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Business Profile

Lawn and Garden

YardMax

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.93

Average of 70 Customer Reviews

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Review Details

  • Daniel G

    Date: 10/15/2025

    I had a problem with my mower after about twelve hours of use. The metal tubing that connects the lower handle to the deck actually broke in half I called to order a ***lacement and the customer service *** helped me find a new one and they ***laced it under warranty. I was not expecting that. I am extremely pleased and I was treated extremely well. Part shipped from IL within twenty-four hours. ***************.

  • guy m

    Date: 09/29/2025

    Purchased Yardmax 22" 201CC engine walk behind self propelled last summer with 2-yr warranty.First 10 months problem began when would not change speed beyond slowest. Contacted Illinois and their warranty procedure, we found, is to send customers the parts we GUESS are needed, and we customers are then expected to do all the detailed repairs, which is ********, after 3 contacts with Illinois which ships parts to me from *******, **, we are looking for a speed adjustment pulley assembly YG2760 so the self propelled mechanism will work. Off and on this mower has been in the shop 95% of the time since May, 2025, and I've had to pay a professional yard service to cut MY lawn, which really is irritating.We still get the parts needed that the repair shop requests from ********. There is no Yardmax repair authorized place anywhere near us in **********, **. Not being able to cut our own grass and paying someone else for the service has cost us more than $1,000 and climbing...If we are unable to get this machine to work, we will spend the bucks to get a new one, but only with a clear understanding of who fixes what and where!!!

  • Craig H

    Date: 09/11/2025

    They had the mower I wanted, delivered in a timely manner

  • Mitch A

    Date: 09/11/2025

    Excellent ***************** Quick resolution to ship me the parts I need, all under warranty and at no cost.

  • Warren G

    Date: 08/25/2025

    **************** *** was very helpful in getting my issue solved. The ***lacement part is on the way and was handled in a timely manner.

  • Jorge R

    Date: 07/30/2025

    Purchased a Yardmax model: YG2760 about a year ago, the drive system stopped working. I contacted support and in less than a minute ******* picked up the phone and helped me troubleshoot the problem. They are sending me replacement parts needed to correct the problem. Amazing! Thank you for backing up your products!!!

  • Christopher G

    Date: 06/19/2025

    I purchased a Yardmax push mower last year and it's been a great mower! Just recently, the lower handle broke so I contacted the manufacturer, wondering where I could purchase that part. They responded after a day or 2 and to my surprise, they're sending out ***lacement parts at no charge! Register your products! It's beneficial for warranty! Thank you for servicing what you sell!!! The *** was wonderful and helpful!

  • Pamela B

    Date: 06/16/2025

    **************** *** #** - ******* ***** was very helpful and all issues resolved in a professional and timely fashion !

  • leona m

    Date: 06/05/2025

    Purchased lawnmower less than 6 months ago. The product motor is locked and cant be fixed. **************** is not helpful. The cost of the mower was over $400

  • Dennis W

    Date: 05/29/2025

    I had a great experience with Yard Max. Mr. ******* at Yard Max took great care of me and shipped the transmission, which was under warranty, to my house. He did a great job following up with me to ensure everything was taken care of for fixing my lawn mower. Thank you, and I would recommend them to anyone who is looking to buy a Yard Max lawn mower.

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