Business ProfileforTwo Men & A Truck

On April 19th 2023 Two Men and a Truck arrived at ********************************************************************** to load truck of our remaining belongings. after truck was loaded I signed the inventory sheet. They stated it could take up to 2 weeks to arrive in ********* (where we relocated). They called and we agreed to delivery of May 2, 2023. They were supposed to call prior to arriving , but this never happened. The 2 men were unloading the items when they discovered 6 plastic totes were damaged. Upon further inspections we discovered that some of our photos and framed were damaged. We had them wrapped in bubble wrap and packing paper. Two Men and a Truck wrapped these items in a moving blanket and secured them with tape. There were 2 photo frames as well as ************* Black Hawks and ************* laser prints that were damaged.These items were wrapped in bubble wrap and packing paper and wrapped in a moving blanket by same company.We also had our paper shredder that was damaged. I called the company on 4 separate occasions with them telling me they would return my call within an hour, which never happened. I received an email from *************************, a claims specialist asking for photos of damaged items. I sent an email back to him with the photos. We unwrapped my husbands ****** seat that we had wrapped and said company wrapped in a moving blanket when we discovered damage to the seat. He then proceeded to quote the contract stating the company was not responsible for the damages. He is denying the claim because he states that the damages are not due to mishandling while in their direct care, but rather while in transit and they weren't properly packed when they were. When my items left my home, they were properly packed, I believe this company should be responsible for the damages as they were out of my hands and in their trusting hands! I know that they are responsible for the damages, but are not willing to correct this. I would appreciate your help in resolving this claim.