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Business Profile

Clothing

Pacas

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Pacas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pacas has 2 locations, listed below.

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    • Pacas

      Pacas 39 Chestnut Ave Westmont, IL 60559

    • Pacas

      4044 The Strand W Columbus, OH 43219

    Customer Complaints Summary

    • 557 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 09/12/2022 I placed an order with Pacas. As of today (11/04/22) I still have not recieved my order.I have contacted them numerous times. They have said they are sending. have even sent me a tracking number which continually tells me that they have not sent the package in. I have verified this. My package has never been sent. They have out and out lied multiple times and now refuse to even answer my emails.

      Business Response

      Date: 11/10/2022

      I am sorry for the delay here! I see our team has reached out and reshipped the order. Apologies again for the delay and mix up here, but please let us know if we can help with anything further.

    • Initial Complaint

      Date:11/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order#******, Oct 18 for 6 pair of crew socks, 4 pair of no show ankle socks for total of $110 after discount/promotion.Nov 2, received 3 pairs of crew and 3 pair of ankle socks.Where is the rest of my order? This sounds like it happens regularly with this scam company.

      Business Response

      Date: 11/10/2022

      I am so sorry this happened! We have recently switched warehouses as well as had an increase in order volume which has resulted in some delays and mix **** I have reshipped the rest of your order and you should receive tracking information soon. Thank you for your patience.

    • Initial Complaint

      Date:11/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items in September 27, 2022 for $156.00 USD$. On October 5th, the order stated shipping label generated but no package received. Ive inquired several times over the last few weeks on the status of my order only to get an automated email response stating I will get an update. It is now November 2, 2022 and absolutely no response or delivery. I asked to cancel and give my back my money but got the same automated email. I love the product but this is not worth it!

      Business Response

      Date: 11/09/2022

      I am so sorry this happened! I see the order has been delivered and refunded. We have experienced some delays recently, but I definitely understand the frustration and appreciate your patience. Please let us know if we can help with anything else in the future.

    • Initial Complaint

      Date:10/31/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 pairs of socks on October 7, 2022. After many emails that I did not receive the order - and them promising to get my order out immediately - I finally received the order on October 31,2022 - and it was missing a pair of socks

      Business Response

      Date: 11/09/2022

      Hi ********! I am so sorry this happened. As this was a mix up on our end, I have gone ahead and refunded the missing pair to you. I apologize again for the inconvenience, please let us know if we can help with anything else

      Customer Answer

      Date: 11/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered socks through this company and were charged Oct 15 $36.10. Despite several e-mails telling us our product is waiting shipment we have not received anything. They do not answer the phone, just an automated message. Our order # *** 704. Thanks

      Business Response

      Date: 12/13/2022

      Hi Art, I am so sorry about the delay here! I see a chargeback was submitted and your money was returned to you. Thank you for your patience and understanding here.

    • Initial Complaint

      Date:10/26/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an $88 order (#******)for socks with an offer of FREE expedited shipping (5-8 business days was specified) on 10/7/22. My bank account was debited $88 on 10/8/22. As of 10/26/22 I have not recieved my order and the order tracking on the website shows it has never gone further than order confirmed status. On 10/19/22 I recieved an email from Pacas saying they apologized for the delay with my order, that they were moving to a new warehouse and my order would ship very soon. On 10/25/22 I had enough of the waiting and sent an email expressing my dissatisfaction and asked for an immediate refund. The only response was an automated email confirmation. The problem here is they have my $$ and I have nothing. Typically you dont see a debit on your account for something you ordered online until the order has shipped. It is very suspicious that Pacas debited my account immediately. They dont give you a phone number to reach a PERSON you can discuss your order with, that is also suspicious. This company seems very shady.

      Business Response

      Date: 11/10/2022

      I am so sorry this happened! We did experience some shipping delays due to volume, but I have gone ahead and refunded your order. Apologies again and please let me know if I can help with anything further.

      Customer Answer

      Date: 11/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 pairs of socks from Pacas on October 7, 2022.This is what info I got then:Estimated Delivery Date An estimated delivery date is currently unavailable Shipping Address *********************** ************************************************************************ Shipped ****** Mail Innovations Tracking #************************** Items in this shipment for Order #****** 2 Pack - ********** Pacas Socks Quantity: 1 Large / Extra-Large (**: **** - 14+) / SOLID/Denim & SOLID/Navy ****** $36.00 2 Pack - ********** Pacas Socks Quantity: 1 Large / Extra-Large (**: **** - 14+) / ***************** ****** $36.00 **** (Pacas) Oct 17, 2022, 08:48 CDT Hi there,"I'm so sorry for the delay. Your order is on its way. We source our yarn directly from the Peruvian Andes, almost ****** feet above sea level. Unfortunately, we are seeing unexpected delays in fiber shipping out of ****. We are shipping orders as quickly as possible and appreciate your understanding and patience. You should see tracking movement in the next couple of days.https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_**&tracknum=**************************/trackdetails Thanks for your patience, we apologize for the delay and are working hard to make sure you get your Pacas.Apologies again,**** This is all the response I have gotten!I would like for them to send my socks that I paid for!

      Business Response

      Date: 11/09/2022

      Hi ****, I am so sorry this happened! I see the package has been delivered now. I apologize for this delay and definitely understand the frustration. Please let us know if we can help with anything in the future.

      Customer Answer

      Date: 11/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Pacas is NOT a BBB Accredited Business.

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