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Find a Location

Anthem Off Road Wheels has 1 locations, listed below.

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    Business ProfileforAnthem Off Road Wheels

    Tire Dealers

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    620 Stetson Ave, St Charles, IL 60174
    BBB File Opened:
    4/14/2017
    Years in Business:
    10
    Business Started:
    8/19/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. David Rauch, Owner
    • Collin Posselt, Customer Service Supervisor
    Contact Information

    Principal

    • Mr. David Rauch, Owner

    Customer Contact

    • Mr. David Rauch, Owner
    • Collin Posselt, Customer Service Supervisor

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I ordered tires from Anthem and paid for expedited shipping. Total value of a little under $2200.00. March 31st I processed my order for tires and paid expedited shipping to have them delivered by April 4th. I received a notification that my order was being processed WITH expedited shipping. I then got a notification that my tires had shipped and were picked up on April 3rd. In the notification it stated standard shipping. This was the first issue. Then several days later the tires were finally delivered 4/10 and left at the bottom of my driveway. No signature required on a purchase of over $2000. When I got home, the tires were NOT there and I reported it to Anthem and asked them to cancel the order as I did not want to pay for merchandise that I didnt receive. They offered to refund me $200 for the expedited shipment cost as well as another $100 on April 13th. I explained that I was okay with the refund and it has now been 2 weeks. I was then billed another installment on the payment plan and I reached out again requesting that they cancel the order. They stated that they will not cancel the order due to having a photo of the delivered items and to contact local police regarding the stolen items. At this point I am now paying for tires that were never received and have had no resolution to the issue. When I contacted the police department they stated that I could file a report but that it wouldnt guarantee they would be able to find the stolen items as none of our neighbors have cameras or any way of tracking the items. Im extremely upset and want a refund of the amount I paid for expedited shipping as well as the additional $250 that I was charged for not getting the product.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christina K.

    5 stars

    06/22/2021

    Absolutely love the look and feel of my Anthem Rogue wheels. Constantly getting compliments on them and asked where they can find something like similar. I also love that Anthem is 100% American owned company that gives back to our veterans. Outstanding company, customer service, and product. highly reccomend Anthem Off Road Wheels!!!

    Anthem Off Road Wheels Response

    06/24/2021

    Christina - Thank you so much! We appreciate it!

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