Complaints

This profile includes complaints for New Evolution Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  New Evolution Movers

  8052 Monticello Ave Skokie, IL 60076-3438

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  New Evolution Movers

  2614 W Greenleaf Ave Chicago, IL 60645

• 

  New Evolution Movers

  3163 Hill Ln Wilmette, IL 60091-2928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to move me in July from ******** to ******* because I have a grandfather clock that I wanted professionally wrapped and shipped- which they knew. When they showed up to pack me they said I had to buy a $150 box for the clock. I was annoyed since it wasn't part of my estimate and I wasn't told beforehand, but I bought it. When my stuff was delivered in August, the glass to the door of the clock was shattered and the pendulum was very bent. I was sent the information on how to submit a claim, but the company is absolutely ridiculous with their restrictions and requirements. I mailed in my packet and they said they never got it, so I printed pictures again and resent it with delivery tracking. It was delivered on 10/27. I was told their next mail pick up wasn't till 11/16, then was told it took 30 days to process, then today was told in one email it was still being looked at and in another that they didn't get it. You can't talk to a person and more times than not the email responses are form letters that don't relate to the initial email. I've accepted the fact that they won't remedy the situation and I'm sol for money for my broken clock from the claim company. I've called new evolution and forwarded the insane emails from moving claims complaining about it and have left messages and neither are responded to. I would like them to at least refund the cost of the 'special box

  Business Response

  Date: 12/20/2022

  COMPANY RESPONSE TO BBB CASE ID #: ******** - ***********************
  
  
  
  December 20, 2022
  
  
  
  Dear BBB,
  
  Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer.  Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
  
  When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
  
  It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
  
  To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
  
  We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
  
  ?      Bill of Lading (contract)
  ?      Order for Service
  ?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
  ?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
  
  We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
  
  We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing. 
  
  
  
  Very ************************************************************************************ Dep.

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18612663
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  You should have all the things youre requesting since all I had were copies from you! I sent it all to moving claims- twice. This is ridiculous! Im 

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18612663
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  You should have all the things youre requesting since all I had were copies from you! I sent it all to moving claims- twice. This is ridiculous! Im 

  Business Response

  Date: 12/30/2022

  COMPANY RESPONSE TO BBB CASE ID #: ******** - ***********************
  
  
  
  December 30, 2022
  
  
  
  Dear BBB,
  
  Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer.  Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
  
  When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
  
  It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
  
  To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
  
  We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
  
  ?      Bill of Lading (contract)
  ?      Order for Service
  ?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
  ?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
  
  We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
  
  We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing. 
  
  
  
  Very ************************************************************************************ Dep.

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18612663
  
  I am rejecting this response because: you have the originals of all youre asking me for because you gave me copies! You can barely read them because theyre copies. I attached a few anyway. I realize Im *** as far as the clock goes so Id really appreciate a refund of $150 for the special box you made me purchase to protect the clock which was broken 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/11/2023

  Upon close review of your submitted complaint, and in order to maintain our high level of customer satisfaction, your moving company is willing to compensate you a total of $75.00 in good faith for any inconvenience that *** have occurred in the process of your move. 
  
  CUSTOMER SATISFACTION IS CRITICALLY IMPORTANT TO US AND WE WANT TO ENSURE THAT EVERY
  CUSTOMER KNOWS THEIR BUSINESS IS VALUED AND TRULY APPRECIATED.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18612663
  
  I am rejecting this response because:
    the 'special box' I was forced to purchase on my moving day was $150. I'd really like that amount back as it's going to cost me much more than that to fix my clock.
  Sincerely,
  
  ***********************