Business ProfileforWheaton Sport Center

We have had a very unfortunate experience with Wheaton Sport Center. Summary of the situation: my wife purchased $300 worth of massage credits. Through what seems to be a mix of a massage therapist retiring and mismanagement on their part, my wife was wholly unable to use the credits despite her best and repeated efforts. So I called the spa manager to obtain approval for my wife to use the massage credits on other spa services. The manager refused and said that it looks like we are out of luck. I told her what ******** law requires as far as gift cards/credit that has been paid for (I am an attorney). She told me to go to small claims court if I was so unhappy. Astonished at her unprofessionalism and "sucks for you" attitude (THIS is how they treat customers whose money they are holding onto??), I got angry and we then proceeded to shout over each other. In an impressive display of ********, she accused ME of being bullying and intimidating. Pretty ironic that it was she who was making this accusation, but I think the irony was lost on her . . . .The next day, the General Manager -- obviously taking her employee's distorted word for how the conversation played out -- sent a faux polite "f you" email to my wife, saying that because of "my tone and attitude," Wheaton Sports don't want us around any more. She did refund our money, so that is good.BUT, here's where we ended: 1.) Wheaton Sports tried to take our money in violation of ******** law; 2.) when I complained, the spa manager was off-the-charts rude, unprofessional and arrogant -- and told me that if I didn't like it, I could take them to court; 3.) then the General Manager, rather than apologizing, proceed to banish us from Wheaton Sports, pretending that they were the wronged party and were taking the 'high road.' ************ bad. We got our money back, so we're fine, and points to them on chutzpah, but my goodness . . .