Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early September 2025, I received an estimate for window repair. I have several windows to do and wanted to evaluate the work on two window. The estimator commented we will send an estimate., for one window. I asked to update for two windows. When I called backed they wanted 30% down to confirm next steps. That was not mentioned. Than the day before, we have you scheduled late Friday, September 19. Friday morning my fridge goes out and I have big mess in the same room where the work is done. Call them mid-day to reschedule and was told by ****** that there is a $100 rescheduloing fee. Another item not mentioned,, earlier. I decided to not have the work done. Too many surprises before any work was done. I did not sign the remodeling contract after reading all of the conditions.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a glass in a window repaired and company put window in without inspecting frame when l contacted them and they came out and would not take responsibility for installing their without checking the frame to make sure the window would hold they wanted to charge of over 400 dollars to fix frame l could have purchased a window with frame for the ************************************************** after reading their contract it even states the damage should be assessed because they did not do that they should fix the frame at no charge. 

  

  Business Response

  Date: 06/25/2025

  Hello,

   

  I tried to contact the customer several times, left voice messages, and never heard back.

   

  ***** *********

  Apex Window Werks

  ************************************************************

  ************

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Window Werks was hired to complete a repair to a window. They were supposed to complete a repair to the window sash and the window sill. These were both labeled clearly in the invoice and individually itemized. The work to the sill was not completed. I asked the repair people why and they said it was not in the order. After the service visit on July 31 I checked the invoice I was sent and checked the repair that was completed. On July 31 I emailed Apex Window Werks at ******************************** and called the business at ************ about the repair being not complete. They asked for a photograph. I emailed a photograph to their email above. On Sep. 26th they called to tell me the photograph was not enough and they needed a tour of the home. I emailed them a video tour of the home on the afternoon of Sep. 26th. On Sep. 26 I was told by *** that once they received this "tour" they could determine that the window was not repaired and finally provide a refund. Today, Sept. 27, I called them and asked for the refund. They told me that they could not complete the refund because the person was not available. They had ample time all day of Sep. 27 to complete the refund and chose not to. It has been almost 2 months since this was not completed. I ask for $253.75 to be refunded, which includes interest for the $250 job that was not completed. They only did half of the job I paid for.

  

  Business Response

  Date: 10/24/2024

  After the customer submitted the complaint we responded back via e-mail, and didn't hear from a customer for a month. Later when she contacted us, we interviewed the team that performed the job and determined that the visual inspection is necessary. Customer was refusing to coordinate the time for a while. Finally we performed the inspection and determined that we going to go ahead and refund the money. The refund was completed in form of the check. The complaint was resolved.

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had two full Window replacement in two bedrooms. They are sliders windows. The problem was not discovered until this summer when we had to have the windows open. The problem is that when you slide the window shut the other window comes along with it. We have talked to the company and they say nothing can be done. We had slider windows before and they didn't have this problem.

  

  Business Response

  Date: 09/22/2023

  Customer complained and ******************** was inspected. There was no defect found. The window sash might catch up when it closed too hard. Inspector explained it to the customer and there were no further complains at the time.

   

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex replaced every window in my home due to failed glass seals on 5 April. The initial interface could not have been easier; they measured quickly and replaced them in an quick and efficient manner. The first time it rained one of the panes in one of the windows leaked rather badly. I called to have someone come out to repair it but they would not do anything unless I had a photograph of the window actually leaking. This leaves me with either waiting until it rains again and taking a photo then or hiring someone else to come fix it.From the invoice, the warranty on workmanship is unconditional for the first 15 days."I will inspect and communicate any imperfections within 15 days and will not raise any claims after this period"The "warranty" on this work is not worth the paper it is printed on. I would like to have my window repaired or be reimbursed the fair market value of hiring someone else do the repair as well as the residual value of the warranty.

  

  Business Response

  Date: 04/19/2023

  The complaint was resolved the next day we were contacted and all windows were inspected and issues were resolved as we always strive for the best customer service and stand behind our quality work. 

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Had Apex not refused to repair without photographic proof this would not have been an issue.  Apex did not offer to correct until I had posted critical reviews and a complaint with BBB.
  
  Sincerely,
  
  ***************