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Business Profile

Heating System Repair

A1 Affordable Appliance Repair

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for A1 Affordable Appliance Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was on 6/27/25. They came out to fix my refrigerator. The tech was here less than 5 min. He opened the refrigerator and freezer and walked behind the refrigerator for less than 30 seconds. He took apart nothing. We showed the receipt to another repairman, and he said you can't diagnose those problems without taking things apart. He said we had been scammed, pure and simple.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called about a side by side fringe not completely freezing. The tech **** came out 3/25/25, replaced a part and said to let him know if it didn't work he would order manufacturer part. I called 3/27/25 and informed the office that it was not working and even the fridge side had stopped working ( fridge worked before the part was changed. **** came back out 4/1/25 with what was supposed to be a manufacturer part. I gave it 48 here and it was not any better. During this time I had to throw out Over ****** dollars worth of food.I was charged ****** for a thermostat!

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ********* Ayguasbiba

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/28/2024 A1 Affordable Appliance Repair cant to my home to troubleshoot a broken washer. We were told the motor needed to be replaced and paid $295 as a down payment. The technician said he would not be ordering the parts until Monday. 2 hours later we called to tell the technician that a new machine is cheaper to buy (which he lied to us about) and told him we will not be moving forward with this repair and want to be refunded of our down payment. $99 was the fee we were quoted for the technician to come out if we did not hire them. We have not been refunded and the company blocked my phone number when I tried to call them. The company that sent A1 to us (BRT appliance repair) also keeps changing their story and denies being the same business we contacted earlier. A1 has over 50 negative reviews on Yelp indicating the same predatory and discriminatory business practices, particularly against elders like my wife and I. We expect a refund given that the part was not ordered and the company was not hired.

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband threw a load of clothes into our washing machine and it started smoking. He called a company to come look at it and A-1 showed up. So he assumed the number he called works with multiple companies. They told him it was 2 parts that would cost $396. He was also told its much better to work on these older machines because the new ones dont last. He gave them half down to order the parts. 2 weeks later I had to call them to see if the parts had come in. The lady in the office tells me they just came in that weekend. So we scheduled a day for repair. He shows up and works on it for maybe ***** minutes and tells me its fixed. I paid other half. Went to do a load of laundry and it wouldnt spin. Called him back. He then tells me its another part. I said to order it since I was already $400 in. Had to call a week later for them to tell me part wasnt available anymore. They promised to refund us all but service call. 3 weeks later no refund even though she is telling me refund dropped in my account last week. I called my bank. No pending or rejected deposits. I have called many times and she just tells me what I want to hear. We are not getting any money back and had to go buy a new washer.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18891010

      I am rejecting this response because:
      I was told the technician needed to approve the refund and she will call back after talking to him. I will not approve this response until the refund is in my hand. I am getting the run around!
      Sincerely,

      **** *****y didn't work and he took them with him. This has been a very frustrating experience and we would like a refund. We will be filing a complain with the Attorney General also.

      Business Response

      Date: 01/28/2023

      I have reached out to the customer, refund will be issued.

       

      A1 Affordable

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18649208

      I am rejecting this response because I have received zero communication since my last call on 12/28/22. On top of that, both parts that were ordered (the user interface and the main control board) were unnecessarily ordered as the issue was troubleshooted and fixed by another company on 12/30/22. The issue (as I originally stated to the technician, *****, had something to do with the drain pump. The new company replaced the drain pump on 12/30 (same day they came out as it's a fairly standard part) and my washing machine is now working. I am still requesting a full refund of $350. 

      Sincerely,

      *******************

      Business Response

      Date: 01/05/2023

      I have spoken to the customer regarding the delay in shipment and have offered a refund if the parts continue to be delayed.

       

      A1 Affordable

      Business Response

      Date: 01/18/2023

      Good morning,

       

      I have refunded the customer via his credit card.

      CONFIRMATION # *****D.

      If you have any questions regrading the refund, please reach out.

      Thank you.

      A1 Affordable

      Customer Answer

      Date: 01/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The technician ***** was very helpful and understanding.

      Sincerely,

      *************************
      ed Friday, no answer. Saturday the secretary finally answered the phone and said there must have been a glitch in the system. I told her I needed a refund. She told me the issue had to be investigated. How long should my family go without a refrigerator while playing phone tag with this company? Now it is Wednesday December 7th, and I still haven't heard anything. I WANT A FULL REFUND! In-person, not in the mail! I do not trust this company!

      Business Response

      Date: 12/16/2022

      Good morning,

      I have spoken to the customer regarding this matter and issue has been resolved.

      Thanks,

      A1 Affordable

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************eceived any refund and the business will not pick up our phone calls. They are completely ignoring us and we are just trying to get 50% of our payment back.

      Business Response

      Date: 09/19/2022

      Good evening,

      *************** to your email regarding the 50% refund, yes you are correct I agreed to the refund of $212.50.  I apologize for not refunding you in a timely manner. I have just credited your account, please let me know if you do not receive the credit.

      Thanks,

      A1 Affordable

      REFERENCE NUMBER: 7601996982

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our dryer broke down. The appliance man said ithe thermostat needs to be replaced. He said the cost is $325. He then said it could be the control panel too which is another $250. I told him if he could not guarantee it is one or the other I dont want it and I will just buy a new dryer for $600. He said the dryer is displaying an error code E64 which proves it's the thermostat only. So we paid him. The part was replaced 2 days ago. He did not stick around to see if the dryer worked. After drying a load for 15 mins the dryer broke down again with a E64 error code displayed. We called them today talked with **** who said you need a control.panel. We were scammed! They knew exactly what they were doing to us. Who would pay $600 in repairs on their old dryer when they could buy a new one for the same price?! We want our money back or the dryer repaired for no more extra cost. Or they can come get their thermostat. **** said per the tech this was already told to us and to let them know if we want the control panel. No other resolution was given to us. These people should not be in business.

      Business Response

      Date: 08/09/2022


      Good morning

      I received an email from the BBB of ******* and responding to your concerns, please read 

      The cost of the thermostat including labor and parts for the dryer is $325.00

      I did explain that it may possibly be the control panel if the thermostat did not resolve the issue which was explained to you and your wife on 6/16/2022


      The dryer displayed E64, yes you did pay for the thermostat and it was replaced 2 days ago from the time of the email you sent the complaint.

      After installing the thermostat, you had another appliance in your home that needed repair which was your refrigerator.  I did not leave immediately after the installation, with that being said, I should have suggested a load of laundry to be trialed at that time. 

      I told you at the time, if the E64 code continues on your dryer, you may need a control board which you agreed at that time.  

      Let me explain to you how complicated these dryers are:

      1. When a dryer has a damaged control board, it will give you false codes which can give you codes such as E64.  

      2. In order to figure out whether this is truly an E64 thermostat issue, the control board must be replaced.  

      3. You agreed if the E64 continued, you would replace the control board.
      When you spoke with ****, she explained that the control board would need to be replaced.

      4. Yes, I agree that $325.00 for the thermostat and then $250.00 for the control board is pricey for a dryer repair.  

      **HOWEVER, IF YOU REPLACE THE CONTROL BOARD AND IT IS NOT THE E64 THERMOSTAT PROBLEM.  WE WILL REFUND THE WHOLE REPAIR INCLUDING THE THERMOSTAT AND CONTROL BOARD.


      We are here to help you resolve this issue and please do not say we are scamming you.  I have reached out to you and left you a message on 8/8/2022.  Please call us, we would like to resolve this issue. You have 90 days warranty with us.

      You agreed to all of the above when the technician was at your home (1st visit): Possible malfunction of thermostat (E64) or control board.  The control board is additionally more than the thermostat, that is why I recommended we try the E64 thermostat repair.  

      Again, we would like to help you with the dryer because you did purchase the thermostat. Your washer and dryer is a combo unit (stackable) which means you would have to purchase another unit to be able to stack them. 

      We will reach out to you again this morning.


      Thank you,
      A1 Affordable.

    A1 Affordable Appliance Repair is NOT a BBB Accredited Business.

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