Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 6 chairs and 1 bench from Bisonoffice.com for $564.96 on May 30th. Most of the items I received were damaged, legs different lengths, broken pieces, and had to be replaced. I received several replacements that were also damaged but fianlly got a set that visually apprared ok. However I sent them a message 2 months later because a replacement was now broken from inside the chair (nothing we could have done to damage the inside where the leg screws in) and they said it's past 30 days we won't help you. I have now another chair with the same issue. Its been 2 months and the chairs are breaking one by one from the same spot, inside where the legs s**** in. We don't have any major wear and tear but simply sit down to eat. They won't do anything to reconcile even though this is clearly a manufacture problem, only giving *************************************************************************************************

  Business Response

  Date: 10/20/2022

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for all the inconveniences caused.
  
  Please be kindly advised that according to our return policy, customers have 7 days to report an issue with the merchandise received.
  
  Please kindly see a picture of our return policy attached.
  
  In this situation, a full unit replacement for the defective chairs was shipped out and delivered on 07/22/2022 under the following tracking number:
  
  567346913693 (FedEx)
  
  The first email, which informed about the issue, was sent to us on 9/22/2022.
  
  Please kindly see a picture, which proves that, attached.
  
  Please be kindly advised that the issue was reported way outside of our return window.
  
  However, upon taking all the facts and circumstances into consideration, we are willing to make an exception and proceed with the desired settlement.
  
  We are giving an opportunity to return the merchandise received for a refund.
  
  Please kindly use the following return instructions provided below:
  
  RMA 2449762
  3201 **********.
  *****, ** 68144
  
  The refund will be issued once the merchandise reaches our return facility. 
  
  Please kindly get back to us with the tracking number once the merchandise is shipped back to us. 
  
  Thank you!
  
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 10/23/2022

   
  Complaint: 18233393
  
  I am rejecting this response because: it will cost me more in shipping and packaging to ship by 6 chairs than it will be to do nothing. That is not a good option for me. I would be ok if you shipped me 2 new chairs so I could at least have a full working set that I ordered or a refund for the 2 that are broken now. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/28/2022

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for the troubles caused. 
  
  Please be kindly advised that after further review it has been decided to make an exception and ship out an entire set of chairs.
  
  The replacement has been shipped out successfully under the following tracking number:
  
  567346920629 (FedEx)
  
  Please kindly see the link to the tracking number below:
  
  https://www.fedex.com/fedextrack/?trknbr=567346920629&trkqual=12024~567346920629~FDEG
  
  The replacement is scheduled to be delivered on 11/2/2022
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager
  
  

  Customer Answer

  Date: 11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************