Reviews

Review Details

• Review fromPatricia W

  Date: 03/29/2025

  1 star
  Chair arrived damaged. Returned according to ******* rules but Bison refuses to issue refund. $500 down the drain.

• Review fromRob H

  Date: 02/07/2025

  1 star
  ******* company selling garbage products. You think you're shopping with ******* and they hide behind third party irreputable people like them.  

• Review fromBrian L

  Date: 01/28/2025

  1 star
  Buyer be ****!!!Ordered 2 individual chairs from ***** via ******. Got 2 tracking numbers via ******, the next day a single package showed up with a 3rd tracking number. Inside were both chairs, placed on top of each other. The box they were in was not original, nor was there much padding or packaging inside the box. Leaving about 10 inches of play at the top of the box and about 4 inches on the side of the box for the chairs to bounce around inside the box during transport. Needless to say, I ordered new chairs and received damaged. Now ***** refuses to refund, unless I pay for return shipping. This is their scam, read on Amazon or here, and it looks like lots of people get a damaged assembled piece, and then Bison will only take the return of it if the customer pays to return it. Otherwise they offer you a partial refund/discount or offer to send you replacement pieces. 

• Review fromBetsy F

  Date: 11/20/2024

  1 star
  The company sells their product through ******* a very heavy table was delivered in error and I wanted to return the other table I am disabled but two men could not move this heavy table ******* had agreed that I could return the table in November when I returned from **** to *******. I had surgery back in **** and was near death but the table was delivered in ******* in my absence well five days back and forth when ******* asked them to pick up the tables and they denied it Past the thirty days. Do NOT buy anything from this company. They r not honorable!!!!!

• Review fromDon M

  Date: 11/13/2024

  1 star
  BisonOffice LLC's white glove delivery is a scam. I paid significantly more for "white glove" delivery by BisonOffice which also goes to market as Bison Commerce. This was a huge mistake. They offered a 3 hour window YET ARRIVED 8 HOURS LATER. When I contacted Bison Commerce about the extreme delay in delivery they told me they would take care of it - and then later they refused. They refused to make any restitution for wasting an entire day of mine. Summary - BisonOffice charges extra for delivery and then wastes an entire day and their customer support doesn't care. Never buy anything from them.

• Review fromBrandon M

  Date: 10/07/2024

  1 star
  This is the worst company to buy product. This is the worst company to purchase furniture from. They sell damaged pieces as if they were new, and when your order arrives damaged, they expect you to cover the return shipping costs. What's worse, they seem confident you won't return it and try to offer a small credit, like $100, to convince you to keep the faulty item. This tactic is often used because shipping costs are so high that they hope you'll settle for a partial refund instead of going through the hassle of returning the item. Avoid buying from this company they're just waiting for their next unsuspecting customer, and it could be you.    

• Review fromTee D

  Date: 10/02/2024

  1 star
  Absolutely horrible seller! They expected us to send back a table weighing almost one hundred pounds at our expense to obtain a refund. Endless loops of emails leading nowhere. According to ******, they are being helpful. Yeah right. I'm our over two hundred bucks but I can rest assure you I will never but from this shady $$$ company ever again!!!!! 

• Review fromFarhad D

  Date: 07/01/2024

  1 star
  I placed an order via Amazon platform and the next day I requested to cancel the order. They had not initiated anything on the order and had not shipped it nor preceded it, and they responded to my cancellation that they will work on the cancelation, fast forward 3 days later, they proceeded to ship the item even though there is clear evidence and communication from them and my self with clear communication of cancellation. I find the dishonest and as a consumer I feel I have no protection against companies like this. Because they will choose to do whatever they want and I am left helpless quite frankly.  

• Review fromLarry V

  Date: 03/28/2024

  1 star
  Purchased an East West ************* set from this company. Table arrived damaged. After multiple attempts at contacting them, they did not offer to replace the damaged table, rather they offered a pitiful $70 discount. I refused and requested a replacement tabletop due to the safety concerns of having small grandchildren around a cracked wooden table. This pathetic company countered with a $100 credit which *****, no last name of course, allegedly applied to my account on 21 March. Have yet to see a dime and they will not make any effort in speaking with me over the phone. This is one of the worst companies I've ever dealt with in 47 adult years of my life. Absolutely "zero" customer service and no concern for the safety and well-being of consumers purchasing their defective products. I honestly cannot figure out how this company remains in business. My recommendation to all furniture manufacturers using BisonOffice, LLC as a 3rd party seller and deliver.....Stop; Stop Now! Collaborate amongst manufacturers and do whatever it takes to put this company under. They are "Simply Unacceptable" in every facet of their business!!     

• Review fromChelsea W

  Date: 02/15/2024

  1 star
  I ordered a Bar from them and it was defective. I was unable to send it back to them because I had to pay $150 to send it back to them. I ended up keeping the defective bar because I couldn't afford to send it back; however since it was defective it split and I reached back out to them and they offered to send replacement pieces. When i told them what pieces I needed they said they checked the warehouse and did not have the pieces i needed. Im out $283.66 no bar and no refund. I would NEVER order from them again. I hope other people read these reviews before purchasing from them. Its a waste of your hard earned money!