Business ProfileforNew Evolution Movers

I hired them to move me in July from ******** to ******* because I have a grandfather clock that I wanted professionally wrapped and shipped- which they knew. When they showed up to pack me they said I had to buy a $150 box for the clock. I was annoyed since it wasn't part of my estimate and I wasn't told beforehand, but I bought it. When my stuff was delivered in August, the glass to the door of the clock was shattered and the pendulum was very bent. I was sent the information on how to submit a claim, but the company is absolutely ridiculous with their restrictions and requirements. I mailed in my packet and they said they never got it, so I printed pictures again and resent it with delivery tracking. It was delivered on 10/27. I was told their next mail pick up wasn't till 11/16, then was told it took 30 days to process, then today was told in one email it was still being looked at and in another that they didn't get it. You can't talk to a person and more times than not the email responses are form letters that don't relate to the initial email. I've accepted the fact that they won't remedy the situation and I'm sol for money for my broken clock from the claim company. I've called new evolution and forwarded the insane emails from moving claims complaining about it and have left messages and neither are responded to. I would like them to at least refund the cost of the 'special box