Reviews

Review Details

• Review fromMary M

  Date: 09/02/2024

  1 star
  I wish I knew this place was not worthy of getting my business. Christine was nice but her boss ******* was a joke! I purchased my cabinets and I did have a couple of hiccups but didn’t make a big deal out of it until I listened to Christine about the company they work with for countertops called stone Inc. When we order it they came and did the measurements for the countertops, then when I asked the guy why he wasn’t doing the backsplash the same time he said it’s the way the company does the process. I waited about two weeks for them to come and put it on and when they finally did it took forever to have them come back to do another measurement for the backsplash. Then I get an estimate from the manager at cabinets to go (Ulysses) which was almost a 2000 dollar difference and I questioned it so I called him and I asked him why it was such a big difference and he was so unprofessional he said stop yelling at me and right away put me on hold. then he came back on the phone asking if I was done!!!!! He didn’t listen to what I was trying to say at all! He treated me as if I was a child. Then I received a correct estimate after I hung up on him. I'm still waiting on the backsplash. Do not go to this store!!!!Its a ridiculous company because they have no customer service skills or support. I wish I had went somewhere else. The manager there is going to put that business out with how he treats customers. I do wish the president of the company calls me so I can make sure he is aware of such an unprofessional manager he has running the Schaumburg store!!!        

• Review fromStephanie L

  Date: 10/11/2023

  1 star
  DO NOT BUY FROM CABINETS TO GO. I wish I would have reviewed the BBB ratings before I went with this company for my kitchen remodel. I agree with the prior review that the staff is incompetent. I placed an order back in April and received the wrong cabinets in July. Long story short, it has been three months and counting since I reported the error and I am still trying to fix the companys many mistakes. It took nearly a month after I reported the error for the staff to even reorder the correct cabinets. Since then Ive received unfinished, damaged and incorrect cabinets, door and drawer fronts. I was even sent a cabinet using cheaper materials than what I paid for. The staff changed the drawer fronts to a different style than I selected without consulting me. Several staff members were rude and unresponsive. I had a few customer service reps try to blame me for the error but my contract was correct and I did not change the order. I even had one tell me to stop complaining because I was receiving free cabinets! I quickly corrected her and informed her that the cabinets were not free because I paid for them and they were being reordered because they were wrong. I asked for a credit to my account and was told they wont do anything other than keep reordering cabinets to make it right. Its not right that Ive incurred more expenses due to the companys mistakes, have had my project delayed, unable to use my kitchen for extended periods and have been given the runaround. Ive never experienced so many errors from a vendor. At the end of the day, I deeply regret choosing this company. I am hoping to receive the cabinets that I ordered.