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Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two pairs of sneakers (one in error for $59 and $49 but the one pair did not fit correctly and seamed flimsy. Both need to be returned but contacting support is not providing on how these sneakers can be returned.

  • Initial Complaint

    Date:08/13/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a womens size 9W and received a child size 6. The shoes are not at all orthopedic shoes as claimed. Very cheaply made. When I asked to return them, I was given an address in ***** costing $61.50 to mail back.

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Orthofit company appears to be an **************** online. Nowhere on their web page do they disclose that returns must be sent to *****. Their shoes dont look like what is pictured on the website , and the fit is cheap and terrible. Dont buy anything from this company. They offer you a 10% discount to keep the defective products, because they know that the cost to ship them back to ***** is outrageous and likely exceeds the amount you paid for the inferior shoes. I believe this website should be shut down as they are obviously selling a really inferior cheap product with fake reviews and then sticking you with the product because they know you will not pay the cost to ship. They also claim a no hassle return policy. It took 4 days and 3 emails to get them to even tell me how to return. Their email also says that they refuse my return if the shoes appear to be worn. I believe this is a scam and they will never return anyones money. 

  • Initial Complaint

    Date:08/09/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to exchange or refund terrible produduct.

  • Initial Complaint

    Date:07/26/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought shoe that are not as discribed at all. Wrong size and cheap, super cheap materials. I think it is made from old used car tires because thats what the soles look like and smell like. They are shipped from ***** and will not answer emails when i tried to return product.

  • Initial Complaint

    Date:07/25/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one (1) pair of sandals from ortho fit. I received three (3) pair. I only opened one pair, and their pair hurt my feet. So I called to return the three. They did not want to know anything, and they told me to return them to not ********** where they were delivered from, but to ********************* told me the cost to return. The three pairs would be between $50 and $60. Because I could not afford that, I returned them to where they came from ***********I was informed after 30 emails that I would not get my refund back". I have been going back-and-forth with them for about 10 days before. I finally decided to simply return them to ***********The cost for the three pair was $120, the cost to mail to ********** was 11. This is a deceitful company, even on their website they have the American flag, as if I was dealing with an ****************** they were mailed from **********, so I also assumed I was dealing with an ***************** There are multiple complaints online about this company, most of them concern their return policy. They are very deceitful and scammers.. I am very upset. They will not return my $120. Can you please help me?

  • Initial Complaint

    Date:07/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising of sandals- had Vionic sandals pictures and was sent knock off cheap version. Sent back ( at my expense) through **** and has been stuck in customs in ***** for 2 months- **** cannot see further and I was directed back to company. Orthofit told me to have **** tell me what fees are owed and it is my responsibility. I have no recourse and am out the $32 it cost to ship 1st class.

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased sandals from Orthofit. Arrived over two weeks later, and discovered they are actually from *****. They are terribly quality plus they are WAY too wide. I paid ***** and went to their website to initiate a return. You have to email them, and await a response if thought you have only 30 days to return. I emailed them 3 days in a row, and finally received an offer to keep the sandals for another 3.50 discount. THEY are horrible quality and they do not fit. I requested an address only to find out its in *****. It would be expensive to return. PLUS, in the email they stated that if the sandals had been tried on, they may be considered unsanitary.

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 dresses from this company. The dresses were not as described on the company website - they were 100% polyester though described as $100 cotton. The website said the products were returnable but when I tried to return them I was refused and offered $15.00 compensation, which I did not accept.

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This order was placed by accident, I contacted them within hours. They said they would try to cancel then didnt respond until i sent them 3 more emails. The produvt still hasnt shipped and once I looked at the order they charged more than they were supposed to for the order to begin with. After a week of the item still not shipping I went to read reviews and this company is known for not sending the package, or sending somwthing other than what was ordered. They told me once I receive the package I **** contact them about a return, but its been over a week and the package shows it is not even ready for shipmanet. This company is horrible and does not conduct itself how a company should.

OrthoFit Store is NOT a BBB Accredited Business.

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