Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is illegally charging for service that does not exist. After many conversations with other transportation companies having the same issue this company seems to be doing the same thing to them. I've cancelled service and they sent me to collections for service after the cancellation that I no longer had. FRAUD!I would like my bill to be adjusted and to reflect a 0 balance. I've asked several times to come and get your tracking devices. please come pick them up.

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. After reviewing your account, we confirmed that the your account has been closed and balance is cleared. A credit balance remains on your account. To request a refund, please contact our ****************************** at ************.

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this product for my business to protect my parts trailer and was told by the rep after i told him what i was looking for and he assured me that this was the device i needed. after using it for a few months and we had an incident I realized it was not working like it was told to me from the rep. ** that point I tried to get InTouch with their tech support and that was when I found out that this device was not going to work like I was told it would. For the past 6 months I've been trying to get it canceled. Now Verizon is telling me that. I would need to pay a cancelation fee of $1500 dollars. I can't see paying this fee since the they sold me equipment that does not work like they sold it to me. Furthermore, I was told by the rep that there was no contract this was a month-to-month device. Now ********************** has told me that I signed a contract for three years. I just don't have any knowledge of this contract. If had known this, I would have not done it not knowing if the device worked.

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. After reviewing your account, we confirmed that the your account has been closed and balance is cleared.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer with ******************************************* since 2016. We use their devices on our company fleet and equipment. We have not had any issues with them until the MANDATORY migration in 2021. Since then the devices stopped reporting on a portion of our vehicles, another few were reporting in the wrong areas, leaving only 2 working devices. We were advised that by "upgrading" our equipment to be compatible with the new 4/5G network that the problems would be resolved. We waited 4 months for this company to get someone out to replace the units on our vehicles and equipment, at which point we were advised that we were mailed the wrong wiring harnesses for half our equipment so only 8 out of 15 devices could be installed.I reached out to the company again and was advised that we would receive the correct parts and once we receive them we can send back the wrong ones. The parts never came.At this point we were over 6 months into this back and forth with them with no resolve, so we decided to cancel the contract and just pay it off. We were told someone would be sent out to collect the devices and the contract would be cancelled, none of which happened. All of this took place while they were still charging us the same monthly fee as though everything was in working order. Here we are a year and a half and dozens of phone calls and emails later, and they are trying to hold us responsible for paying all the monthly back pay payments that the devices and services were not working or being used. I am still waiting for a call from the "higher **** to get this resolved. Nobody seems to know the right person to talk to. The people I have spoke to have no clue what to do to fix or resolve the problem and the people that can help me choose not to return my calls or emails. My next step will be legal action, but I am hoping that this can be resolved before I have no choice but to go that route. A year and a half later.....come on.

  Business Response

  Date: 02/26/2025

  After reviewing the account, we found it was credited and adjusted to reflect a previously offered discounted buyout. The account is now closed with a valid outstanding balance. Payment of this amount will fully resolve and close the customers account.

  
  

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 4/7/21 we tried to cancel our vehicle tracking subscription since it never worked within the vehicle anyways, but was told that if we cancel the subscription, it would cancel the whole contract and the term would be up for the contract on November 11, 2022, and we could cancel then. Otherwise, we would be charged a bio fee which would be around $420. We decided to wait until our contract was about to term before making another request. On November 2, 2022, I emailed and called Verizon Connect requesting to cancel our Vehicle Tracking Subscription. I was told someone would get back to me within 48 hours and no one ever did. I finally spoke to a *************************** a few days later and she stated the request to not renew our contract was in fact submitted and she was even requesting a credit for us since the subscription never worked within the vehicle anyway. On December 2, 2022, we received notice that Verizon Connect was scheduled to charge our company credit card on December 16, 2022, for the monthly subscription payment. I emailed *************************** that this subscription was cancelled and we are still being charged. I never heard back from her. On December 6, 2022, I attempted to contact Verizon Connect via phone (assigned Case numbers ******** & *********) and was jumbled around from person to person, department to department and the end result was left on hold for over an hour, so I finally hung up. On December 9, 2022, *************************** finally reached out to discuss this matter and requested I send all emails to her that I sent to *************************** for review, which I did. She stated she would get back to me later in the day or Monday (December 12). I never heard from her. On December 13, 2022, I followed up with an email to *************************** asking for a response and status on our case. She responded that our request we submitted on November 2, 2022, did not meet the 60-day deadline in order to stop the contract from being automatically renewed and in order to proceed with cancellation, she had requested an Early Termination fee from us in the amount of $44 other than $769.58. We told her fine, we will pay the $44. We believe we wasted enough time on this. On December 16, 2022, our credit card was charged another $23.54. On December 19 and 20, 2022 I emailed *************************** that our credit card was charged again and to contact us. We have not received a response as of today (December 21, 2022).

  Business Response

  Date: 02/21/2023

  Please see attachment

  Business Response

  Date: 02/26/2025

  After reviewing the account, we found it was credited and adjusted to reflect a previously offered discounted buyout. The account is now closed with a valid outstanding balance. Payment of this amount will fully resolve and close the customers account.

  
  

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for the service and they never finished our installation. We tried to cancel immediately but they said that since we signed the contract that we had to do our 3 years or pay the full amount. We have never used the service once. WE waited for our three years to be able to cancel sending multiple requests to cancel. We are now past our three year and are being told that we have to pay an additional $8600 to cancel our service because they extended our service another 3 years. We have sent them our confirmation emails that show that we tried to cancel and they are saying that they don't have them in their system. We are now involving *********** and the ** attorney General as this is not a business that anyone should have to deal with. And after looking at all the bbb reviews I can't believe this business is even able to operate under verizon as a whole. Because they back this company we are going out to cancel our verizon services today and going over to ****

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that this has been addressed. Case ******** reflects a business fallout and credit BA#************** was submitted to waive fees associated with the account. Account currently reflects as Ex-customer and clear of any balance with nothing gone to collections. Thank for the opportunity and we apologize for the experience you had.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect has poor customer service. We have reached out numerous times via email and telephone. Tickets would be created by Verizon regarding the issue, but were never followed up on. We ordered *** devices and ******s for our fleet. During our trial period, we decided the cameras were not a good fit. We contacted our account manager at the time. She stated there would be no fee to cancel the cameras. We had the cameras de-installed. Verizon Connect claimed they sent us shipping labels to return the cameras to them. We did not receive them. For several months, we reached out to them repeatedly to get the equipment returned to them. We never receoved the shipping labels. They continued billing us for the cameras even tho they were de-installed. We instructed Verizon that if they did not provide the shipping labels, they would forfeit the equipment. They continually iognored our emails. When we called them, they would take messages and never get back to us. We notified Verizon Connect that if they continued to ignore us, or fail to assist us, we would have to terminate the *** units as well. Again they refused to assist us. We cancelled the *** units and returned them to Verizon. They continued to bill us for the *** units. Now they are attemtping to charge us almost $30k for termination fees, buyout fees, and months of non-payment for *** and ****** services (even though equipment was de-installed, and *** units were returned to them). They are very unprofessional. They are unwilling to assist us. They ignore us or give us the run-around. They do not resolve any of the tickets we opened with their support team. They refuse to credit our account accordingly. I have provided them with a full breakdown of what we owe, which totals $3,569.36. I have requested a billing adjument numerous times in order to make payment and close out the account.

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that this has been addressed. We have submitted an additional $450 credit #************** on top of what was already submitted of $14,680.15 back on 12/21/2022. The account currently reflects as Ex-customer. Thank for the opportunity and we apologize for the experience you had.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached my previous complaint filed against Verizon Connect on 7/29/22. They contacted me after filing the complaint and I was finally able to get the long overdue credit approved however we received another bill from collections on 2/8/23 for the same amount as before (both are attached and both were disputed). I received a credit memo from Verizon Connect on 8/17/22 but have not received an invoice or notification stating any balance owed until the collections notice again last week. It is clear that they did nothing with the credit. I called Verizon Connect the day we received the most recent collections bill. I spoke to the sales department, accounts receivable, micro success management, and small business but no one could help me. ***************************** sent the following on 2/9/23: "I will consult my supervisors about this issue on the credit that was approved and get back to you as soon a I know something." As of 2/15/23 there is no update (communications with **************** are attached). I have no idea who to contact and I cannot continue to spend hours on the phone trying to resolve this. Please help!

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Verizon connect for a long time but with no service. They finally sent cameras but we asked to cancel before the cameras were sent to us. We talked to a **** and he said he would send *** to come collect the cameras. but they never did pick up cameras. They we're also to install but never sent a technician to do that as well. They continue to bill me for service I do not have. I have been trying to cancel services with them over year now. Verizon Connect will not allow me to cancel services. On 2/7/23 they finally said it would be finalized but now asking me to pay $7200 for early termination fee. I do not agree. They won't even provide me with a contract showing that I signed a contract.

  Business Response

  Date: 09/05/2025

  Thank you for bringing this to our attention and the delay in response. We're currently working through a backlog of complaints. Based on the research we've done we can confirm that the account is cancelled.

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked with verizon connect to use a reveal product to track company vehicles. Before I could get them the vehicle details for them to send the product for install, I had some significant changes with vehicles and team members. So I told them it no longer made sense for me to use their product and to cancel. So I never received the product or had it installed or used the service. A few months later I noticed an email from them saying they had charged my card. After looking into it I found they had charged me three times. I have since called multiple times and talked to multiple people trying to cancel or close any information to do with our company and get a refund. I was successful in getting them to remove the card info so that i was not charged anymore. I have two emails from reps with their company saying they closed my account and canceled auto pay. I have recently received emails saying that I owe them payment for months after receiving emails saying my account was closed. Even though i have emails showing i cancelled the account.

  Business Response

  Date: 09/05/2025

  Thank you for bringing this to our attention and the delay in response. We're currently working through a backlog of complaints. Based on the research we've done we can confirm that the account is cancelled and closed. 

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Verizon Connect for vehicle tracking in spring of 2020 under a trial period per the sales agreement. The service did not work as described and I reached out to Verizon Connect within a couple of weeks of use and attempted to end my trial period. Verizon denied it being a trial period as it was described to me on a recorded line (they can not/will not provide the recording per policy) they also will not provide the contract, and the DocuSign they provided did not work. I have over 50 emails where I tried to handle this issue. They continued to bill me for a 39 month period, then had the audacity to turn the amount they claim due to a collections agency. If you ever considered using Verizon connect/Fleet don't do it. Check out home many class action suits are out there with Verizon as a defendant. The last email I have from them were they stated they would review everything has now gone unanswered for over a year. The phone number they provided is now disconnected.

  Business Response

  Date: 09/05/2025

  Thank you for bringing this to our attention and the delay in response. We're currently working through a backlog of complaints. Based on the research we've done we can confirm that the account is cancelled, we've submitted a credit BA#************** and pulled it from the 3rd party collections company.

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******