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Business Profile

Food and Beverage Services

Beyondmenu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Reviews

This profile includes reviews for Beyondmenu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beyondmenu.com has 2 locations, listed below.

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    Customer Review Ratings

    1.62

    Average of 21 Customer Reviews

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    Review Details

    • Mike M

      Date: 05/28/2025

      Called our business pretending to be Slice, claiming they needed to verify our email to correct an order. We suspected something was off and told them we would call Slice directly. Apparently they try to gain access to your ****** business account to reroute orders thru them. Verified with Slice it was not them calling. Scammers gonna scam.

      Beyondmenu.com

      Date: 05/29/2025

      Thank you for bringing this to our attention.We take these kinds of reports very seriously. After a thorough review of our system, we found no record of a restaurant partner by the name "**********" associated with Beyond Menu, so it's impossible for us to gain access to your ****** business profile without your restaurant having any business partnership setup with us. Additionally, we want to clarify that our team does not contact restaurants while pretending to be from another company, nor do we ask for access to your ****** Business Profile without owner's consent. These actions are strictly against our policies and our code of conduct.We understand your concern, especially given how convincing some scams can be. However, based on the details you shared, its unclear how the caller was identified as being from ***********. If the caller mentioned our platform, we'd appreciate any additional information you could provide so we can further investigate.Protecting businesses and maintaining trust is a top priority for us. Please feel free to contact us directly at ************** so we can assist you further.

    • Blair T

      Date: 04/10/2025

      Ordered Chinese food and did not receive all of my order. I called the restaurant and they insisted that they gave the driver 2 bags. I only received 1 bag. I call beyond menu to get it corrected. Their main response was for me to take refund. I told them no that I want my food. Then they said that they could have the restaurant remake the food but that I would have to go pick it up. I informed them that I couldn't pick it up that's why I ordered delivery. There was no attempt to contact the driver or get a new driver. This is not good business.

    • Chris W

      Date: 04/01/2025

      Never use this app/site. They cancel your order for no reason. Never keeps you updated. Worst delivery company ever. If I could taste this 0 I would.  

      Beyondmenu.com

      Date: 04/11/2025

      Hello *****, Were sorry to hear about your experience, we understand how frustrating it must have been. This isnt the service we aim to provide at Beyond Menu.Order cancellations can happen for a few reasons, but clear communication is key. Upon checking, one of our specialists gave you a call to discuss the issue, and we hope the issue was resolved to your satisfaction.If you need anything else, feel free to reach out at **************. We appreciate your support and we hope to have the chance to serve you again and make things right on your next order.

    • Alice G

      Date: 03/22/2025

      Love the place so tranquil n the server,*** she is so sweet n the food is really heaven?? we r coming back here with my friends.

    • John P

      Date: 12/26/2024

      I placed an order through beyond menu at 5:24pm and was emailed with a delivery estimate of 5:54pm. By 7:24 a driver from door dash texted me saying I need to cancel my order because they couldn't pick up my order. By 7:32 I had found a ride to get to the restaurant to pick up my own food. I don't think I'll be using this application again. I have also had bad experiences with DoorDash previously. If beyond would hire their own drivers, it may be worth it. Until then, I'll say it's a bad option. Still a little mad about paying for a delivery fee when I had to make arrangements to pick up my food myself. 

    • Ashleigh B

      Date: 11/12/2024

      I just used them for the first time today, A driver was not available, so they called and told me they'd refund the tip and delivery fee, but couldn't refund my food because the restaurant made it already. Beyond Menu should have paid for it since they are the ones who took an order for a service they couldn't provide. I had to pay for an **** to go get my food!! Rip off!!! I wish they would refund my whole order. 

      Beyondmenu.com

      Date: 12/04/2024

      Hi ******** *******,First and foremost, thank you for being a valued part of the Beyond Menu family since 2023. Your loyalty means the world to us, and were truly grateful for your trust in us over the years.Were deeply sorry to hear about the issue with your recent order. Upon reviewing the situation, it seems there was a misunderstanding on our end. Our agent believed that arranging for you to pick up the order directly from the restaurant was acceptable, especially since we couldnt find a driver then. While this was confirmed during your conversation, we understand it may not have been the ideal solution, and we sincerely apologize for any inconvenience this caused.Your feedback is invaluable to us. Its how we learn, grow, and continuously improve our service. Please know that were taking this seriously and are committed to ensuring a smoother experience for you and all our customers moving forward.Weve also tried contacting you to discuss this further and would love to connect at your convenience.Thank you for your understanding and patience and for being such an important part of the ********************** Were here to assist you with any concerns or questions.

    • Houston T

      Date: 10/17/2024

      It’s all a scam!! I ordered dinner for my family from one of their sponsored restaurants and never got my order! I called the restaurant 1 hour after I placed it and was told they didn’t even begin cooking my order! I asked them to cancel the order and give me my $45 back and was told they can’t and will not do that. I then called Beyond Menu, the 3rd party payment processor, and was told they cannot issue me a refund or cancel my order either! I was told they have to contact the restaurant first and find out what happened, but it’s ultimately the restaurant discretion to issue a refund! I am appalled at the audacity and carelessness of how the situation was handled. 

      Beyondmenu.com

      Date: 10/30/2024

      Hi ******* Texas, Our records show youve been ordering with Beyond Menu since 2016, and were so grateful for your loyalty. Were sorry to hear about the recent issue with your latest orderthis is the first time something like this has come up.There was some miscommunication about how your refund request would be handled. We know how important it is to get clear and timely help, and we apologize if this caused any frustration. We always aim to process refunds promptly while ensuring the restaurant is informed. In your case, the order was canceled shortly after your call, and we believe the refund has already been returned to your original payment method.Thanks so much for taking our call to discuss this. We hope we were able to clarify things! If you have any more questions or need assistance, please dont hesitate to call us at (630) 776-3590were here for you.Again, Thank you for your understanding and for being such a valued part of the **********************

    • Sally A

      Date: 03/11/2024

      The worst food ordering website ever. do not recommend at all.  

      Beyondmenu.com

      Date: 03/14/2024

      Dear Ms. ******** acknowledge your concerns regarding the delayed delivery of your order on March 11, 2024. After a comprehensive review of your feedback, it has come to our attention that New Good Friends, the restaurant in question, does not have a delivery service arrangement with our platform. The restaurant independently manages the delivery process for orders placed through our platform. We have also been attempting to contact you to gather additional details about the incident, but unfortunately, we have not received a response.Please be assured that we are committed to collaborating with the restaurant to prevent any recurrence of such issues in your future orders. If you have any additional inquiries or require further assistance, please do not hesitate to contact our customer support team.

      Beyondmenu.com

      Date: 03/14/2024

      Dear Ms. ******** acknowledge your concerns regarding the delayed delivery of your order on March 11, 2024. After a comprehensive review of your feedback, it has come to our attention that New Good Friends, the restaurant in question, does not have a delivery service arrangement with our platform. The restaurant independently manages the delivery process for orders placed through our platform. We have also been attempting to contact you to gather additional details about the incident, but unfortunately, we have not received a response.Please be assured that we are committed to collaborating with the restaurant to prevent any recurrence of such issues in your future orders. If you have any additional inquiries or require further assistance, please do not hesitate to contact our customer support team.

    • Rho H

      Date: 02/26/2024

      I ordered online on February 17, **** at 06:33 PM PST in the amount of $70.30 including food, delivery charge, tax, tip, and Beyond Menu Convenience fee. My credit card was charged twice for this order. My card/account has been charged by BeyondMenu.com, not by the restaurant. I would have chosen zero stars, but the default is one star.

      Beyondmenu.com

      Date: 02/27/2024

      Hi Ms. ************ thorough review of our system, we have determined that Beyond Menu did not levy duplicate charges for the order you placed on 2/17 at New *****. It appears, upon investigation, that two identical orders were placed for the aforementioned restaurant on the same date and for the same amount. We have promptly initiated a refund for the duplicate order and have issued an email confirmation accordingly. Please note that we attempted to reach you via phone at the provided contact number, but unfortunately, were unable to connect. For your convenience, we have also sent you an email containing the same message and included a screenshot of your order history.Should you encounter a similar situation in the future, we encourage you to reach out to our customer service hotline at **************, where our team stands ready to provide immediate assistance. We appreciate your patronage of Beyond Menu and welcome any feedback or concerns you may have.Thank you for choosing Beyond Menu.

    • Deborah D

      Date: 01/27/2024

      Took order. Took money. No food. Called restaurant. Phone had been disconnected, so I assume it is out of business. Have been ordering from this restaurant for many years. Previous order: Order late. Called restaurant. Restaurant never received order from Beyond Menu. They went ahead and delivered it anyway. I should have suspected a problem and called before placing another order, but just assumed computer glitch. Did Beyond Menu ruin their business?

      Beyondmenu.com

      Date: 02/08/2024

      Hi Ms. ********** attempted to contact you via phone but were unable to reach you. We are interested in obtaining additional details regarding the order you referenced here since we were unable to find any recent orders on your account. According to our records, your most recent order through our platform was on May 25, 2023, from the same store. Please contact our customer support hotline at ************* so that we may provide further assistance with this issue.

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