Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to access and claim my *** account held by ********************** for over a year now, after my previous employer transferred my retirement funds to them as part of an automatic rollover.Since initiating this process, I have submitted multiple sets of requested documents, including personal identification, proof of address, and account verification materials. However, each time I comply, I am told that a different document is neededwith no clear explanation as to why the prior submissions were rejected or deemed *************** date, I have called Inspira more than 20 times to speak with representatives in hopes of resolving the issue. Despite my persistence, I continue to be given vague answers, new requirements, and no progress toward gaining access to my funds.This cycle has continued for over 12 months with no resolution, despite my full cooperation and repeated follow-ups. I now believe this process has become unreasonable and unnecessarily burdensome, and it feels like an intentional delay in granting me rightful access to my own retirement savings.I am requesting the BBBs help in resolving this matter. Specifically, I want:A clear and final list of all required documents needed to verify and claim my account.A firm deadline for Inspira to process and release my account for access or transfer.Written confirmation of my account status and how to proceed with a rollover or distribution.I am extremely frustrated by the lack of transparency, excessive delays, poor communication, and the emotional toll of being denied access to my retirement funds.Thank you for your assistance in helping to resolve this matter promptly.

  

  Business Response

  Date: 07/24/2025

  Hi *******,
  

  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns are around trying to claim and access your account.
  

  We are sorry your experience was not satisfactory and thank you for bringing your concerns to our attention. We understand how important it is to have access to your account.
  

  Your account has been reviewed, and it is now claimed as of 07/23/25. We will be in touch with you to ensure that you can access your account online. As we continue to look for ways to improve our service levels your feedback is valuable.?? 
  

  If you have any further questions or concerns about your account, please do not hesitate to bring them to our attention.
  
  
  Sincerely, 
  
  Inspira Financial  
  

  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Inspira Financial regarding their mishandling of my 401(k) rollover, which has caused unnecessary delays, frustration, and a potential financial impact.I left my position at JetBlue in September 2024 and initiated a 401(k) rollover through Inspira, who serves as the plan administrator. Inspira mailed a check to my home; however, the check had the wrong payee name, which made it uncashable by my new 401(k) provider. Following Inspiras instructions, I returned the incorrect check and requested a direct transfer to my new 401(k) accounta method their own website indicates they support.Despite following all directions and submitting all required documents, I was told by an Inspira agent that they will not perform a direct transfer and instead will issue another physical check. This contradicts what is stated on their platform and creates further risk and delay.Due to the lack of transparency, poor service, and unnecessary complications, I attempted to escalate the issue directly to Inspiras CEO. I have received no response.I am requesting the following: Immediate execution of a direct rollover into my designated 401(k) account, in accordance with industry standards and their own stated capabilities. I would like this resolved within 14 days and a phone call from someone that is able to resolve this. Thank you for your assistance in helping hold this company accountable.Sincerely, ********* ***** ********** ***** Inspira Account Number: *********

  

  Business Response

  Date: 07/23/2025

  Hi Guilherme,
  

  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns are around a direct rollover to your 401(K).
  

  We are sorry your experience was not satisfactory and thank you for bringing your concerns to our attention. We understand how important it is to have processes correctly communicated to you.
  

  Your account has been reviewed, and your funds were sent directly to your new 401(K) provider. We will be in touch with you to ensure that everything is in order. As we continue to look for ways to improve our service levels your feedback is valuable.?? 
  

  If you have any further questions or concerns about your account, please do not hesitate to bring them to our attention.
  
  
  Sincerely, 
  
  Inspira Financial  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23622088
  
  I hope this message finds you well.

  
  I am writing to follow up regarding the reissuance of my retirement rollover check to the Florida Retirement System (FRS). While I appreciate your efforts in addressing the previous issue, I would like to clarify that I am still awaiting confirmation from FRS that the check has been received and properly processed.

  
  For that reason, I must respectfully note that my concern remains unresolved at this time. I will consider the matter closed once I receive official confirmation from FRS.

  
  Thank you again for your attention to this matter. Please keep me informed of any updates.

  
  Kind regards,

  
  ********* *****
  
  

  

  Business Response

  Date: 07/29/2025

  Hi Guilherme, 
  
  Thank you for providing further details of your concerns and giving us an opportunity to confirm that your new plan receives the check we mailed to them.
  
  The specialist who reached out to you previously will do so again to provide an update on the matter.  
  
  Thank you again for allowing us to assist you, and please do not hesitate to bring any other concerns you may have to our attention. 
  
  We are always here and happy to help. 
  
  Sincerely, 
  
  Inspira Financial ? 
  

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inspira flagged a charge from ************** and requested additional information for the charge. I submitted documentation of a receipt that is itemized and has the prescription on it, which I do not think they recognize. They are now asking for further documentation with the physician's name and prescription on it. While this was not disclosed to me why it was declined, I received notice that I had to pay back the amount or risk having my card suspended.The complaint is that when charges are placed on my *** through ************** Inspira repeatedly asks for additional documentation and this is a system issue that needs to be resolved. Inspira and ****** need to work together to work out this issue so that subscribers to the service are not asked to repeatedly submit documentation to verify their charges from **************.When asked how to file a complaint about this, the Inspira representative (***** P) told me to look on the website. She could not direct me further. I reviewed the website and could not find a place to file a complaint. Called back and was instructed I had to write a letter or fax a complaint. Communicating with Inspira is my other complaint as they do not provide appropriate document outlining why claims are denied and they are asking for documentation that is unnecessary.

  

  Business Response

  Date: 07/16/2025

  Hi ********,
  
  Inspira is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns a card purchase that requires further documentation. Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you.
  
  We understand how frustrating it can be when having to obtain and send additional documents after the initial submission, and that is certainly not the type of experience we want our accountholders to have. 
  
  Though these are your funds to use for health expenses, and the card may have been used for an eligible service, it is our responsibility to ensure we all remain in compliance with *** regulations and your employers program guidelines. Failure to adhere to these guidelines could potentially place you, Inspira, and the plan sponsor at risk of facing tax liabilities. Therefore, it is imperative for us to verify every transaction or reimbursement is eligible. It isnt an indication that we are doubting the funds are being used correctly.
  
  This is usually completed electronically behind the scenes, but in instances in which it doesnt, we must take further action to confirm its eligibility. We do this by requesting for our members to submit an itemized receipt or Explanation of Benefits (EOB) from their insurance company to substantiate the card use. Whichever document an accountholder chooses, it must contain the 5 items listed below as it is this criteria that we use to verify whether a transaction is eligible.
  
  1.           Date of the service ******** the service was rendered and within the plan year
  2.           Cost of the service, including the portion insurance paid ******** there was a financial responsibility for amount in question
  3.           Type of service ******** the service or expense was eligible under IRS guidelines
  4.           Name of the provider ******** services were rendered by qualified healthcare provider
  5.           Name of the patient ******** the patient is the member or a qualified dependent
  
  Further information and reading on this can be found directly in IRS memorandum *********. - ******************************************
  
  Regarding the 03/07/2025 purchase for $183.96, we can confirm that you submitted an itemized receipt to substantiate it on 07/07/2025. This itemized receipt appeared to confirm the bits of information needed to validate its eligibility.
  
  However, a processing error on our end resulted in it being denied incorrectly on 07/14/2025. For this, we do sincerely apologize. We understand this impacted the availability of funds with your debit card and further contributed to your frustrations.
  
  We were able to go in and have this corrected, and are happy to confirm that your debit card is active and your account is in good standing.
  
  Again, were sorry for the inconveniences this ordeal has caused for you. It isnt our intention to overcomplicate the administration of your FSA funds, and we look forward to continue assisting you with any other concern you may have.
  
  Thank you for your time and efforts.
  
  Sincerely,
  Inspira Financial
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received something in the mail stating that I had retirement account funds transferred to Inspira. I have went through the process to start trying to obtain it and nothing on the website works. I'm having issues obtaining it just like the complaints here are saying. I have a lawyer looking into this to make sure I receive my funds. It shouldn't be this hard to get an account approved so that you can obtain YOUR money!!!

  

  Business Response

  Date: 07/14/2025

  Hi *******,
  

  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns are around accessing your account online and taking a distribution.
  

  We apologize for any inconvenience you have experienced, we understand how important it is to have access to your account.
  

  We are happy to help you with this process, a representative from our Executive Response Team will be reaching out to you for further assistance.
  

  Sincerely,
  
  Inspira Financial

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an *** account with ********************** have tried on multiple occasions to close this account,I have given them my name, ssn, address, pictures of my passport and they still refuse to close my account and distribute my money.

  

  Business Response

  Date: 07/11/2025

  Hi ******,

  
  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns are around accessing your account online and taking a distribution.

  
  We apologize that you had difficulty accessing your account.We understand how important it is to connect to your Individual Retirement Account ***** and are happy to help with the next steps.

  
  Your account will be reviewed to ensure everything is in order and a member of our Executive Escalations Team will reach out to you.

  
  Thank you,

  
  Inspira Financial

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** *** was rolled over into this account and Ive been trying to access the account for weeks but the system requires a text code or call but they have never texted or called and they have made it impossible to access my account and every month they have compounded fees that drain the account

  

  Business Response

  Date: 07/11/2025

  Hi *******,
  

  Inspira Financial is in receipt of the complaint you submitted to the Better Business Bureau. We apologize for any inconvenience with your account.
  

  We will research your concerns and someone from the Executive Response team will reach out to you.
  
  Thank you for taking the time to provide us with feedback.
  

  Sincerely,
  
  Inspira Financial 

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, my former employer, ********************, informed me that my 401K with the company has been rolled over from Fidelity to Inspira Financial. I called both Fidelity and Inspira Financial on May 6th, 2025. Fidelity informed me that my 401K balance has been transferred to Inspira. Inspira informed me that they do not show an account for me and are not sure when the money will arrive. They let me know that it could take up to 45 days for the account to be set up and they will send a welcome letter to me. On July 3, 2025, 60 days after my initial call with Inspira, I called them again for an update since I still have not received any letter from them. They informed me that there is still no account for me. They also offered no other solution for tracking the progress or locating the funds. I need a solution from them in finding where the transferred funds went and how I could get the funds back. Thank you for your help!

  

  Business Response

  Date: 07/11/2025

  Hi Jaide,
  
  Inspira Financial is in receipt of the complaint you submitted to the Better Business Bureau. We apologize for any inconvenience with your 401(k)-transfer experience.
  

  We are sorry your experience wasnt satisfactory and thank you for bringing your concerns to our attention. Given that the transfer was initiated by your former employer, someone from the Executive Response team will reach out to you to create a research case to find your account.
  

  If you have any further questions or concerns about your account,please do not hesitate to bring them to our attention.
  

  As we continue to look for ways to improve our service levels your feedback is valuable.? 
  
  
  Sincerely, 
  
  Inspira Financial 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon attempting to initiate a request related to my ************** Account (***), I was surprised to discover that I would be subject to a closing fee. This information was only disclosed when I logged in to the Inspira Financial website to make the request, and the system required me to accept the terms and conditions before ************* clarify my options, I contacted Inspira PRIOR to accepting the terms and conditions. The representative I spoke with informed me that the closing fee was non-negotiable, but offered a USD 25 credit towards my account as a gesture of goodwill. I accepted this offer, as it mitigated the impact of the fee and I intended to maintain my relationship with Inspira due to my active Flexible Spending Account (FSA). While I was still on the line with the representative, I proceeded to accept the terms and conditions because otherwise I couldnt even log-in to see either the *** or the *** accounts. I proceeded to close the *** account under the promise of said $25 credit. However, upon reviewing my final *** statement, I noticed that the USD 25 credit was not applied, and I was still charged the full amount. I contacted Inspira and they told me that the offer to credit my account would not be processed!I am concerned about the transparency and fairness of the fees associated with Inspiras services, particularly for customers like myself who are already incurring significant out-of-pocket medical expenses. I believe it is essential for companies to prioritize the well-being and financial stability of their customers, especially those with ongoing healthcare needs. I would like for Inspira to honor their promise and either credit my account with them or send me a check in the amount of $25 USD.

  

  Business Response

  Date: 07/17/2025

  Hi ******,
  

  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns regarding the Health Saving Account (HSA) closure fee.
  

  We reviewed the interactions you had with our call center earlier this year about this matter. We found during a call on 02/14/2025, one of our Support Specialists explained that we cannot waive the $25.00 closure fee. They explained an option to deplete the account balance before closing the account to avoid the fee.
  

  We received a completed closure form on 02/27/2025 which initiated the closure process. At this time, there was a remaining balance of $41.81, so the $25.00 closure fee was deducted, and the final disbursement payment of $16.81 was mailed on 03/21/2025.
  

  Were sorry if there was any confusion about the closure fee,but from the review of the account, we found you were aware the closure fee would be deducted from the remaining balance.
  

  Wed like to make sure youre aware of the termination letter we sent on 01/07/2025 which explains there are fees on the account that you are responsible for once you are no longer contributing to the *** through your employer.
  

  Thank you for the opportunity to provide you with this information. If you have any questions, were happy to help.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23566899
  
  I am rejecting this response because the customer service *** told me that I would not have to pay the $25.00. The next time I called about it suddenly I was misinformed about not having to pay the $25.00. Its unjust to have made me proceed with accepting the terms and conditions under the assumption that I would not have to pay the fee. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/24/2025

  Hi ******,
  

  Thank you for another opportunity to assist you. Were sorry the option to waive the fee was offered when this is not typical in the closure process. However, this information was corrected during a call on 02/14/2025 which occurred before you submitted the *** Closure Form.
  

  At this time, you were aware you could deplete the balance first to avoid the closure fee, and the fee would not be waived if there was a remaining balance.
  

  This fee is mentioned on the *** Closure Form as well. When you complete the form, you agree to understanding there is a closure fee deducted from the balance prior to disbursement.
  

  We understand this may not be the outcome you were hoping for, and again, we apologize for any confusion that may have occurred.
  

  Sincerely,
  Inspira Financial 

  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23566899
  
  I am rejecting this response because: nothing was corrected on my follow up call to Inspira. I feel tricked into accepting the terms and conditions. This is an unacceptable practice by any business. Please do right by me and either credit my existing account with ******************** or kindly mail me a check in the amount your company misled me into paying in the first place. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been trying to transfer his account balance to a different firm for over 2 months and they have been nothing but unhelpful. When we submitted the paperwork, the new firm told us that Inspira informed them that their processing time was up to 21 business days. So after waiting for a full month while they had the paperwork with them, we finally called and they told us they needed a second form that we would have to "****** to get" as it was against their policy to send the form to us. We sent that in. Then it took another 3 weeks to get the check sent out, only after we requested to speak to a supervisor because they wouldn't give us written confirmation that had been done, again stating that it was "against policy" to send written confirmations. Now its been another month since they "sent the check" and still no check. I requested to speak to someone in their complaint department and was told "we don't have a complaint department."

  

  Business Response

  Date: 07/10/2025

  Hi ******,
  

  Inspira Financial is in receipt of the complaint you submitted to the Better Business Bureau. We understand your complaint stems from your experience when contacting us regarding your husbands account. Thank you for bringing your concerns to our attention and giving us an opportunity to review and respond.
  

  Unfortunately, since youre not currently named as an authorized individual on your husbands account, we will have to speak directly to him. We understand how frustrating this may be; however,we do take our accountholders privacy seriously. A member of our Escalations Team will reach out to him directly to resolve the issue.
  
  Thank you for taking the time to provide us with feedback.
  

  
  Sincerely,
  
  Inspira Financial 

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ******* for over a decade and have been using my card with my chiropractor for over a decade as well . I have always submitted the invoice from the chiropractor and never had any issues with the transaction being sustained. It all started last year where I have submitted the invoice, and now inspira said they wanted a explanation of benefits from the insurance in which I had forwarded and they are still saying they cant clear the whole amount of payment because it shows different amounts from the chiropractor invoice which is because of items that are not covered by insurance and I have to pay an additional amount. I have claims from 04/2024 and forward . I have called the insurance and they cant figure out why inspira is giving me a hard time and I have called the chiropractor who spoke to the inspira *** to clarify their invoice and the *** still wants more information then what I have already provided. Its is a long wait to get thru to anyone and when we do they ask a million questions and sometimes dont understand my request. At this point Ive had it with hour long call and unable to resolve anything and get discounts call knowing I have a family and work to tend do and dont have an hour to spend on the phone. Please help I have never had these issues until recently and I dont know why inspira is making it more difficult I just need to get this chiropractor charges cleared so I can submit new claims to pay the balance I really do owe . I also need my card unblocked so I can continue to use it

  

  Business Response

  Date: 07/09/2025

  Hi ******,
  

  Inspira is in receipt of the complaint you submitted to the Better Business Bureau. We understand your complaint concerns your experience and difficulties you encountered substantiating debit card purchases under your Healthcare Flexible Spending Account (HCFSA).
  

  We appreciate you taking the time to provide us with your feedback, and we do apologize for the confusion this has caused on your behalf.
  

  A representative from our Executive Response team will be in contact with you and will continue to work with you personally moving forward regarding the matter.
  

  If you have any further questions or issues, please dont hesitate in bringing them to our attention.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23550518
  
  I am rejecting this response because: Someone did call me on 7/09 and I missed the call and left me a message and said they would call 7/10 , they have not called back I would prefer if they communicate by email through BBB as when I am work there are times that I am in a meeting and cant answer
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/16/2025

  Hi ******,
  

  Inspira is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns the outstanding card purchases from your Healthcare Flexible Spending Account (HCFSA).
  

  We appreciate you taking the time to provide us with your feedback, and we do apologize for the confusion this has caused on your behalf.
  

  A representative from our Executive Response team has been in contact with you and will continue to work with you personally moving forward regarding the matter through email.
  

  If you have any further questions or issues, please dont hesitate in bringing them to our attention.
  

  Sincerely,
  Inspira Financial