Reviews

Review Details

• Review fromClayton T

  Date: 09/02/2025

  1 star
  I am writing to share my experience, as I feel it's important to provide clear feedback. The quote I received was nearly 400% higher than comparable lock installers in the ******* area. Unfortunately, the work performed did not reflect the premium pricing. The handle was a flimsy $5 piece, that was loose within a week and charged at a rate of $125. The finish quality was below expectations, with noticeable issues in less than 2 weeks, and overall service and communication fell well short of professional ************ addition, the pricing structure came across as predatory rather than transparent, and line items for the exorbitant rates were only shared when I inquired as to why the rates were so outlandishly high (after having paid) which eroded trust and confidence and ensuring I'll never use the business again. I believe potential clients deserve to know that there are many local providers who offer both higher-quality workmanship and far more reasonable pricing ($100-$150 based on 2 other quotes vs. the $600 I was charged by ****). I hope this feedback helps inform improvements in your operations and lets other consumers know to steer clear. 
  

  APEX Window Werks

  Date: 09/05/2025

  Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience, and we appreciate the opportunity to ********** ****, we aim to provide quality service and clear communication from start to finish. In your case, a detailed proposal was provided prior to any work being scheduled, giving you the opportunity to review all pricing and make an informed decision. At no point did we pressure you to proceed with our services, and the pricing was fully available to you before any work began. There were no hidden fees or surprise charges the cost was known and agreed upon beforehand.The handle used was based on the scope discussed, and installed per standard practice. If there were issues after installation, we would have welcomed the opportunity to correct them had we been notified.Again, we appreciate your feedback and the chance to clarify our position. While we regret that you were not satisfied, we stand by the transparency of our proposal and the work completed under the terms agreed upon.

• Review fromOlaf K

  Date: 01/14/2025

  5 stars
  I had a pleasure working with Apex Window Werks and couldn't be more satisfied from start to finish! Communication was impeccable, the repair was done flawlessly, they spent time cleaning up after repairs. I highly recommend Apex Window Werks if you looking for high quality reliable window repair service!
  

  APEX Window Werks

  Date: 01/16/2025

  ****, thank you so much for your review. It was our pleasure to service you. We hope you'll use us again in the future.

• Review fromLisa C

  Date: 10/14/2024

  5 stars
  Great Service! competitive price, quick response and awesome staff!
  Highly recommend.

• Review fromRoxanne S.

  Date: 12/20/2022

  5 stars
  I needed emergency glass repair in a winter storm for my business. ***** send the team and they came down within a couple of hours and had my windows all fixed - thank you so much - excellent emergency service.

• Review fromLewis K.

  Date: 11/09/2022

  5 stars
  We had the absolute best experience. They fixed 3 foggy windows in our house, and it was a pure pleasure. I want specially thank **** for her attention to detail, And *** from the installers team for a very caring attitude and respectfulness to our house. He came in while at work, made a repair, and left with zero mess. Would highly recommend these guys for any window need.
  

  APEX Window Werks

  Date: 11/18/2022

  **********************, thank you so much for using Apex Window Werks for your project. We appreciate you sharing your experience. We hope you use us again.