Business ProfileforPrairie Eye Center

I was a patient for 25 years. Have medical grade contacts. Last pair from them was 2022. I paid the bill/balance then. 2 years later they accidentally realize they never billed me for part of it and send me the full bill: no adjustment for what would have been paid by insurance! Called billing (that is no longer on site) 6 times. Each time they could not help me and left a message for a superior. No calls back. I finally went into the building and asked the contacts specialist to help me. She said the business has sold to out of state and they have no control of anything. They will “try” to post charge insurance but they have no power to adjust. I only paid the estimated after insurance cost but no guarantee that it will pay or that they wont still try to charge me more! It is not my fault the doctor didn't bill it right over 2 years ago! I do not want the residual amount to go to collections. And they really should have “adjusted “ the bill even more due to the amount of time this has taken to only partially resolve. Also, one of the contacts broke 6 months ago and therefore I am paying for something I can no longer even use and they would not replace, even though the contact was defective.