Business ProfileforSt. Charles Chrysler Dodge Jeep Ram, Inc.

I gave 1 star because i could not give 0 stars. I test drove a vehicle last Saturday couldn't come to an agreement that day on a price. The following Friday they contacted me a dozen times wanting me to make a deal, I said only for the price i offered. I said if they could make that work i would buy it. Their exact text back to me was " you have a deal", when can you come in? I said, Saturday between 2pm and 3pm. Several more text messages from the salesman ******* and the sales manager **** on Saturday even at 2:04 pm saying "no worries see you soon." Arrived at the dealer at 2:30 only to be put into a waiting room where the same sales manager came and told me that someone was test driving the car and were really interested, so they were going to sell it to them. They were very rude and didn't care. There is NO excuse for this type of customer service. No apology, no nothing!! Very disappointed and would not recommend this dealership to anyone. They also had lowered the price online to my original offer price. My wife and i walked out of there in disbelief of what had just happened and couldn't believe that they would run a business like this. I own a local business and have purchased many different types of vehicles over the years and have NEVER been treated like this. I stand by my word when i make a deal but it is obvious that they do not.