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Business Profile

Wholesale Locks

Stack On Products Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Locks.

Reviews

This profile includes reviews for Stack On Products Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stack On Products Co has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 16 Customer Reviews

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    Review Details

    • KEVIN L

      Date: 03/15/2024

      Garbage products and no customer service. Save your money, and dont wind up with a lock that wont work with your guns inside.

      Stack On Products Co

      Date: 03/20/2024

      A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.

    • Gail O

      Date: 09/21/2023

      I am unable to open my safe using the CORRECT numbers for about the past 5 months. It has been IMPOSSIBLE to reach STACK-ON by phone: after being in the que for really extended periods, you finally get messages each time directing you to call back; when I went on line to e-mail them, that also turned out to be IMPOSSIBLE: their site refuses to submit the contact email form because when you try to enter your telephone # it refuses to allow you to follow THEIR FORMAT AS DIRECTED you can not even progress pass the 1st hyphen, although you can enter for ex, 10 digits or with a prefix +, BUT when you try to submit it will NOT allow you to do so. Also, because I am a Senior Citizen, I can not move my safe which is in my closet on the floor and against the wall where the serial number is, therefore I am also unable to enter this number on their form. Again, I have not been able to contact them AT ALL FOR AT LEAST THE PAST 5 months and I now Urgently need access for some of my contents. I can not afford a locksmith on my very low fixed retirement income, nor can I pay anyone anything.I have tried using the hammer as their on-line video suggests be tried, but ALSO to no avail.PLEASE HELP. I really need access URGENTLY.

      Stack On Products Co

      Date: 09/25/2023

      We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. A specialist has been assigned to contact you via email and follow up with this case to get resolved ASAP and ensure satisfaction.

    • Joseph F

      Date: 02/25/2023

      Good luck on getting a response from customer service. I have sent two e-mails which they acknowledged but no response after that. If you purchase a Stackon safe do not expect to get any after sale support.

      Stack On Products Co

      Date: 02/27/2023

      We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We are currently hiring more staff to get a faster response to our requests. Looking at our records, we see there was a response last Thursday, but no answer yet. A specialist has been assigned to contact you and follow up today.

    • Nolan S

      Date: 02/14/2023

      I have the Total Defense 40 safe and on December 18, 2022 the shaft broke leaving all of my valuables inside. Including some very expensive Christmas presents that I still havent been able to give out. I submitted a claim the same day it broke. Been sending emails and phone calls ever since. Ive done everything on my end including sending videos and pictures and proof of purchase. They said it would be covered under warranty. Here we are in the middle of February 2023 and I still have not gotten anything from Stack-On about fixing it or a replacement. WORST CUSTOMER SERVICE IVE EXPERIENCED.

      Stack On Products Co

      Date: 02/17/2023

      We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We will investigate this odd situation by reviewing your case and taking corrective actions. We have also sent options for replacement, we will follow up accordingly. Here at ********************* Products, we strive for continual improvement of our products and services. We appreciate your feedback.

    • Jeffrey A.

      Date: 01/25/2023

      JaveryNH Bought an ************************************************************************************************* that the s**** holes where not drilled correctly that hold the barrel rests to the side of the cabinet. After many, many phone calls and several replacement barrel rests being sent out it was determined that they would send me a new cabinet and they did end of the story right..not so fast. I then bought a pair of the smaller cabinets that mount on top of the larger cabinets again from Tractor Supply and both of these were found to have production defects as well given they only had 3 of the 4 s**** holes in the side walls used to mount the internal shelf assy. I have been weeks now trying to get a so-called supervisor to return my call after having some initial success with working with one up until Dec30th at which time all return communications have stopped. I had even sent at customer services request pictures of my issue and was told they were going to discuss my issue with the waranty group but again no further commmunication has come back from anyone in the customer service group. I was initially told to just return my units to Tractor supply but these are hard to come by and the sale cost was very good so I thought id roll the dice and work with Stack On yet again but was I a sucker! they have quite the set up as for when you call in the Rep you speak with can never seem to reach a supervisor and "will send them a request to call me right back" but they never do. I am now forced to try my hand at reaching out on every forum and group i belong to and warn them to NEVER buy a Stack On product as I have had nothing but issues with two different product lines and their **************** seems disinterested in helping you with anything. I am now going to join LinkdIn and send a question about this matter to the Vice President of that group I have found on there and I will make my weekly call again on Friday into them.

      Stack On Products Co

      Date: 01/27/2023

      We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. Our supervisor will get in contact today to get this resolved ASAP and ensure satisfaction.

    • Tpbnb

      Date: 12/14/2022

      Gun safe very unreliable pop open with no key or finger print. Very unsafe to have with kids in the home. DO NOT BUY!!!! I could not find receipt so they would not honor fixing the unit. Poor customer service.

      Stack On Products Co

      Date: 12/16/2022

      Unfortunately, this product only carries a 1-year warranty, we verified this case in our database and it was originally reported in 2018. We sincerely apologize for the inconvenience.

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