our build time is 4-5 weeks as stated on our website.  We show an order confirmation was sent to ***********************.  Please check  your spam or junk folder for that email.  We do not offer chat support and have never charged a customer for assistance.  You order will ship early next week and the tracking number will be emailed to you.  Please give us a call at ************ if you have further questions.  Thanks, ******

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase. Afterwards I received an email saying that my order was not complete and had been cancelled. I placed another order at the urging of another email offering to complete my order with special pricing. I did so only to find that two charges have been made using separate credit cards. I complained via another email and was told the following: ?Hi ****,I am sorry about that. I will have my manager cancelOrder # ****** Compact walnut for $235.Order #: 82369Compact walnut Your order is in production. Our Tactical Traps are all handmade to order and typically ship out in approximately 14to 17 business days from the order date via *** ground from *******.When your order is prepared for shipment you will receive an email with your tracking number and scheduled delivery date. Make sure to check your junk mail folder as the email with the tracking link sometimes ends up there.Please let us know if we can be of further assistance.Thank you for being a valued Tactical Traps Customer,Unfortunately, both of my cards still show a charge of $235 each. I was also told in another email that the order being processed would be a better deal at a total cost of $216.There seems to be no inter-company communication as I'm still getting emails urging me to place even more orders by offering a free tee shirt. So far I have received a total of 17 emails over 3 days.

  Business Response

  Date: 01/11/2023

  Hi *****, we have been in contact with you regarding this and have replied to your emails apologizing for the error on our end.  We're were updating our email system and the email saying the order wasn't processed was sent in error.  You placed orders on different promotional sites resulting in different amounts but we did refund the duplicate order on 12/28.  That refund should've posted to your account within seven business days. Our items are handmade to order and your order is shipping today.  The tracking number has been emailed to you.  If you need further assistance please let us know.  Thanks, ******

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on November 25,2022. Received an email on December 13,2022 with a *** tracking number, but *** never received package. Cannot call and speak to a person to get an accurate status (phones are being updated). Its December 28,2022 and Ive been told that its almost done, but cant get a date as to when it will be here. They keep closing the tickets I submit for an answer. This was a Christmas gift and I need an answer

  Business Response

  Date: 01/11/2023

  Hi ****, I'm sorry you had trouble reaching us.  I do show that we replied to your email.  The item was shipped and is showing delivered.  If you need further assistance please call us at ************.  Our phones are working and accepting calls.  Thanks, ***********;

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shelf from Tactical Traps on 11/24/2022. Still havent received my itemthe customer service number says their phone system is getting upgraded and you cant leave a message. I have sent several emails but no response. I received all kinds of emails right after I ordered my item, trying to get me to upgrade my item. When I refused the upgrades I have heard nothing since. I just want the item I ordered or my $135.00 refunded!!!!!

  Business Response

  Date: 01/11/2023

  Hi ***, I'm sorry you had trouble reaching us.  I do show that we replied to your emails.  The item was shipped and is showing delivered.  If you need further assistance please call us at ************.  Our phones are working and accepting calls.  Thanks, ***********;
  
  

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Tactical Traps Defender 45R Gun Shelf on 8/8/2022. The batteries are dead inside the unit, so I used the battery backup. The lock does beep with RFID card; however the lock does not open. I sent an email to ********************************** on 12/16/22. I received a response the same day with trouble shooting steps; however the lock still did not open. I sent three follow up emails on 12/17, 12/20 and 12/21 asking for a solution. On 12/21 I received the following response, "We believe you ticket is resolved; therefor we have changed the status from "open" to closed"." I sent two additional emails on 12/21 and 12/22 with no response. The phone number provided says the phone are not working.

  Business Response

  Date: 01/16/2023

  Hi ******, we've tried to call you several times last week but were not able to connect with you.  We've also replied to your emails.  The last reply was to send the pin for your Bluetooth lock.  Please give us a call at ************ if you need further assistance.  Thanks, ******

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shelf/trap door safe and they advertised the candle on the top slid over and pop the door open. Also was suppose to have a electronic door opener, however it didn't come with one. that's not what I got they lied and missing represented themselves as far as the product goes and they refuse to give me my money back I only want my money back and they can have their Trap Back

  Business Response

  Date: 12/15/2022

  Hi *******, the shelf you purchased was advertised with different locking options.  At checkout you selected the push to open option instead of paying for the upgrade to the **** lock with keycards.   In the video showing the how the **** lock works the keycards is hidden under the knickknack.  You can review the offer at: https://tacticaltraps.com/liberty16/.  This was explained in the email you sent after receiving your order.  We've also sent you instructions on how to return the unit for a refund.  Once we have received the item back your refund will be processed and a receipt emailed to you.  If you have any questions please let us know.  Thanks!

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2, 2022 I received a voice-mail from ****** from Tactical Traps" thanking me for my order. As I have not ordered anything from them I was slightly alarmed at the call. I googled the number given and confirmed it was listed as tactical traps. I tried more than once to get a call through to them but could never get past being 2nd caller in line after over 15 minutes of waiting. I have not ordered from this company but cannot get a response or anyone to answer so I can get to the bottom of the situation.

  Business Response

  Date: 12/19/2022

  Hi ******, we've tried to call and email you several times but haven't been able to reach you.  We do not have an order placed under your name or email address.  I'm assuming that your phone number was accidentally entered by another customer...probably someone with a number similar to yours...and that you received the thank  you message when they should've.  I apologize for this inconvenience and the frustration it has caused you.  If you have any questions please call us at ************ or send an email to **********************************.  Thanks, ******

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shelf from this company and within one year it stopped working. I tried all the tips they recommend in their trouble shooting section, but to no avail. I understand that the warranty may not protect the shelf that long, but after numerous attempts to contact the company by phone and email, I have been completely ignored. I wasn't seeking a refund, I just need to know if it is a part I need or a fix that isn't listed in their troubleshooting section. Completely ignoring me has led me to believe that this is an incompetent company that is fully aware they sell an inferior product. Very disappointing and will never be recommended

  Business Response

  Date: 02/07/2023

  Please see attached.

  Customer Answer

  Date: 02/22/2023

   I am rejecting this response because: There is absolutely no response, just a generic thank you email. 
  
  
  

  Business Response

  Date: 02/27/2023

  We have received two emails from the customer and have attempted to contact the customer to assist in a resolution to no avail. The following are copies of our responses and include the date of the response:

   

  8 months ago (Mon, Jul 11 2022 at 11:57 AM)
  
  To:***********************
  Hi *****,
  
  
  I'm sorry you're having an issue closing your unit, this happens sometimes when the batteries get too low to operate the lock, and is easy fix.  Hold the shelf closed, and then scan your card over the top to see if it then latches.
  
  
  If not, open the shelf and look underneath the locking mechanism - there is a small hole (you might need to use a mirror under the lock to see this) and while looking at that, swipe your card over the top of the shelf to see if the pin inside the hole retracts, or pushes out. It needs to push out to latch the shelf.
  
  
  We recommend at this point to take out all 4 AAA batteries, leave the shelf open and wait about 30 minutes.  You will then replace all 4 AAA batteries with fresh batteries, swipe the key card across the top of the unit/trigger point and then close it. The 30 minute wait time is crucial to allow the lock to 'reboot' and latch correctly. Let us know if you have more questions.
  
  
  Best regards,
  ***

   

  7 months ago (Mon, Jul 18 2022 at 11:27 AM)
  
  from: ***********************************
  Hi *****,
  
  
  I just tried to give you a call I did Leave a message. I am sorry that I missed you. If you trap is not latching you may need to change the batteries in the lock Mechanism. Sometimes the trap will not allow you to close it if the batteries re to low so you do not get locked out. There are 4 AAA batteries in the lock, please make sure you change all of them or the trap will not work correctly. If you are still having trouble with your trap please reach out to us.
  We are available by phone ************** Monday through Friday from 10:00 AM to 3:00 PM central time.
  
  
  Regards,
  *******
  Tactical Traps
  Customer Service