Business ProfileforMultack Eye Care

On August 15, 2023 at 9:45am we arrived for my grandmothers scheduled appointment which was confirmed the day before for 10:10am. My mom checked her in and was told that our appointment was at 9:30am which we were confused because our card said 10:10am. She were told we were late and we had to reschedule. My grandmother who is a heart patient, disabled on a ****** and 85 years old began to cry in frustration and asked since we were there could be some accommodations. My mom was told No and after complaining the lady said cancel our appointment We dont want to be bothered l told the lady that she needed sensitivity training because she was extremely aggressive and rude. She jumped out her chair and was acting like she was going to jump across the counter. She said I dont need any training. My mom told her that she was a racist and she was talking condescending because l was *****. Her coworker had to hold her back and send her to the back of the office because she was basically threatening to jump on me. No apology was offered and l was told that if l didnt like the service to go somewhere else because we were no longer welcome there. As a result of the aggression, ************** police was call and a complaint was filed. Also, my mom contacted her PCP to be referred to another office. My grandmother has been a patient for at least 2 years and the same rude lady was disrespectful while making an appointment previously. The front desk staff and clinic staff and even ************* was rude when my mom asked about getting cataract surgery. At this point my grandmother is afraid that there will be retaliation if she agrees to the surgery. I dont recommend this office because they were mean to my grandmother and made her cry for no reason other than being mean.