Complaints

This profile includes complaints for NS Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NS Management

  4811 Main Street Ste 101 Skokie, IL 60077-2508

  
• 

  NS Management

  5301 Dempster St # 301 Skokie, IL 60077-1846

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a home in June 2024 with an HOA which was at the time administered by NS Management.I received my first bill from NS Management in the mail in September 2024 requesting $270 in quarterly dues from a July 2024 bill date, $270 in quarterly dues for an October 2024 bill date, and $50 for a late fee for the July bill date.I promptly paid the $540 of quarterly dues, but did not pay the $50 late fee since I had not been sent a bill in July. This is the heart of my complaint - I do not think it is fair for them to charge me a late fee when they never sent a bill to me until 2 months later. In Fall of 2024 I called ******** ******* at NS Management at least three times and left voice messages, my phone calls were, to this day, never *********** 2025 our HOA was switched to another company (Associa), and the $50 late fee on my account was forwarded to Associa. I emailed Associa and they promptly responded saying there was nothing they could do and that I would need to contact NSManagement about this matter.I again called ******** ******* at NSManagement and left a message. This call was not returned. I emailed ******** ******* and she has responded to my emails. ******* states that it is NSManagement's standard practice to charge late fees regardless of whether a bill was sent or not and that homeowners just know when the bill is due. I maintain that it is unfair to charge me a late fee without first sending me a bill. Additionally, except for that first July 2024 bill I have been sent a bill by NSManagement every time up through to the transition to Associa. It seems to me like this was just a simple mistake of them not sending me a bill. I would like for the $50 charge to be erased and for them to communicate that to Associa. Alternatively they could pay me $50 and I'll pay Associa. This entire effort has been a huge waste of my time and I'm beyond tired of dealing with NSManagement's professional incompetence.

  

  Business Response

  Date: 07/04/2025

  Our Director of **************** reached out by phone yesterday 7/3/25) to explain the details of the matter to the customer. It was a pleasant conversation and we believed that the customer understood that we are not able to assist him since we no longer manage the association. The late fee in question was paid to the association, not to NS Management, so approval of a refund is a decision made by the Board of Directors. If there are still additional questions let us know and we will have a further discussion with Mr. *******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/12, I raised a concern to my property management company that their accounting team charge me a minor payment processing fee twice. Once from the account that is linked to the payment on 02/04 and a second time on 02/07 from another account that used to linked to the payment but has not been linked to this payment in months. I corresponded with ****** ****** who re-directed the conversation many times and did not address the issue immediately. I shared screenshots from my two bank accounts as evidence and she agreed to look into it. Her assessment was that there was no way that it could happen and refuted the claim all together. The charge is 1.99 and trivial but my concern stems from the fact that they were able to charge me the processing fee from another account number no longer associated to this payment. These are deceptive and borderline fraudulent practices that put into question the safety of my banking information.

  

  Business Response

  Date: 02/17/2025

  ********,

  We have investigated the matter and found that the fee is from the payment processor. In the interest of good customer service we will provide a gift card to you for $10, which is 5 times the fee charged to you. Please confirm the address for us to mail the gift card.

  The payment processor charges fees for e-check transactions, and always provides that information upfront so it is visible to the homeowner. If you set up your assessment to be paid by e-check, be sure to cancel the automatic payment to avoid this happening again in the future. To avoid the fees entirely, you can sign up for ACH debits, which occur on the 5th of each month and carry no fees.

  Feel free to reach out to me directly with any further questions at *********************************** In light of our prompt response I would appreciate it if you could remove your ****** review and reply to the BBB that this matter has been resolved.

  Sincerely,

  *** **********

  President, NS Management

   

   

   

   

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22943380
  
  Team, I appreciate the offer but this does not resolve the issue at hand, which is the fact that the payment processor continues to access and charge an account that is not associated to this payment and has not been associated to this payment in months. My intent with filing this complaint is to have the business acknowledge the payment processor charged and an erroneous fee and to get confirmation that the payment processor will no longer have access to my previous banking account information. Unfortunately, I was discouraged with the quality of customer service that ****** ****** provided. She sidestepped my concern and disregarded my initial point all together. She concluded our correspondence with a very final intent to no longer support. My concern raised from my fear that my banking information was being misused and before a formal investigation, she provided the statement, "there is no way for us to apply an additional charge through a bank that did not process a payment." I provided evidence that the processor made an error, and I ask for a re-assurance that my account (which is no longer associated to that payment) will not be charged again and that information has been removed from their processing system. 

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 02/21/2025

  The e-check process that you are using must be cancelled by the user. It is from a 3rd party payment processor and NS Management does not have the authority to either set a up payment or cancel it. We suggest that the second account simply needs to be cancelled, and it appears to be set up as a recurring payment.

  Our original offer of 5x the $1.99 fee still stands.

  
  

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22943380
  
  I am rejecting this response because:
  

  Team, I appreciate you taking time to address my issue but suggesting I cancel a checking account  that I incidentally have had open for over 20 years just to ensure your third-party processor does not continue charging me miscellaneous fees is not a reasonable request. As I initially mentioned, the account that was charged with the fee was not set up as an a payment account. I did cancel all my automatic payments before I initially raised the request. I am attaching a screenshot from our payment platform. 

  I asked that you kindly look into why the third-party payment processor charged the miscellaneous fee to my account when it had been de-linked as payment method through the ** website for several months (and share those findings) and that you confirm this will not happen again (charge miscellaneous fees from accounts that are NOT processing payments). 

  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company does not address any of the residents questions nor concerns. The satet of our premises condition declined significantly when this company took over. They are irresponsible, completely ignorant and only work on getting their salaries raised.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misplacement of assessment fees into a wring account resulting late charges and also forcing homeowner to make double and multiple assessment payments with additional service charges. Also not properly informing homeowners about unknown funding activities . For example, the business cannot locate payment checks sent to them, demanded homeowners to further provide front and back photo of the check. In the meantime demand another late payment charges with the accrued interest. The bank on the other hand could easily locate the sent chack image.

  

  Business Response

  Date: 01/25/2023

  First of all, we apologize for the inconvenience to the homeowner.

  Our accounting team applied the payment to another homeowner's account with a similar last name. We have identified the problem and it has been corrected.

  Since the homeowner incurred additional fees by making an additional payment via credit card, we would like to provide them with a $25 gift card as compensation for the additional cost and inconvenience.

  If this is agreeable, please confirm and we will mail a gift card to their residence in Itasca.

  Sincerely,

  ***************************

  President, NS Management
  

   

   

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** ***************