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Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 203 total complaints in the last 3 years.
  • 108 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 pairs of shoes for $134.00 in Jan. 2023. Wrong sizes sent, extremely poor quality with a very strong chemical smell. Contacted company 4 times about this. When they finally contacted me back with return information to ***** at my expense, although they falsely advertise refunds if you are not satisfied, it would be beyond the 30 day return timeframe. After sending them many pictures proving they made the mistake they offered a 30 percent partial refund. I accepted it to just be done with them. I was only given back a 21 percent refund. I believe I should have gotten a full refund since the shoes are not wearable. They falsely advertise arch support shoes. There is absolutely no arch support. The shoes feel like the soles are made of cardboard. Never saw such poor quality. They falsely advertise full refunds. The customer service is horrible! They lie to you about your refund. I want a full refund of $134.00. I will also be contacting the ************************* This company needs to be shut down in *******. They are a total scam.

OrthoFit Store is NOT a BBB Accredited Business.

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