Reviews

This profile includes reviews for Beyondmenu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beyondmenu.com

  10400 W Higgins Rd STE 205 Rosemont, IL 60018-3705

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  Beyondmenu.com

  2528 Brian Dr Northbrook, IL 60062-7611

Review Details

• Review fromDeborah D

  Date: 01/27/2024

  1 star
  Took order. Took money. No food. Called restaurant. Phone had been disconnected, so I assume it is out of business. Have been ordering from this restaurant for many years. Previous order: Order late. Called restaurant. Restaurant never received order from Beyond Menu. They went ahead and delivered it anyway. I should have suspected a problem and called before placing another order, but just assumed computer glitch. Did Beyond Menu ruin their business?

  Beyondmenu.com

  Date: 02/08/2024

  Hi Ms. ********** attempted to contact you via phone but were unable to reach you. We are interested in obtaining additional details regarding the order you referenced here since we were unable to find any recent orders on your account. According to our records, your most recent order through our platform was on May 25, 2023, from the same store. Please contact our customer support hotline at ************* so that we may provide further assistance with this issue.

• Review fromjay l

  Date: 01/15/2024

  1 star
  Very bad ordering company, don't ever work with them, terrible customer service.

  Beyondmenu.com

  Date: 01/17/2024

  Dear **********,Thank you for providing feedback on our customer service. We would like to inform you that, following a thorough review, your request to remove your online menu from our platform was promptly addressed when you contacted our customer support hotline. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at ************.

• Review fromVirginia L

  Date: 01/04/2024

  1 star
  Disappointing delivery service. Food arrived more than an hour after I placed the order online, but the app had promised 30 minutes. I called the restaurant, and they said he was on the way. When he finally arrived he banged on my front door, dropped the food at my door and was dashing away when I opened the door. It took me 1 minute--if that--to open the door after his arrival. The food was lukewarm, by the way. The restaurant, ***** Gourmet, has been my go-to place for Chinese delivery, but if Beyondmenu is their delivery service now, I won't be able to use them again. They used to have a terrific delivery guy who worked for the restaurant.

  Beyondmenu.com

  Date: 01/17/2024

  Dear ****************,We acknowledge your concerns regarding the delayed delivery of your order on January 4, ****. After a comprehensive review of your feedback, it has come to our attention that ***** Gourmet, the restaurant in question, does not have a delivery service arrangement with our platform. In practice, the restaurant independently manages the delivery process for orders placed through our platform.Please be assured that we are committed to collaborating with the restaurant to prevent any recurrence of such issues in your future orders. If you have any additional inquiries or require further assistance, please do not hesitate to reach out to our customer support team.

• Review fromarthur b

  Date: 12/02/2023

  1 star
  Made online order at 5:27pm November 30 for pickup 3:45pm next day. showed up at restaurant and learned that Beyond Menu had never advised them. In fact, the order was mysteriously cancelled for never explained reason, but my credit card showed a charge.I will never use this resource again.Why do I have to leave even 1 star?

• Review fromCiara K

  Date: 04/02/2023

  1 star
  Literally took our money off of our card and provided no order confirmation code or anything. Finally got in touch with the restaurant and they hadnt received any order. They gave us the number to the customer service and they were very rude being that they just stole money from us. The customer service rep asked for a confirmation number, I didnt have one since they didnt provide us with one. We just had the bank statement that shows money taken out and a screenshot of the menu website stating there was an error. Then the rep furthermore begins to get irritated and say I didnt give her a phone number or email or amount to look up when the idiot didnt even ask for that!! They are the worst people literally!!! They will steal your money off your card then act like they have no clue what youre talking about. We had to file a dispute with with bank just to receive the money back because these criminals didnt want to process our refund. PLEASE BEWARE!!!!! If youre ordering online and the merchant uses this website, DO NOT order from them. They will steal your money.

  Beyondmenu.com

  Date: 04/04/2023

  Hi *****, we are sorry to hear about your negative experience regarding your recent order using BeyondMenu. We understand that you had concerns regarding the charge on your card for an order you placed through our website with no order confirmation, and the restaurant did not receive it. When placing an online order, the bank automatically holds out the amount needed, which is the pending charge you saw on your card. If a piece of wrong information was entered or did not match your bank records, for example, an incorrect zip code, the order would not go through, and the pending charge would eventually fall off after 24 to 48 hours.Regarding the rude behavior of our customer service representative, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Unfortunately, we cannot pull up any recording with the information we have right now. Please provide us with additional information, like the phone number you used to call us that day, so that we can review the recording. You may reach us at **************, so we can assist you further. Thank you

• Review fromKrista L

  Date: 12/07/2022

  1 star
  This service was HORRIBLE! After our expensive order wasnt received I called the restaurant 20 mins after expected delivery. They said it was picked up around 30 minutes earlier. Called beyondmenu who gave me the run around about not being able to contact the driver. After some going back and forth with them discovered they had to contact ********! Turns out they outsourced it. But said its marked as out for delivery and to give it 25 mins. Called again and had to reexplain to the same person I wasnt the restaurant but the customer. She was trying to hurry me off with canned responses and wasnt listening to me at all. Called after 20 and got the exact same response. She called back and gave me the same canned response. Waited again and called. Same. After 1 1/2 hrs I said I want to cancel and she said I cant hear you and hung up on me. ** huh. Called and got someone new who knew exactly who I was. I said I wanted to cancel (she said ok) and said I wanted a refund. She said since I canceled she didnt know if could have one!! I said its been 1 1/2 hrs even if theyre planning on delivering I dont want it after driving around with someone so long. Ew. She still wouldnt give me a refund after someone stole my food! Im disputing the charge and not giving them a *****. Rip off!

  Beyondmenu.com

  Date: 12/09/2022

  Hi ******, we apologize for what happened regarding your delivery order with ******************* last December 7. Rest assured that we reported the incident to our delivery partner to investigate further what happened. We would also like to apologize for your unpleasant experience when you called our customer support hotline multiple times to report this issue and have your order canceled. We appreciate you for bringing this to our attention, and we will use your feedback to refine our efforts to ensure this does not happen again. We would also like to thank you for receiving the call from one of our Customer Support Representatives and giving us a chance to apologize and explain what happened. As a courtesy, we've sent you an email with a discount code that you may use on your next purchase, and we hope you'll give us another chance to earn your business.

• Review fromjian l

  Date: 11/07/2022

  5 stars
  My restaurant has used beyondmenu about 10 years, regardless of online order, restaurant pos system, merchant service, customer service, I am very satisfied with it, and I never have complained. Compared with other similar companies, beyondmenu is the best choice for my business.

• Review fromBidut C

  Date: 10/20/2022

  2 stars
  Review from a Merchant:1. NO merchant portal. Beyond Menu phone agent will tell you there is a Merchant Portal; but when you click on it, nothing happens. VERY non-functional and frustrating. For the simplest thing, you have to 'call' Beyond Menu. Too time-consuming. 2. Supposed to email statements/Invoices twice a month. Every 2-3 months, they will skip sending. Then you have to call again for Invoices. It happens repeatedly. Very disappointing.Thank you.

  Beyondmenu.com

  Date: 10/26/2022

  Hi Mr. ****** thank you for bringing this to our attention, we understand how self-service options like merchant portals are important to our restaurant partners and that is the main reason why we developed a smart device app and a web-based app that you could use. After we were notified of your review, we immediately assigned one of our customer service specialists to contact you and resolve the concerns you mentioned. We're glad that you liked the web-based app introduced to you and we also appreciate the feedback you provided regarding the delivery settings. Rest assured that we have forwarded your feedback to our developers for future consideration.

• Review fromEvelyn G.

  Date: 10/15/2022

  1 star
  Confident they do not communicate with the restaurant, a place I love and have ordered from many times. The one time I ordered through them, we waited two hours and called twice, with no result except a promise the restaurant had our order and the delivery person was out. Ill be going back to the restaurant, and will never use this service again. Waiting for the promise that the charge comes off my account, and concerned they have my information at all. Dont use!

  Beyondmenu.com

  Date: 10/15/2022

  Hi ******, we are sorry to hear about your negative experience with your recent delivery order with The Spice Room. We appreciate you bringing this to our attention and we would like to clarify the misunderstanding on this issue. Though we have recently partnered with a delivery service, most of our partner restaurants including this restaurant which you have mentioned you have ordered from many times, use their own delivery drivers to complete the orders we sent them. As per our record, when you called us twice to follow up on your order, since the restaurant is not answering their phone when you tried to call them, we were able to confirm that the restaurant indeed received your order on time. Both of our **************** Representatives also had a hard time contacting the store and had to use alternate contact numbers we have for the store just to speak with them and give you an update about it. Unfortunately, we have to rely with the restaurant's update since they use their own driver to fulfill your order. Rest assured that we have also coordinate this matter with the restaurant to make sure that this will not happen again in the future. As for the charge on your account, the order has already been cancelled and you can expect for the pending charge on your card to be removed by your bank which could take 3 to 5 business days depending on your bank's lead time. We hope that this clarifies the misunderstanding on the issue and if you have further questions, please don't hesitate to call our **************** hotline at *************.

• Review fromLaura B

  Date: 10/14/2022

  1 star
  We placed a dinner order with this company 30 minutes before the posted cutoff time for online ordering at our chosen restaurant, and twice the order would not go through. The error message was that the restaurant may be closed. The posted closing time for the restaurant was 8:30, and our first order attempt to order was at 7:45pm. After 2 unsuccessful attempts to order, we drove straight to the restaurant to order in person. I called the number posted on the Beyond Menu website, and the customer service representative did not listen at all to what I said, she kept interrupting me and talking over me, then she said it was too late to try to problem solve the issue, even though at that time, there was still 15 minutes time remaining for online ordering through the app. Useless.

  Beyondmenu.com

  Date: 10/14/2022

  Hi *****, we apologize for the misunderstanding that happened yesterday when you called our customer support hotline. We would also like to thank you for receiving the call from one of our Customer Support Representatives to clarify the misunderstanding regarding the error message you received when placing the order. We coordinated your feedback with the restaurant and made necessary adjustments on their settings and store hours to resolve this issue. We apologize for what happened and appreciate you for bringing this to our attention. We will use your feedback to refine our efforts to ensure this does not happen again. As a courtesy, we've sent you an email with a discount code that you may use on your next purchase, and hope you'll give us another chance to earn your business.