ComplaintsforGiftsForYouNow.com

• Initial Complaint

  08/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Item's are not as described and are all highly defective. All 3 are terrible quality, with dents, dimples and one is scratched and scuffed as well. These are customized TEA JARS, not " pet urn's" as is described in the description.False advertising, and it doesn't say tea jars anywhere in the description, only on the receipt when received.I have taken several different photos of each one, highlighted all the defects as requested. In several different photo sessions, eventually with them all together as requested.Each picture clearly shows said defects.I was initially told by customer service on the phone they do not want them back, and not to ship them back as they are unable to take them back.The customer service has been completely unacceptable and unprofessional, and asking for me to put trust in that and spend more money is also unacceptable.They refunded me for one of the items and I feel like they just keep kicking the ball to run out of time to return. There final answer was for me to return them at my cost to inspect and then they will let me know. I told them I cannot afford to loose more money and asked for shipping labels and they refused.

  

  Business response

  08/23/2023

  Hello,

  Thank you for your email. I have reviewed your images that were sent to us and that is why one was refunded immediately the other pictures were hard to tell from the way the picture was taken.

  I am so sorry the items were damaged. I have process a refund for the balance of your order. And if you are interested we do have new very nice wood box per urn available and i would be happy to provide information to those. If you like you can directly contact me at *************************************

   

  Thank you,

  *****

   

   

• Initial Complaint

  08/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been ordering gifts for my clients from this company for the past 10 years but something has changed. The last three gifts I ordered were grossly deficient. The company WILL NOT REFUND my money but insists on only sending replacements, which are just as bad as the originals! I've read several reviews/complaints where the public has experienced exactly what I have! Here's the latest request I sent them. I got a response saying they cannot refund my Item #2 "because a supervisor approved the replacement," and said they will only send a replacement for #3.1.I found old notes in my computer from the third most recent product I purchased (#*******) which had to be returned twice as the base of the wall art was not secured into the frame! It came as two separate pieces requiring work on my part to complete the assembly! I worked with ******************** on that product.2.The second most recent product is mentioned below (Order #******, Grand Total: $39.98). I just received the replacement cutting board, which is EVEN WORSE QUALITY than the first! Ive attached a photo showing both boards side by side. The original board is on the left. You can see the replacement board on the right has even more flaws than the original. I specifically stated that I DID NOT WANT A REPLACEMENT board if the quality of the first board was typical. Apparently, it was typical. I cannot possibly present this cutting board as a gift to my client.3.Ive just opened the most recent product I purchased which is also unacceptable (Order #*******, Grand Total: $69.98). Youll clearly see in the attached pictures that the frame is not cut properly. Not one corner fits! It looks terrible. Again, I will not present such a poor quality product to my clients as a gift. And I do not want a replacement as the replacements for the two previously mentioned purchases were just as bad!

  

  Business response

  08/21/2023

  Thank you for the message. I do take every complaint seriously. And I am happy to go over any issues this customer has had with previous orders.

  Unfortunately I do not see any of the images so if they could be mailed directly to me at ************************************* and will help to resolve the issue to satisfaction.

  Look forward to hearing back.

   

  *****

  Customer Service Manager
  

• Initial Complaint

  01/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchase date 11/25/22 I order3 personalized Art ****** Blankets pd.$116.05 for them Christmas gifts for my grandchildren.I never got a email saying my Purchase had been delivered so when I check the status of the delivered I was told my order was delivered on 12/08 was left on a fold up chair in the yard well just to say my grandkids didn't get my gift to them ** we never found the package.so I'm very upset and disappointed. Don't won't a refund just want my grandkids to have their blankets.

  

  Business response

  01/11/2023

  Hello,

  Thank you for your comments. I have looked into your order and I do see that you have spoke with our 2 of our representatives. It does show that when the order was placed online the shipping address provided for this order was the incorrect house number. After the order was produced and shipped out there was a conversation with our representative that the shipping address was not right and that someone would check with the address that was provided on the order and an offer to replace the order at 50% off price since the wrong information was provided.I would be happy to discuss a solution with you if you would like to contact me directly.

   

  Thank you,

  *****

  Customer response

  01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a personalized order for a Christmas gift on November 22, 2022. Once I received the shipping confirmation the item showed that it was in ********** ** and had originated from ****** first. I contacted the company who blamed the delay on *********** Customs. I checked with *********** and it was not held there nor arrived. They confirmed the originating Country of the package was ******. Had I know this I would never have ordered it. Thinking it was coming from the ** and have never had an issue with ** companies before I didnt hesitate to order but not if known it started in ******! The company has denied that it originated in ****** even though the tracking information clearly shows it. This was a Christmas gift that I didnt get and at this point have no idea where it really is! I requested a refund which they would not comply but this is just absolutely ridiculous that my package is not moving in transit but they continue to lie to me. I would never buy from here nor recommend this site to anyone!

  

  Business response

  01/03/2023

  Hello,

   

  Thank you for your message. I have reviewed your order and tracking. I apologize if the tracking is so confusing. We are based in ********* ** and this is where the package ships out from.

  We use ***** ****** shipping and the intrim company for that is based in ******, the package never was nor did it ship from ******. Because it goes through an international base of the ****** shipping it will show the actual location of that facility. As is shows on ****** the origin is *********, **.

  If you would like to contact me directly I would be happy to help with a resolution.

   

  Sincerely,

  *****

  Customer response

  01/12/2023

   
  Complaint: 18656560
  
  I am rejecting this response because:

  The above noted complaint should not be closed as I have still not received a delivery date or the delivery of item and have requested a full refund. I didnt answer your response in time as I was waiting to hear back from the company.
  
  Sincerely,
  
  *************************

  Customer response

  01/12/2023

   
  Complaint: 18656560
  
  I am rejecting this response because:
  

  The above noted complaint should not be closed as I have still not received a delivery date or the delivery of item and have requested a full refund. I didnt answer your response in time as I was waiting to hear back from the company.
  
  Thank you
  *************************

   
  Sincerely,
  
  *************************

  

  Business response

  01/12/2023

  Thank you for your response. I am terribly sorry that the incorrect information is being provided. It looks as if ************ post *** have misshipped or labeled your order.

  I would be happy to either replace your order or process your refund.

  Please advise as to how you would like us to proceed.

   

  Sincerely,

  *****

• Initial Complaint

  12/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a personalized mug. They responded the order would be cancelled. After 3 business days I received a notice that cup was on the way and that they never received my cancellation request so they shipped it anyway. They refused to cancel and charged me $6.95 to ship it. This is not a good company to work with. They are fraudulent!! In the way they do business. Now they will not allow a return!! DO NOT DO BUSINESS WITH THIS COMPANY AND THE *** QUALITY WAS SO CHEAP!!! I would never give it to anyway. VERY BAD QUALITY!!

  

  Business response

  12/27/2022

  Hello,

  Thank you for your message. I have looked into your order and I do see you had ordered via Amazon and not our main site. I have worked with Amazon on any messages sent through them for a cancel request for the order. And we were not able to find one. If you could please review your account and make sure it was the correct company that was emailed. I have processed a one time courtesy refund of this order because you said you received a response email but not through the purchasing site.  Your refund was processed back to your Amazon account. If you need any further assistance please feel free to reach out.

  Sincerely,

  *****

  Customer response

  12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The transaction was the 12/6 I placed an order for a memorial for my dead pet. The order has not been started so I requested to cancel the order today as my mother already ordered a memorial so this one is now not needed and not even been started. I also saw many negative reviews and panicked about the order arriving i proper standard of quality. I messaged to cancel saying the order hasnt even been processed or made but they are refusing to cancel they claim they allows 24 hours to cancel but this was NEVER told to me. I have my oringinal email stating none of this in regard to 24 hours and it wasnt made aware to me on the check out process. I advised the company that this was not made aware anywhere but they have yet to reply as Im sure they are aware its not stated when you place your order!!

  

  Business response

  12/12/2022

  Thank you for your review. I have reviewed your order and email. Your order was placed on 12/6 as stated on our site they do enter production immediately. We received your email 4 days later on 12/10 to cancel. As listed on the item item it self there is a 1-3 day production time so your order was already produced personalized as ordered and ready to ship.  I have stopped your order from shipping and canceled it. Your refund will be processed.

   

  Sincerely,

  *****

  Customer response

  12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a cutting board, wedding gift, 50.00.And a gramma sweatshirt, 30.00.The company sent a tracking email, that gifts were delivered. They were not. I am seeking reimbursement for the items not delivered.

  

  Business response

  08/29/2022

  Hello

  Thank you for the message. I am happy to assist with this matter.

  I have looked up your information on our site it see there has been no other communication about either order.

  I am happy to provide all needed information.

   

  Thank you,

  *****

  Customer response

  08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  TThere was no contact from the company, other than to say I would have to deal with the company THEY use for deliveries. My packages were found a week later, at a different location, and luckily they were brought to me.

  They should check their delivery people, I won't do business with them again because of this.
  Sincerely,
  
  *******************

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I continue to get marketing emails from this company even though I have "unsubscribe" on emails for more than 10 days. I get a message saying I may still get emails from vendors until removed from the list.

  

  Business response

  08/01/2022

  Hello,

  Thank you for your message. I am terribly sorry about this inconvenience.  I am reaching out to our marketing department to have this issue resolved.

  If you need any further assistance please feel free to contact me directly.

   

  *****
  

  Customer response

  08/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Please see the uploaded emails and pictures. I think you will be able to see that the product I received, is not acceptable with what I ordered. The frames cannot be read, therefore, I cannot use them. I only wish to receive a refund.Thank you,********************* *************

  

  Business response

  03/02/2022

  Thank you for your message and images. I have reviewed your order and I am terribly sorry you were advised they could not be replaced and better as they could be. I do understand at this point you would like your money refunded. I have processed the refund for your order back to your account. I do apologize for any inconvenience this may have caused.

   

  Sincerely,

  *****

  
  

  Customer response

  03/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint concerns the INDIFFERENCE too of Amazon, not mediating. I bought a product from them . February 13, 2022 Amazon.com order number: 112-3693585-6233012 Order Total: $46.97. 1 day after order, I put in to CANCEL, GiftsForYouNow REFUSED. Product went FedEx...on `16th. Plenty of time to Cancel. So I'm 83...disabled. This is not funny. I left a big posted sign at foot of stairs for FedEx...they ignored, but I opened my door and caught driver. He took sign..and package on the 19th of Feb. FedExTracking STILL says delivered when they took back..Nothing from Amazon either! Tr# ******************** So I am out $46.97 on low income Social Sec? Because they wouldn't cancel...I emailed , wrote....to no avail. I DO NOT HAVE AND REFUSED PACKAGE! *************************

  

  Business response

  02/28/2022

  Hello,

  Thank you for your message. I have reviewed your order and I do see that on 2/13 the order was placed for a personalized item. The order went into production on 2/14 and began personalization. We received the message on 2/16 to cancel the order, we had advised the order was already produced we are unable to cancel since it was a personalized item. The order shipped out to customer on 2/16 via ***** with tracking number 61290100142446114258.  The package was refused and is on its was back to our facility. Per the emails sent from the customer to our CS Team the customer advised us to send it to her daughters address. We did advise as soon as it is returned to our facility we will reship at no charge to the other requested address.

  The ***** tracking shows it is on its was back to our facility and as soon as we get it back we will ship it to the secondary address as requested.

  Thank you,

  *****

  CS Mgr

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩