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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Good evening,Today I went to the *** today (4/5/2024) located in Hyde Park ******* to deposit my rent money to make payment.. I deposited $1,200 into the *** and quickly received an error message saying Technical problem has occurred.. I hurried into the bank to resolve the issue and was told to allow 7 business days. Unfortunately my rent is due today as I frantically explained to the banker who was absolutely rude to me and would not help resolve my issue.. I even showed the attached receipt. Please help me as tomorrow 4/6. A $100 late fee will be applied this is know fault of mine and apparently has happen before a sign should be placed on the *** STATING OUT OF ORDER. Please credit my account while you are investigating. So I can pay my rent, Also the banker told me I can no longer bank with Wintrust a trusting bank! Im very disappointed and NEED MY MONEY!
Business response
04/16/2024
Please see attached document for official response.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/24/2023 my check was stolen and cashed at PLS checking at **********************************************************. I filed a police report for the theft of my check and stolen/false identification. and spoke with ************************ and area manager ****************. They all confirmed that it was cashed with a fake paper ID and was fraudulently cashed at **********************************************************. Management reported it to the loss prevention. They bank with ********** and they have not corresponded to my employers ********** and I have yet to receive a reissue check for my money from my stolen check that was cashed there. The managers reassured me that they would refund the money to my employers bank but its been months and they still have not refunded the stolen funds. *************** must refund the funds in order for my employer to reissue a check to me. Please help.Business response
03/25/2024
Please see attached document for full response.Initial Complaint
01/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I noticed I had late payments from Wintrust Mortgage on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.Business response
02/06/2024
Please see attached document for response.Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Closed on my dads property in the wake of his death 12/7/2023. A payoff quote had been request days prior to ensure the mortgage was payed in full. The principal amount was ****** the payoff quote was for over ***** which was payed in full. They now have called today 12/18/2023 to demand another $****** not disclosed on the payoff quote. Wintrust Mortgage is claiming there were more fees. They are threatening to reject payment if the ****** isnt payed. There is money in escrow to cover but they have collected an additional $15000 on top of the principal. I insist this is wrong in error or greedy policys. The entire process has taken over a year and they have stalled delayed and blocked any chance of saving the home forcing me to sell in addition to adding fees at every turn. In action isnt a crime, however their policys should be investigated. It has cost me thousands. I now request I dont pay a ***** more and should be reimbursed for 50-60% of the fees levied against this mortgage. Thank you for your assistance. Happy to share more details of the entire process as we proceed.Business response
01/02/2024
We have attached our response. Thank you.Business response
01/02/2024
Hello,Please see the attached letter and enclosures for the complaint filed by ********************* and assigned with the above referenced BBB case number.Thank you*******************Member Relations Specialist Private LabelPO Box 619098******, ** 75261(E): ********************************************************Initial Complaint
12/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
This company pigeon holes you into paying a $15 service fee for ACH transfers and $25 for a credit card payment , so you are charged no matter what just to pay your bill. Im spending a quarter of what I spend on a yearly policy in PROCESSING FEES! This should not be legal.Business response
12/29/2023
Please see attached.Business response
02/05/2024
Please see attached.Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Golden Way Trucking binds a new insurance policy for Physical Damage coverages. The policy was a "Month-to-month" reporting, which means each month we report the number of units insured and each month we pay the invoice for the insurance. Our agent, ****** ***************** got a "finance company" for this policy - *************** Funding. When our agent set up this policy, we got a package of documents to sign, including the finance agreement. Zurich- the insurance company NEVER received any funds from *************** Funding. Our agent, ******, received the funding from *************** Funding, and when the policy was canceled, our agent, ******, returned the remaining balance to *************** Funding. The last month we used the Physical Damage policy was OCTOBER 2022. The last Monthly payment that we made on the policy was OCTOBER 2022. *************** Funding sent us a final bill of $17,623.98. We asked *************** Funding for a detailed invoice - invoice breakdown, to understand what are the charges for. *************** Funding didn't provide such an invoice. First insurance funding sent our account to the collection and now demands $22,029.98. No one at collection, nor *************** Funding was able to explain what exactly are the charges for, as we paid the insurance monthly based on the usage, and we made all the payments. In December 2023 after multiple calls and emails with *************** Funding, I finally got a detailed invoice with charges descriptions. I found out that the invoice included $7,842.48 in Fees only and the $4,406 collection fees. These shouldn't be included in the final bill, because we have never received the requested detailed invoice until December 2023.Business response
12/21/2023
We are in receipt of the complaint in relation to the above. We are currently investigating this matter, however, due to the holiday season, many of the individuals that I need to contact are not in the office. We would appreciate an extension to respond by or on January 11, 2023.Business response
01/02/2024
Attached please find FIRST Insurance Fundings response to the above referenced Complaint.Initial Complaint
11/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I made a deposit via drive up teller on November 15,2023 at 11am. I received an email on November 14,2023 from Wintrust that my account had incurred an overdraft due to a bill pay transaction. My bank account is negative $3000 and I was told that my funds would not be released until November 24 due to the 10 day policy on any deposits over $5000. I called and spoke to a representative, who hung up on me. Called back and spoke to ********************* who stated the manager was on vacation and would not be back until December and that there was nothing else that could be done. I spoke to *********************************** who said only a manager could approve to lift the hold and that she would call me back. She called my cell and left a message and due to me being at work I was unable to answer and although I provided *********************** with my work number she still called my cell and left a message. I called November 15,2023 and spoke to Derroll and he told me Cece was available to speak to me. I was transferred to her voicemail and never received a call back. I entered the branch on November 15, and when I spoke to Cece she was very brash and short with her responses. She told me that because she does not sit at her desk she doesnt get all her messages. Shes not a manager and cant make that decision. When I asked cousin someone else be called she said, you want me to call the manager at home and smirked. While **** was on the phone she was saying my name and account number loud enough for myself an another customer that was in the bank to hear. I approached the counter as **** and ***** were speaking and asked was there an issue because I was not being rude or unpleasant and didnt understand why she was not trying to be more discreet about my issue while stating my personal information loudly. She smirked again and shurggwsuber shoulders, after telling me she was awaiting another manager to respond to her. While I was in the waiting area, **** and the other counter banker began speaking in Spanish and laughing. I feel disrespected and embarrassed for even having to experience this treatment and discrimination from this bank.Business response
11/29/2023
Please see attached documents for our response.Initial Complaint
11/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In October 2023, I signed a contract with a qualified buyer of ***********. *********** has an assumable mortgage from Wintrust Mortgage. The buyers submitted the documentation requested by Wintrust Mortgage on Oct 6, 2023. Wintrust failed to process the initial packet in a timely manner, leading to a second assumption request being opened sometime in the last week of October. I have tried to call and get a status update on the assumption, however, Wintrust's phone system has been down for the past week and no one else I have spoken to is able to provide me with any information. I am unable to make an offer on a new home for myself without the information from Wintrust, which means I don't know where my daughter and I will be moving or living for the upcoming holidays. Wintrust has had the assumption packet containing ALL required information for more than 30 days and Wintrust has refused to provide any information on the status or estimated processing timeline for the request. All I want from Wintrust is a SINGLE POINT OF CONTACT WHO CAN PROVIDE TIMELY INFORMATION.Business response
11/22/2023
Please see attached document for response.Initial Complaint
11/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 11/03/2023, my debit card was restricted due to a supposed daily limit of usage. I called Wintrust customer service which was helpless and unable to provide any assistance. Wintrust customer support attempted to contact the Mont ************************* and, as usual, nobody answered the phones. At no such time did any member from personnel advise me of any quasi-communist spending limits and/or maximum daily usage parameters. My Personal banker, *****************************, has failed on multiple occasions to reply to emails and return phone calls. I want this banker removed from my account. Moreover, the general manager of the Mont ************************* submitted an inappropriate email to me, citing a series of unsubstantiated insinuations and remarks. The Wintrust ******************** has failed to service my checking account on every given occasion. I know longer wish to have any further dealing with the Mont ************************* location.Wintrust Bank has left me stranded this entire weekend with no access to a functional debit card. Despite calling Wintrust customer support several times and expressing the urgency of the matter, all that I have received in response is that everyone went home for the day. Finally, Wintrust bank was unable to facilitate providing me with a replacement debit card. I was told by customer support that the Mont ************************* has to handle the above captioned issues, however, all employees at that location are too busy playing five card poker to respond to any emails and phone calls. It is absolutely stunning that Wintrust bank that manages billions of dollars in assets cannot seem to hire responsible and professional employees to represent their financial institution.Business response
11/21/2023
Please see attached documents for our response.Initial Complaint
10/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am trying to make a payment on my loan and payoff my loan. Wintrust (for some reason that they will not explain) will not allow me to make a payment on my loan from my bank account and then make a wire payment (which they for some reason require) to pay off the balance of my loan.Now they want me to wait for my additional principal payment to hit my account, not apply it to my balance, and refund it to my checking account (according to the lady I just spoke to on the phone).Then she states I can request a new payoff quote and wire the funds in. I wonder how long of a process this will take I bet this is not going to be resolved within a month's time!!!Post my payment to my account so I can pay off the balance now, please! This is fraud!Business response
10/19/2023
Please see attached document for response.
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Get a QuoteCustomer Complaints Summary
50 total complaints in the last 3 years.
17 complaints closed in the last 12 months.