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Business Profile

Auto Transportation

Guardian Auto Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

This profile includes complaints for Guardian Auto Transport's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardian Auto Transport has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ship my car every year for a period of six months. Shipped car was damaged in transport to destination both in 2023 and 2024. Company paid for damages done in 2023, bill was $1550.00 and car was repaired. Company refuse to pay for damages done in 2024. Car was delivered damaged when it arrived in *******. I stated this to Company, told me it's noted. When I returned back to ** for repairs Company claimed they already paid. Dumb clerk ****** ****, was quoting bill from 2023! I explained what the confusion was. Told me they are not paying for new damages.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Service 9/21/23 - 9/29/23 Paid: $1828.00 Service: Transport automobile from ** to CA Dispute: I no longer have a chip on my windshield and now there's a whistling noise when I drive. I never gave permission or authority to replace or repair the windshield. I have reached out to the transport company via email and have not received a response. An explanation and a fix is requested.Order #********

      Business Response

      Date: 12/01/2023

      Hello, 

      I hope this message finds you well. My name is ******, and I serve as the Escalation Manager, responding on behalf of ************************ in reference to complaint ID ********.

      Upon receiving the complaint, we took immediate action to address the concerns raised by the customer. I personally contacted ****** on 11/27 to discuss the matter in detail. It was brought to our attention that ****** had attempted to reach us once after the delivery of her vehicle, but unfortunately, we missed this communication due to a recent change in leadership within that department.

      ****** expressed her dissatisfaction with the delivery process, noting that the carrier had replaced her windshield during transport, resulting in a whistling sound when she drives. She sought clarification on why the windshield was replaced and requested a resolution to the issue. In collaboration with ******, we devised a comprehensive plan to address her concerns. I committed to contacting the carrier to inquire about the windshield replacement. Additionally, ****** agreed to take her vehicle to a local shop upon her return from her trip next week for an estimate on repairing the whistling sound. Guardian will cover the cost of the windshield repair, if necessary, and will handle payment arrangements with the carrier. Despite the carrier's limited cooperation, Guardian is dedicated to resolving the matter amicably.

      As part of our commitment to customer satisfaction, we assure you that we will no longer engage with this carrier in the future. We value our BBB Accreditation and understand the importance of maintaining a positive rating.

      In summary, ****** is content with the proposed plan for resolution, and we are fully committed to ensuring her satisfaction. We appreciate your attention to this matter and thank you for your understanding.


      Best regards,
      *********************

      Escalation Manager

      *************************************** 

      Customer Answer

      Date: 12/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that the proposed resolution is satisfactory to me.

      Sincerely,

      *****************************

    Guardian Auto Transport is NOT a BBB Accredited Business.

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