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Business Profile

Food and Beverage Services

Beyondmenu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

This profile includes complaints for Beyondmenu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just wanted to order a little bit of food with a gift card I got for the holidays and when I went to check my remaining balance after the order I noticed the charge was actually more than what the order price was. I don't know why it's more but I am thoroughly upset that there would be an invisible extra charge magically added to the order without my knowledge. If this was simply a tech or user error I apologize, but when I get charged for an amount I expect it to be that amount.

      Business Response

      Date: 01/01/2023

      Hi *****, 

      We understand your concern about this issue and would like to clarify the excess charge on your gift card. Upon checking, our system only charged your gift card exactly $15.40 for your online order. The extra amount of $3.08 is what we call "Tip Tolerance" which happens when consumers use credit card-branded gift cards at businesses where gratuities are expected, such as restaurants or a salon. The bank treated BeyondMenu as a restaurant, automatically pre-authorizing an extra 20% above the bill amount to ensure the gift card had enough balance for a tip. Once they process the final amount for your order with no added tip, the charge will show the exact amount of the order, and the pre-authorized extra 20% amount will eventually go back on the card as an available balance. 

      We hope this explains the issue regarding the extra charge. We also want to thank you for receiving our call yesterday to clarify this matter over the phone.                                                                                             

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered from Beyond Menu 7 times in the past 3 months. I noticed that the past 4 times, I was charged more than what my receipt shows I should have been charged - anywhere from $.53 more to $4.96 more. I would like my money back for the error in billing. Also, I contacted them regarding this issue and they called me 3xs in a row at almost 11pm at night!

      Business Response

      Date: 11/03/2022

      *********************, we apologized for calling you late at night to get further details regarding the issue. We will use your feedback to refine our efforts to ensure this does not happen again. 

      Regarding the overcharge on your order, our record shows that the  charge on your card for those orders were from the restaurant, so we called them immediately and coordinated with them your concern. After talking to the restaurant, we found out that the extra charges are for the extra items and substitution you made on some items on your orders. The extra charge would vary which basically depends on the extra items you requested for.  One of our customer support service representative also called you to advise you of this information and we would like to thank you for taking the time talking to him to have this misunderstanding resolved. Please feel free to call our **************** hotline at *************, if you have further questions or assistance needed.

      Customer Answer

      Date: 11/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Although the information provided to the company from *************** is not 100% accurate because the items changed do not reflect the same charge each time, I also realized that *************** did not update their prices with Beyond Menu, which I was told during the referenced phone that that would happen within the next couple of weeks in order to avoid this issue in the future.

      I appreciate their help.


      Sincerely,

      *************************************

    Beyondmenu.com is NOT a BBB Accredited Business.

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