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Business Profile

Food and Beverage Services

Beyondmenu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

This profile includes complaints for Beyondmenu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beyondmenu.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered from Beyond Menu 7 times in the past 3 months. I noticed that the past 4 times, I was charged more than what my receipt shows I should have been charged - anywhere from $.53 more to $4.96 more. I would like my money back for the error in billing. Also, I contacted them regarding this issue and they called me 3xs in a row at almost 11pm at night!

      Business Response

      Date: 11/03/2022

      *********************, we apologized for calling you late at night to get further details regarding the issue. We will use your feedback to refine our efforts to ensure this does not happen again. 

      Regarding the overcharge on your order, our record shows that the  charge on your card for those orders were from the restaurant, so we called them immediately and coordinated with them your concern. After talking to the restaurant, we found out that the extra charges are for the extra items and substitution you made on some items on your orders. The extra charge would vary which basically depends on the extra items you requested for.  One of our customer support service representative also called you to advise you of this information and we would like to thank you for taking the time talking to him to have this misunderstanding resolved. Please feel free to call our **************** hotline at *************, if you have further questions or assistance needed.

      Customer Answer

      Date: 11/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Although the information provided to the company from *************** is not 100% accurate because the items changed do not reflect the same charge each time, I also realized that *************** did not update their prices with Beyond Menu, which I was told during the referenced phone that that would happen within the next couple of weeks in order to avoid this issue in the future.

      I appreciate their help.


      Sincerely,

      *************************************

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company allowed my credit card to be frauded and did absolutely nothing about it. I check my credit card on Oct 3rd to my suprise beyond menu charge of $196.20. I never heard or did business with this company my entire life. When I called them to alert them the lady says someone named ***** had put in order and sent to some random adress. I dont know the name or adress. Clearly fraud, shes says no problem theyll credit me back.Then not even half hour later calls me to let me know they cant do anything here because its Settled ir whatever that means. So i had go through my bank now and file a fraud charge and go through whole entire process when they could just been honest company and gave it back.

      Business Response

      Date: 10/08/2022

      Hi *******, we apologize for the miscommunication that happened when you called us regarding this issue. We understand your concern regarding the fraudulent transaction on your card and we are so sorry that we cannot do the refund for you since it was already reported as stolen or fraudulent. When you called us on 10/5/2022, the day after the order was already placed, our **************** Representative made an early promise that the transaction would be canceled. She tried to cancel the order  after you hang up the phone and it returned an error that is due to your bank's restriction. Since the card has been reported or suspected as stolen all future transactions on the same card are restricted to avoid further fraudulent activities to happen. Unfortunately, we cannot bypass that restriction from the bank thus we advise our customers to call their bank and file a dispute.

      We hope this clarifies the misunderstanding regarding the fraudulent charge on your card. We regret that you had a negative experience, and will use this as an opportunity to improve. Please feel free to call our **************** hotline, if you have further questions or information needed at *************.

    Beyondmenu.com is NOT a BBB Accredited Business.

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