Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Verizon Connect to have dash cams put in our dump trucks at ****** *********** **** I signed a contract with them in December 2023 and after that was ignored or ghosted as they say now. My commerical insurance company mandates our trucks have dash cams installed. As of February 2024 and a million phone calls where I would get absolutely no where I finally reached someone who told me to write an email and they would take care of cancellation. Well this never happened and they are now demanding I pay over $23,000. for a service that was never activated. Here is the email that was sent to Verizon, now in May.This is the millionth email along with numerous telephone conversations with Verizon. Our account was never activated. I had a contract from back in December 2023 and tried desperately to have it activated. Phone call after phone call. Explaining the situation over and over again for at least 45 minutes 3 times a week or more. I am a business owner and I don't have time for this nonsense. I sent emails, spoke on phone at which time representatives said no problem they would cancel, but they still did nothing. This was a requirement from my truck insurance company QEO (which I have kept them in the loop and they can vouch for me). After 3 and months of still no activation, they were going to cancel my truck insurance policy which forced me to contact another company and have dash cams installed. No problem. They have great customer service as well. In April, I began receiving collections calls for a system that I have never used or Verizon has never activated. I have the dash cams from Verizon still sitting in my office to be shipped back. I had asked the representative to send me the address where I could mail them back, but again no response. Again, close this account, give me the address that I can send these dash cams back and please do not call me again. I am done with Verizon.

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the information. Its valid. self install customer receved the equipment. Ended up cancelling for non payment and billed the full cancelation which ultimately went to collections.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me $1,800 Ive never signed anything or I didnt receive any equipment. They reported it to the credit bureau. I told them that I wasnt a customer of theirs whenever I was receiving emails from them saying that I owe a bill. I called and aquired about using them but I decided to go with keep trucking and theyre still trying to charge me anyway as if I signed up for service with them and I did not

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Our records show customers signed contract agreement completed on 02/22/2022 by ******* *******. Reference contract agreement ***** # ********

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 16, 2023 I agreed to a contract with Verizon Connect to have three dash cams with GPS / PTO services for my tow trucks. Agreed monthly payments for service was $159.00 not to start until camera's were up and running. Sales man said a two month grace ****** is applied no charge to give time to set up the devices. I received the camera's First week of September 2023. My mechanic was able to partially install two of the camera's but the wire harness provided did not work with the camera's provided resulting in no video picture. After text messages with the technicians and video chats showing the issues with the equipment no help was given and I was ignored. Finally, middle of September, I stayed on the phone with a technician from Verizon Connect as a last ditch effort to resolve the issues. They verified the camera's were not working and although they could see one truck via GPS tracking they could not see anything either via the camera's. Since none of the three could be used it was agreed perhaps my trucks were too old and I would return the camera's. Here is the problem. my salesman disappeared, Verizon connect contract management referred me to reveal support resulting in months of phone calls, emails, registered letter and several open "cases". I successfully returned the camera's and as of June 2024 received an email closing my account, crediting all amounts due on the account and finally a credit of $50.00 and $2,414.84 for "early termination" called buy out credit. Today, July 10th I received a $6,129.20 collection notice from CBE group collection agency for this Verizon Connect account. I contacted Reveal Support, I was told this was the early termination debt I owed that went into collections. I spent two hours on the phone with him proving with emails this was resolved yet in the end I was told to give it a week for the finance department to go over my case. I can't do this anymore, this is a horrible scam and I need help.

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. The account was pulled back from collections with a credit issued for the ****. Credit BA#************** was submitted on 07/22/2024.

  Customer Answer

  Date: 10/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get help with my account since March, with no resolution. I have emails to confirm the lack of service provided by this company. They auto renewed contracts of mine without any notification and have not made any attempts to satisfy the current issue I have. I have been emailing with ***********************, *********************, and ***********************. I have had to repeat my issue for the third time today. This is quite easily a breach of contract on Verizon's part. I need resolution soon!I have 9 active contracts (6 of which they auto renewed without any kind of notification. I have issues with 3 trackers and they continue to bill me.

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Our records show this matter was resolved with the auto-renewal being removed by ***** and the account is no longer active.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancel a subscription with them in 2021 after weeks of back and forth I was assured everything was handled. Now two years later I receive an email stating they will automatically renew my subscription for 12 mo unless I contact them. I contact them and the lady on the phone said I needed to email them and sent me a link. I then did exactly what she said and received an email stating I needed to contact them via phone to open a case which I had already done. I call and they tell me to email them. I email them they tell me to call them. They are not cooperating at all.

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. This account was approved for a $0 ETF and clearance of the account balance. Rep ******* submitted a credit in the amount of $144.78 which appeared on teh 07/01/2022 Invoice ************. Reference BA#*************

  
  

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had fleetmatics for years and this system worked wonderfully for us! Since Verizon Connect took that company over - the system has had recurring issues and the customer service process in exceptionally painful and not useful at all. I am currently looking into switching. I have wasted countless hours and completely left frustrated. We have 5 vehicles we use them for and they have been out to us at least 12 -15 times in the last 2 years. Thats hours on the phone to coordinate, schedule down time for our vehicles and unable to use their system during audits. I have tried to talk with a manager and it seems they are all from another country or it's automated. very disappointing and not worth the money anymore!!! such a shame a great product went to h***

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect installed 3 tracking devices for 3 pieces of equipment. From the start, we had problems with logging in, trackers not working, etc. We were advised that they had sent us some trackers that were faulty from the manufacturer. To remedy this, they sent us more that were also faulty. This went on too long, and we asked to cancel due to poor / no service. We were granted the cancellation, and after several more months of trying to get their collections department to stop calling for a payment, they fixed it. A few months later they decided to add a cancellation fee (after telling us that the account was completely cancelled). As of this date, they call several times a day trying to get us to pay.

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. A credit of $680 was issued for the account buyout by Rep ******* Additionally, the account was pulled from collections, which resolves the customer's ******************** backlog ************* Previous credits were issued but did not include the final buyout charges dated 4/15/2024. The credit was issued on 10/02/2025 Invoice ************ reference BA#***************

  
  

  Customer Answer

  Date: 10/28/2025

   
  Complaint: 21840084
  
  I am rejecting this response because: After dealing with this extremely difficult company, they credited off $ ******, then added it back on for an early termination fee.

  They don't care that the tracking devices never worked properly and we received tracking devices that never worked.

  After months and months of being bounced around and hitting dead ends, they pulled the "we credited off $ ******" then added it back in as an early termination fee.

  Just to have a nights sleep, (because they never stopped calling) I finally caved in and paid them an additional $******.

  They owe me $ ******.

  I won't hold ** breath, because having dealt with them and their money over everything else mentality, I'm sure that I won't see a dime.

  This is ** ****** for believing that because the name "Verizon" was attached, it was a reputable company.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/29/2025

  I'm writing to confirm that an account credit has been applied to resolve the buyout charges on your account. A request has also been submitted to address your other concerns.
  
  
  We appreciate your patience as we work to resolve this for you.

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 21840084
  
  I am rejecting this response because: they say they have issued a credit I would like to know when I will see that money because I paid it now they're going to credit it off so there should be a refund coming and after dealing with them for this amount of time on these issues I don't trust them anymore so please let me know when the refund will show up and how it's going to show up.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to provide me with a GPS and a ELD for my truck and when the package got here there was only an ELD no GPS the contract stayed or was supposed to be for a GPS. Also I called to get them to send me the return label so I can send it back because it wasnt what I asked for and that they had promised and it took them eight months to, send me the label to return the product and then once I return the product they were supposed to give me a refund of all my money and its been since February. They were supposed to refund my money and they will not refund the money they keep dragging their heels I call trying to work it out with them. They wont work with me. They just wanna keep charging me the 3000 and something dollars for an ELD that they have in their Position. Also, they keep reporting this to my credit bureau, which should not be done. I also want my taxes back on top of what they owe me.

  Business Response

  Date: 10/28/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. This account was approved for a $0 ETF and a cleared balance. The account was pulled back from collection by Rep ****** with a credit being issued for the past due amount and the cancellation fee of $2449.63. Credit applied to Invoice ************ reference BA#**************.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were first lied to by the sales woman about the *** and camera capabilities. Once we agreed to set up an account, it took 2 months for the devices to ship. We received the wrong devices the first time and 6 more boxes of devices were sent with the wrong equipment. Once they were installed, they did not work as promised. Once we decided to cancel this account, they did not send the return labels immediately. We have not been able to get a hold of someone to cancel the account. We want our account closed and no cancellation fee. No one will answer emails.

  Business Response

  Date: 10/01/2025

  Apologize for the delayed response currently working through a backlog. Based on the complaint we see that the issue has been resolved. We see that the account has been cancelled and currently reflects as ex-customer.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express our dissatisfaction with the services provided by Verizon Connect. For over a year, we have conflicted with Verizon Connect regarding charges for services they did not administer. We have and continue to demand documentation stating that our company does not owe any money to Verizon Connect as they have not had our actual account in service for years and continued to charge us after we canceled this service in writing. When Verizon Connect required upgraded equipment because of the shutdown of the 3G network, we took the steps necessary to obtain the new equipment. However, the new equipment was never installed by Verizon Connect as required and has been sitting in the boxes since the ship date of December 13, 2021, and was never installed. We communicated to Verizon Connect via their *********************** that we requested the cancelation of the contract due to the above-mentioned issues. We had multiple emails and conversations where we would be redirected to Verizon Connect customer service when they continued to charge us for the service they were not providing. Our most recent attempt to resolve this issue was made with our Verizon Business representative ************** from Nov. 2023 - Jan 21, 2024. We requested ************** introduce us to someone from Verizon Connect for resolution purposes. It is important to note that our original agreement was with Fleetmatics, not Verizon Connect. It does not escape notice that Verizon Connect failed to support its customers during and after the transition from Fleetmatics and during the upgrade to the 4G system while continuing to charge for the service they were not providing. This issue shows a larger problem within the company, evidenced by the high employee turnover and successful lawsuits against Verizon Connect, including a case on June 14, 2023, where the company was mandated by the court to pay $1.6 million to employees for denied overtime, meals, rest breaks, and expense reimbursements.