Reviews

Review Details

• Review fromAdrian D

  Date: 10/02/2025

  1 star
  Received a quote via email followed by a phone call to schedule for the next day. I paid the deposit fee required to schedule but did not sign the contract. I informed the representative I could not accept an afternoon appointment, and she told me I would be one of the first appointments and that they would call back to confirm at 3 pm. When the confirmation call came it was for a Noon to 2 pm arrival window. I said I couldn't do this due to a conflict and reminded them that I'd requested an am appointment. She then began threatening me with a $250 to $400 rescheduling fee per the contract when I suggested another day. She refused to reschedule me so I agreed after she told me they would be done by 3 pm as my daughter had a volleyball game at 5 pm. The day of service they hadn't showed up by 3:30 pm so I called the office. They then asked me to reschedule to another day as I was number 5 on the schedule. I said they would need to pay me a re-scheduling fee, and they refused saying the techs were on their way. They didn't show up until after 5 pm and didn't finish the work until after 6pm. I missed my daughter's game. ******** customer service. This company should not be accredited with BBB.     
  

  APEX Window Werks

  Date: 10/03/2025

  Thank you for taking the time to share your experience. We truly regret that your service did not meet expectations and that it resulted in you missing an important family event.After reviewing the recorded conversations, wed like to provide clarification regarding the timeline and communication:During your initial call, the associate informed you that your appointment would be scheduled for the first half of the day, not specifically as the first appointment. We understand how this may have led to some confusion, and we apologize if expectations were not fully aligned at that ******* your follow-up call with our scheduling team, we did communicate the updated arrival window of 122 PM. At that point, the rescheduling fee as outlined in our service agreement was mentioned, though the specific amount was not discussed in detail. Our intention was not to threaten, but rather to inform you of the policy to avoid further confusion.Ultimately, you agreed to proceed with the appointment based on the expectation that the job would be completed by 3 PM. Unfortunately, due to unforeseen delays earlier in the day, our team arrived later than scheduled, and we acknowledge that this caused a significant disruption to your plans. For that, we are sincerely sorry.We understand how frustrating this experience must have been and appreciate your feedback. It helps us identify where we need to improve our internal communication and scheduling accuracy.

• Review fromClayton T

  Date: 09/02/2025

  1 star
  I am writing to share my experience, as I feel it's important to provide clear feedback. The quote I received was nearly 400% higher than comparable lock installers in the ******* area. Unfortunately, the work performed did not reflect the premium pricing. The handle was a flimsy $5 piece, that was loose within a week and charged at a rate of $125. The finish quality was below expectations, with noticeable issues in less than 2 weeks, and overall service and communication fell well short of professional ************ addition, the pricing structure came across as predatory rather than transparent, and line items for the exorbitant rates were only shared when I inquired as to why the rates were so outlandishly high (after having paid) which eroded trust and confidence and ensuring I'll never use the business again. I believe potential clients deserve to know that there are many local providers who offer both higher-quality workmanship and far more reasonable pricing ($100-$150 based on 2 other quotes vs. the $600 I was charged by ****). I hope this feedback helps inform improvements in your operations and lets other consumers know to steer clear. 
  

  APEX Window Werks

  Date: 09/05/2025

  Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience, and we appreciate the opportunity to ********** ****, we aim to provide quality service and clear communication from start to finish. In your case, a detailed proposal was provided prior to any work being scheduled, giving you the opportunity to review all pricing and make an informed decision. At no point did we pressure you to proceed with our services, and the pricing was fully available to you before any work began. There were no hidden fees or surprise charges the cost was known and agreed upon beforehand.The handle used was based on the scope discussed, and installed per standard practice. If there were issues after installation, we would have welcomed the opportunity to correct them had we been notified.Again, we appreciate your feedback and the chance to clarify our position. While we regret that you were not satisfied, we stand by the transparency of our proposal and the work completed under the terms agreed upon.

• Review fromOlaf K

  Date: 01/14/2025

  5 stars
  I had a pleasure working with Apex Window Werks and couldn't be more satisfied from start to finish! Communication was impeccable, the repair was done flawlessly, they spent time cleaning up after repairs. I highly recommend Apex Window Werks if you looking for high quality reliable window repair service!
  

  APEX Window Werks

  Date: 01/16/2025

  ****, thank you so much for your review. It was our pleasure to service you. We hope you'll use us again in the future.

• Review fromLisa C

  Date: 10/14/2024

  5 stars
  Great Service! competitive price, quick response and awesome staff!
  Highly recommend.

• Review fromRoxanne S.

  Date: 12/20/2022

  5 stars
  I needed emergency glass repair in a winter storm for my business. ***** send the team and they came down within a couple of hours and had my windows all fixed - thank you so much - excellent emergency service.

• Review fromLewis K.

  Date: 11/09/2022

  5 stars
  We had the absolute best experience. They fixed 3 foggy windows in our house, and it was a pure pleasure. I want specially thank **** for her attention to detail, And *** from the installers team for a very caring attitude and respectfulness to our house. He came in while at work, made a repair, and left with zero mess. Would highly recommend these guys for any window need.
  

  APEX Window Werks

  Date: 11/18/2022

  **********************, thank you so much for using Apex Window Werks for your project. We appreciate you sharing your experience. We hope you use us again.