Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an account with Revolve Finance, serviced by Republic Bank of Chicago. On Fri. 3/25, I checked my account online and noticed 8 unathorized charges for ***** each, all to the same vendor. I contacted ************************ immediately. While I was on the phone, a 9th charge came through.The **************** rep and subsequent supervisors notified me that there was no way for cancel the charges, and that I have to wait until the charges "settle", ie, the vendor receives the funds. At that time, I can dispute the charges, a process that can take up to 90 days. Additionally, Revolve reported my card as "lost" and charged me an additional $10
Business response
03/28/2022
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly
to assist you.Initial Complaint
02/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My late mother *************************** passed away in 2016. She had a prepaid credit card/debit card with Republic Bank of Chicago. I received a letter in February 2022, indicating that she had monies in her account in the amount of $1,178.51USD. I have tried for more than one month to get ahold of Rep. **** to straighten this out, as I am the sole heir, and I have POA, and I have a copy of her will and durable POA, and her death certificate. I have emailed the company several times as I cannot get them on the phone, and they never answer me. This is unacceptable that they owe me money and they are not giving it back to me. The reference number on the letter is account id number ******.Business response
02/25/2022
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Initial Complaint
12/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is about their ****************** They solicited me so they offered me a $50 start up bonus, so I move my SSDI deposit from my bank to theirs. When my SSDI showed up they wouldn't let me have it. They played a little game with me called, lets make him send in all his personal information, not once but 11 times. Then after 2 weeks of going around and around sending in my information and then telling me after waiting another day ************* I dont see that you sent anything. 11 different times I did this and it was finally approved, Next they offer a $300 hook called overdraft. Ive been with them 3 months or longer and its never been activated, So, even tho they are nice I feel like because I am disabled they took advantage of me, also their phone system is badBusiness response
12/06/2021
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Initial Complaint
09/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In April 2021, I went to a check cashing place to cash a check. But, the lady states the only way she can cash my check is by giving me $1000 in cash and $2200 on a prepaid card. No exceptions. I agreed as long as it was similar to moneycard. I put up with the outrageous fees! But, I haven't touched the card since the beginning of August and I've got almost $100 in declined fee charges over n over! Thats not including the same fees for decline all the other months. My question is if its showing there was a balance on the card before it was swiped, then why would it decline or it says it declined it 3-4 times in a row then goes through? There is no sense in these fees! Swipe fee, decline fee, transaction fee, balance fee, credit fee, atm fee, live customer service fee, balance inquiry fee, statement fee, and i could keep going! Oh, and a fee for INACTIVITY? COME ON! I WANT ALL MY FEES TOTAL PUT BACK ON MY CARD ! IF NOT , THATS FINE BECAUSE IVE ALREADY GOT 3 ATTORNEYS WAITING FOR GOBusiness response
10/01/2021
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Initial Complaint
07/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
******** financial customer service is awful (PO Box 319 ***************), in my opinion they need to be retrained. My account was frozen/stopped with out even a phone (which would have taken about 60seconds) but revolve finance (your affilate) choose NOT to bother. Then they kept charging my card for DECLINED fees. Yet calling says I have funds & the text says I have funds. Then I'm hearing that my overdraft is now $260.00 from $300. Access to my money & all the funds that were stolen when my card was stopped. Revolve make this mistake not me.Business response
08/02/2021
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative willbe reaching out to you directly to assist you.Initial Complaint
07/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
They cancelled my card because my husband had his direct deposit into my account I gave them all the info showing we are married . Then I also helped my father in law Get his unemployment started I put it on my card till he got his own card I sent verification showing he have me permission and all our IDs. Everything they asked for I sentBusiness response
07/08/2021
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
4 complaints closed in the last 12 months.