Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gallagher has 326 locations, listed below.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  300 Centerville Rd Warwick, RI 02886

  
• 

  Arthur J.Gallagher & Co.

  2 Monument Sq Portland, ME 04101

  
• 

  Arthur J.Gallagher & Co.

  1 Turks Head Pl Providence, RI 02903

  
• 

  Arthur J.Gallagher & Co.

  140 Kennedy Dr South Burlington, VT 05403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, **************************************************** *****, ** for an oil change. The technician told me that everything was fine and there were no leaks. 34 miles later my engine locked up leaving myself, my Army veteran husband, and his service dog stranded on the side of the road. We had the vehicle towed to our home, and the next day the DM came out and took pictures. My husband also took pictures showing that the oil had been significantly overfilled. I was given a claim number and told to contact the insurance. I have called nearly daily and left voicemails for the adjuster ***** who has not returned any of my calls. My vehicle had no previous issues and I'd sitting useless in my driveway while I'm still having to pay for it.

  

  Business Response

  Date: 08/29/2022

  Dear ****************,
  
  We apologize for any delays in the handling of your claim.  Your claim has been assigned to Resolution Manager ***************************************  It is our understanding she has been in contact with you. ******* has assigned an *********************** company ****** to inspect your vehicle in order to determine the cause of the engine issues.  We will of course share those results and update you as soon as possible concerning your claim.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by ************************* that I was receiving a check for $4300.That was back in the beginning of June. I never received it so I had to fill out a notarized letter stating I never received the check.On the letter that was getting notarized had an address on it so that the address I mailed it too.I let the company know I sent back the letter.They told me almost two weeks after they never received it and that address on the letter was incorrect!? Then proceeded to give me another address did everything I had to do again and I have still not received a check.

  

  Business Response

  Date: 08/31/2022

  Gallagher Bassett is in receipt of **************** complaint.  A review of her file shows that she is represented by counsel for her injury. For that reason, contact was made on 08/29/2022 with ************** attorney.  We apologized for sending the affidavit to the incorrect address and the delay that occurred.  We did show that the check had been issued correctly.  **************** attorney confirmed that his client had received the check in question and that had received the necessary funds.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett is who has been issuing my paychecks due to being on workers compensation. They are the adjusters. My first issue occurred with my checks being sent by mail and getting lost. At this time I did not know direct deposit was a option. I went almost over a month without being paid. Still having to make doctors appointments and therapy appointments. When one of the checks arrived I took it to my bank. Only to have it bounce back due to someone putting a stop on the check. The matter was resolved after speaking with a company rep. I was also informed I can set up direct deposit. I was sent a direct deposit form in the mail. I filled the form out with all of my bank info on it. Paid 27$ for registered 1day mail. When tracking it days later it said delivered. I sent the adjuster a email asking to confirm the form was received. The adjuster then told me he wasnt sure and to send in another form. The form was sent to me and filled out. I didnt have another form to just fill out. I went as far as to call my company for assistance and both parties told me I should fill out another form. I then asked if it was a online method because I am no longer comfortable continuing to send all my bank info in through the mail. Only for it to get lost. I still have not gotten any reply or update as if my emails are getting ignored. This company does not care about peoples livelihood which I guess is to be expected from a company. When I asked who I can make a formal complaint or grievance to. I was told they just didnt know and couldnt tell me. All while not being paid any mileage for appointments or any hrs for appointments.

  

  Business Response

  Date: 08/30/2022

  Gallagher Bassett apologizes for the inconvenience this situation has created.  The Branch Manager of the branch where Ms. ******* claim is being handled spoke with **************** on 08/25/2022 to discuss Ms. ******* direct deposit request.  In the conversation on 08/25/2022, the Branch Manager was able to identify the information that was needed to proceed with the direct deposit request. **************** provided the information on 08/26/2022 which was sent to the correct department.  Confirmation was received on 08/29/2022 that Ms. ******* claim is set up for direct deposit and that future payments would be issued to her via EFT rather than paper check. 
  
  The Branch Manager confirmed that **************** was aware that the direct deposit situation the situation was resolved.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was involved in a ********* comp claim on 6/16/2022 under ESIS on July 1, 2022 his claim was transferred over to Gallagher Bassett and he was assigned to Senior Claims Manager *********************************. We didn't obtain ****'s claim number until the week of August 1, 2022 and the on-line claim information that he wasn't able to obtain any information regarding his claim. I called Corporate 8/11/2022 to have my complaint escalated and on 8/12 after weeks not hearing from *******, *****, or Gabe my husband receives a call he is denied benefits. I am livid as her tone and language was completely unprofessional and should be addressed. I am going to make this complaint go very high as no one should have to deal with this type of service. Unbelievable the treatment he received and know we have bills that have mounted because of this and he was out of work for 6 weeks with NO PAY!!!!!

  

  Business Response

  Date: 08/23/2022

  Gallagher Bassett apologizes for any delays or inconvenience that your husband may have experienced during the handling of his claim.
  
  The claims administrative services for Mr. ***** employer changed from ESIS to Gallagher Bassett effective 7-1-22.  While the transfer took place at that time, Gallagher Bassett did not have full access to the claim material until 7-26-22.
  
  We do see where messages were left on 8-4-22 and 8-11-22.  The assigned claims ******* was able to speak with ************ on 8-12-22.  During that call, ************ was advised of his claims disposition.   Should ************ have any additional questions, please have him reach out to the Manager, ******************* at ************.

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thank you so much for such a quick response.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not return my emails or phone calls, its been over a month since I last heard from them and two months since the incident took place. My daughter (a toddler) is part of a workers comp claim and I simply want an update on the case, mileage reimbursement, and to make sure bills are getting paid. Ive submitted everything they need multiple times to multiple people and yet still cant get replies back.

  

  Business Response

  Date: 08/15/2022

  Gallagher Bassett has made contact with the ************ on 08/11/2022.  At which time we address all of her concerns and documented claim notes. Gallagher Bassett also called ************ on 8/12/22 to follow up to ensure all outstanding issues have been resolved, leaving a voicemail for any further inquiries.

  Customer Answer

  Date: 08/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************