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Business Profile

Furniture Stores

BisonOffice.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Carol C

    Date: 01/03/2024

    These guys are thieves and liars. Sold me a sofa, which is smaller than advertised and arrived damaged. They will not pay return shipping. They want to ship me another one because the first one was damaged. Why would I want a second too-small sofa? And if they can ship a second one, why would they not have the damaged one shipped back to their warehouse? Makes absolutely no sense. DO NOT DO BUSINESS WITH THEM.

  • Jaylee C

    Date: 12/19/2023

    We purchased a table top from them. It was our intention to purchase the whole table. On their website it states it was a table top (fine) but in their description it says nothing about being only. Table top and does not include the legs. Better yet on their website they dont even sell the legs. We called multiple times for assistance only to be hung up on, unacceptable. So we ask to return which we have to pay to ship it. And it cost almost half the price of the actual item. Then they want to charge a 15% restock fee. This company is literally scamming people out of their money knowingly. They are a trash company. They offer no assistance or guidance

  • Ellen K

    Date: 10/13/2023

    I contacted BisonOffice customer service and went back and forth dozens of times. I was told the piece needed to be 100% intact for return so I assembled it. Then I was told I needed to disassemble it and put it back in the original boxes (which were removed by the delivery company). Then, I was told the original boxes were not needed, but despite my asking for a refund, they declined and offered me between $300-500 to keep the piece. I refused. They provided a return authorization number so I could ship the piece back for a full refund but did not do anything to arrange for shipping. They provided websites for shipping companies that do not work with Individuals and cost more to ship than the piece cost to purchase. And they expected that the return cost of shipping should be my responsibility. I asked to speak to a manager and explained the situation. That manager said they couldnt take the piece back, which was a total change in direction. When I asked for a physical mailing address and managers name to file a written complaint, they refused to provide it, saying they werent authorized to do so. I just want to return this junky piece of furniture for my money back. It is not what they represented and also arrived damaged, so its completely unacceptable that they will not arrange to pick it up and refund the purchase cost.

  • Flavia Z

    Date: 09/12/2023

    Scammers!!! Buyer beware!!!!!! They are crooks and will send you broken items and refuse returns.

  • Caleb M

    Date: 08/29/2023

    SCAM SCAM SCAM They will purposely send you the wrong thing hoping you will keep it damaged and wrong. Dont use the, at all. Look at all the people that are having scams. Can you say Class Action Lawsuit?

  • Thomas W

    Date: 07/25/2023

    I purchased a large floating mantel shelf from this seller in Amazon, which arrived damage... After providing the customary imagery of the damaged item and packaging, the seller demanded unusual and exhaustive amounts of additional imagery, clearly in an effort to discourage the return... I asked Amazon to step in, and they issued me a return label and immediate refund... This is the type of absuive seller that makes online marketplaces a hostile environment for consumers... Worst seller on earth...

BisonOffice.com is NOT a BBB Accredited Business.

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