Business ProfileforProtection Direct

Scammed customer here. They've successfully stolen 1 starting payment of $395 and 3 payments of $166.55 so far. I'm currently trying to cancel from their program, but they have yet to set me free. Their official looking letter deceived me with words like 'home warranty for your home is expiring'. I thought they were my home warranty when I signed up for them, not realizing they were a different one. I called trying to cancel, but I was hushed like a dog and transferred around. The employee's tone is demeaning and predatory, talking over you when they don't like what you are saying. I would like a refund and cancellation if possible. I fell for the scam. Is there some way for me to get my money back, or am I out of luck?

We have received the review submitted by Ms. ****** Manuta against Protection Direct and have conducted a thorough investigation of this matter. We would like to subsequently present the following information in response to Ms. ******* review. A review of our records indicated that **************** contacted on our office on November 21, 2023 regarding coverage for her primary residence. Upon thoroughly reviewing the coverage options and conditions, **************** subsequently elected to enroll her residence in our home protection program. Per the terms of the sale **************** agreed to make an initial down payment to initiate coverage followed by eighteen (18) monthly installments, in return for three (3) years of coverage for her residence. Likewise, as a standard provision of the contract, **************** was provided with a thirty (30) day review period during which time she could cancel the coverage and receive a full refund. Likewise, **************** was advised that any cancellations occurring past the review period would be eligible for a pro-rata refund in accordance with the contract terms and conditions. Our records indicated that **************** contacted our office on February 28, 2024, requesting the cancellation of her contract. **************** was provided with instructions on how to submit a formal request for cancellation and refund in accordance with the terms and conditions of the contract language. **************** indicated that a monthly payment was recently deducted from her account, and she wished to have it reversed. According to our records, the payment is question was subsequently refunded on February 29, 2024. As of March 14, 2024, we have yet to receive any formal request of cancellation from ****************. However, in an effort to expedite the resolution of this matter, we will accept Ms. ******* review with your office as her official request for cancellation of her contract. We have subsequently calculated the pro-rata refund due on Ms. ******* account and have mailed a check in the amount of $367.78 to her home address on file. In closing, we would like to apologize to **************** for any issues she may have had with our organization. In consideration of the foregoing, we will consider this matter to be resolved.Sincerely,************************* Customer ********************** Manager **********************