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Business Profile

Food and Beverage Services

Beyondmenu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Reviews

This profile includes reviews for Beyondmenu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beyondmenu.com has 2 locations, listed below.

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    Customer Review Ratings

    1.22

    Average of 18 Customer Reviews

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    Review Details

    • Sally A

      Date: 03/11/2024

      The worst food ordering website ever. do not recommend at all.  

      Beyondmenu.com

      Date: 03/14/2024

      Dear Ms. ******** acknowledge your concerns regarding the delayed delivery of your order on March 11, 2024. After a comprehensive review of your feedback, it has come to our attention that New Good Friends, the restaurant in question, does not have a delivery service arrangement with our platform. The restaurant independently manages the delivery process for orders placed through our platform. We have also been attempting to contact you to gather additional details about the incident, but unfortunately, we have not received a response.Please be assured that we are committed to collaborating with the restaurant to prevent any recurrence of such issues in your future orders. If you have any additional inquiries or require further assistance, please do not hesitate to contact our customer support team.

      Beyondmenu.com

      Date: 03/14/2024

      Dear Ms. ******** acknowledge your concerns regarding the delayed delivery of your order on March 11, 2024. After a comprehensive review of your feedback, it has come to our attention that New Good Friends, the restaurant in question, does not have a delivery service arrangement with our platform. The restaurant independently manages the delivery process for orders placed through our platform. We have also been attempting to contact you to gather additional details about the incident, but unfortunately, we have not received a response.Please be assured that we are committed to collaborating with the restaurant to prevent any recurrence of such issues in your future orders. If you have any additional inquiries or require further assistance, please do not hesitate to contact our customer support team.

    • Rho H

      Date: 02/26/2024

      I ordered online on February 17, **** at 06:33 PM PST in the amount of $70.30 including food, delivery charge, tax, tip, and Beyond Menu Convenience fee. My credit card was charged twice for this order. My card/account has been charged by BeyondMenu.com, not by the restaurant. I would have chosen zero stars, but the default is one star.

      Beyondmenu.com

      Date: 02/27/2024

      Hi Ms. ************ thorough review of our system, we have determined that Beyond Menu did not levy duplicate charges for the order you placed on 2/17 at New *****. It appears, upon investigation, that two identical orders were placed for the aforementioned restaurant on the same date and for the same amount. We have promptly initiated a refund for the duplicate order and have issued an email confirmation accordingly. Please note that we attempted to reach you via phone at the provided contact number, but unfortunately, were unable to connect. For your convenience, we have also sent you an email containing the same message and included a screenshot of your order history.Should you encounter a similar situation in the future, we encourage you to reach out to our customer service hotline at **************, where our team stands ready to provide immediate assistance. We appreciate your patronage of Beyond Menu and welcome any feedback or concerns you may have.Thank you for choosing Beyond Menu.

    • Deborah D

      Date: 01/27/2024

      Took order. Took money. No food. Called restaurant. Phone had been disconnected, so I assume it is out of business. Have been ordering from this restaurant for many years. Previous order: Order late. Called restaurant. Restaurant never received order from Beyond Menu. They went ahead and delivered it anyway. I should have suspected a problem and called before placing another order, but just assumed computer glitch. Did Beyond Menu ruin their business?

      Beyondmenu.com

      Date: 02/08/2024

      Hi Ms. ********** attempted to contact you via phone but were unable to reach you. We are interested in obtaining additional details regarding the order you referenced here since we were unable to find any recent orders on your account. According to our records, your most recent order through our platform was on May 25, 2023, from the same store. Please contact our customer support hotline at ************* so that we may provide further assistance with this issue.

    • jay l

      Date: 01/15/2024

      Very bad ordering company, don't ever work with them, terrible customer service.

      Beyondmenu.com

      Date: 01/17/2024

      Dear **********,Thank you for providing feedback on our customer service. We would like to inform you that, following a thorough review, your request to remove your online menu from our platform was promptly addressed when you contacted our customer support hotline. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at ************.

    • Virginia L

      Date: 01/04/2024

      Disappointing delivery service. Food arrived more than an hour after I placed the order online, but the app had promised 30 minutes. I called the restaurant, and they said he was on the way. When he finally arrived he banged on my front door, dropped the food at my door and was dashing away when I opened the door. It took me 1 minute--if that--to open the door after his arrival. The food was lukewarm, by the way. The restaurant, ***** Gourmet, has been my go-to place for Chinese delivery, but if Beyondmenu is their delivery service now, I won't be able to use them again. They used to have a terrific delivery guy who worked for the restaurant.

      Beyondmenu.com

      Date: 01/17/2024

      Dear ****************,We acknowledge your concerns regarding the delayed delivery of your order on January 4, ****. After a comprehensive review of your feedback, it has come to our attention that ***** Gourmet, the restaurant in question, does not have a delivery service arrangement with our platform. In practice, the restaurant independently manages the delivery process for orders placed through our platform.Please be assured that we are committed to collaborating with the restaurant to prevent any recurrence of such issues in your future orders. If you have any additional inquiries or require further assistance, please do not hesitate to reach out to our customer support team.

    • arthur b

      Date: 12/02/2023

      Made online order at 5:27pm November 30 for pickup 3:45pm next day. showed up at restaurant and learned that Beyond Menu had never advised them. In fact, the order was mysteriously cancelled for never explained reason, but my credit card showed a charge.I will never use this resource again.Why do I have to leave even 1 star?

    • Ciara K

      Date: 04/02/2023

      Literally took our money off of our card and provided no order confirmation code or anything. Finally got in touch with the restaurant and they hadnt received any order. They gave us the number to the customer service and they were very rude being that they just stole money from us. The customer service rep asked for a confirmation number, I didnt have one since they didnt provide us with one. We just had the bank statement that shows money taken out and a screenshot of the menu website stating there was an error. Then the rep furthermore begins to get irritated and say I didnt give her a phone number or email or amount to look up when the idiot didnt even ask for that!! They are the worst people literally!!! They will steal your money off your card then act like they have no clue what youre talking about. We had to file a dispute with with bank just to receive the money back because these criminals didnt want to process our refund. PLEASE BEWARE!!!!! If youre ordering online and the merchant uses this website, DO NOT order from them. They will steal your money.

      Beyondmenu.com

      Date: 04/04/2023

      Hi *****, we are sorry to hear about your negative experience regarding your recent order using BeyondMenu. We understand that you had concerns regarding the charge on your card for an order you placed through our website with no order confirmation, and the restaurant did not receive it. When placing an online order, the bank automatically holds out the amount needed, which is the pending charge you saw on your card. If a piece of wrong information was entered or did not match your bank records, for example, an incorrect zip code, the order would not go through, and the pending charge would eventually fall off after 24 to 48 hours.Regarding the rude behavior of our customer service representative, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Unfortunately, we cannot pull up any recording with the information we have right now. Please provide us with additional information, like the phone number you used to call us that day, so that we can review the recording. You may reach us at **************, so we can assist you further. Thank you

    • Krista L

      Date: 12/07/2022

      This service was HORRIBLE! After our expensive order wasnt received I called the restaurant 20 mins after expected delivery. They said it was picked up around 30 minutes earlier. Called beyondmenu who gave me the run around about not being able to contact the driver. After some going back and forth with them discovered they had to contact ********! Turns out they outsourced it. But said its marked as out for delivery and to give it 25 mins. Called again and had to reexplain to the same person I wasnt the restaurant but the customer. She was trying to hurry me off with canned responses and wasnt listening to me at all. Called after 20 and got the exact same response. She called back and gave me the same canned response. Waited again and called. Same. After 1 1/2 hrs I said I want to cancel and she said I cant hear you and hung up on me. ** huh. Called and got someone new who knew exactly who I was. I said I wanted to cancel (she said ok) and said I wanted a refund. She said since I canceled she didnt know if could have one!! I said its been 1 1/2 hrs even if theyre planning on delivering I dont want it after driving around with someone so long. Ew. She still wouldnt give me a refund after someone stole my food! Im disputing the charge and not giving them a *****. Rip off!

      Beyondmenu.com

      Date: 12/09/2022

      Hi ******, we apologize for what happened regarding your delivery order with ******************* last December 7. Rest assured that we reported the incident to our delivery partner to investigate further what happened. We would also like to apologize for your unpleasant experience when you called our customer support hotline multiple times to report this issue and have your order canceled. We appreciate you for bringing this to our attention, and we will use your feedback to refine our efforts to ensure this does not happen again. We would also like to thank you for receiving the call from one of our Customer Support Representatives and giving us a chance to apologize and explain what happened. As a courtesy, we've sent you an email with a discount code that you may use on your next purchase, and we hope you'll give us another chance to earn your business.

    Beyondmenu.com is NOT a BBB Accredited Business.

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