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VeriFacts, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 204 total complaints in the last 3 years.
- 92 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/12/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/12/2024, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC.Business Response
Date: 11/14/2024
In response to your communication via the Better Business Bureau dated 11/12/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC *********************Initial Complaint
Date:10/28/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLCBusiness Response
Date: 10/30/2024
In response to your communication via the Better Business Bureau dated 10/28/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************.
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentCustomer Answer
Date: 10/31/2024
Complaint: 22482646
I am rejecting this response because:I want verifacts to remove all of my information immediately. Do not contact me, or anyone or anything that I am affiliated with. I will have my attorney send a cease and desist if you do not remove ALL of my information immediately and stop contacting everyone I have ever known. Your information is INCORRECT AND IT IS HARASSMENT. PLEASE STOP!
Sincerely,
******* ********Business Response
Date: 11/11/2024
This is in response to your recent communication received through the BBB.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
Respectfully,
VeriFacts, LLC Compliance Department
Customer Answer
Date: 11/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:10/16/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLCBusiness Response
Date: 10/18/2024
In response to your communication via the Better Business Bureau dated 10/16/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at **********************
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentInitial Complaint
Date:10/15/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLCBusiness Response
Date: 10/16/2024
In response to your communication via the Better Business Bureau dated 10/15/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentInitial Complaint
Date:10/09/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/9/2024, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC.Business Response
Date: 10/11/2024
In response to your communication via the
Better Business Bureau dated 10/09/2024, we’d like to provide you with
additional information on our company and reason for our outreach.Our company updates and verifies contact
information for a company you do business with today. Our outreach is
legitimate, and we do abide by all applicable state and federal regulations.To receive additional information, please
contact our compliance department at [email protected].We
look forward to hearing from you and providing any additional contact
information you may need. Should you request to no longer receive
communication from us, just let us know and we’ll update our records.Sincerely,
VeriFacts, LLC Compliance DepartmentInitial Complaint
Date:10/04/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLCBusiness Response
Date: 10/07/2024
In response to your communication via the Better Business Bureau dated 10/04/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************.
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentCustomer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:10/01/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called my workplace to ask for my personal information, when I refused and asked for whom or what they needed this information for, they refused and kept stated they needed my personal information first. I hung up but I would very much like them to stop calling me and harassing my workplaceBusiness Response
Date: 10/03/2024
In response to your communication via the Better Business Bureau dated 10/01/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************.
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentInitial Complaint
Date:09/26/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling and faxing my former employer asking for information about me. They need to NEVER contact anyone about me ever again. STOP, CEASE AND DESIST. Destroy all information you have about me.Business Response
Date: 10/01/2024
In response to your communication via the Better Business Bureau dated 09/26/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************.
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentInitial Complaint
Date:09/24/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/23/24, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC.Business Response
Date: 09/26/2024
In response to your communication via the Better Business Bureau dated 09/24/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at **********************
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC Compliance DepartmentInitial Complaint
Date:09/24/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company had contacted my previous employer asking for personal information about me without my consent, I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLCBusiness Response
Date: 09/25/2024
In response to your communication via the Better Business Bureau dated 09/24/2024, wed like to provide you with additional information on our company and reason for our outreach.
Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
To receive additional information, please contact our compliance department at *******************************.
We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
Sincerely,
VeriFacts, LLC *********************Customer Answer
Date: 09/26/2024
Complaint: 22329362
I am rejecting this response because:
I called and found out the company they were calling for never gave them permission to contact or asked for VeriFacts to contact my employer. As a matter of fact when I called the account had not even been theirs for 3 years. Now VeriFacts is avoiding me. This is very shady.
Sincerely,
****** *******Business Response
Date: 09/27/2024
******,
We have contacted the company who has hired us to perform this employment verification, and they have confirmed that they do have a current relationship with you and show confirmation that the account was placed with us. We recommend that you contact the company using the phone number we have previously provided. Well follow up with you privately with a contact name to be sure youre able to successfully connect and obtain the information youre looking for.
Please feel free to reach back out to us if you have any questions or concerns. Were here to help.
Thank you!
VeriFacts, LLC is NOT a BBB Accredited Business.
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