Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orthotic shoes were purchased and paid for on Dec. 16 2023 Verified their return policy prior to purchase since shoes are very particular especially when looking to address special problems with feet. They advertise a NO HASSLE" return policy Order #ORTH33861 Tried the shoe/boot when received in mid-December 2023 and wasn't pleased with the said "Support" Requested instructions to have the product returned and the full $85 refund be applied to my credit card.They requested pictures of the boots be sent to them which I did - Boots are still in package they were sent to me. After trying to get an answer from them multiple times....they apologized and said their return warehouse was closed and they couldn't accept the product...they then offered me a 30% refund as an option. I refused and told them that the product isn't up to par as advertised and that I insist on a full refund. They denied my request. Bottom line is their NO HASSLE return policy is FALSE ADVERTISING.Emails came from ****************************************** Website =www.theorthofitstore.com

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for two orders from Orthofit. They did slowly send the orders. Neither pair of shoes fit. I requested refunds. Not refunding or 20% refund is not acceptable. These are responses that I got from Orthofit -THIS IS RELATED TO ORDER # ORTH46247 for $59.95 - "Hello, I hope this message finds you well. We wanted to inform you about an important update regarding our warehouse operations. / Currently, we are in the process of upgrading our warehouse facilities to better serve our valued customers like yourself. As a part of this transition, we regret to inform you that we are temporarily unable to accept returns at this time. We understand that returns are an essential aspect of your shopping experience, and we sincerely apologize for any inconvenience this may cause. To express our gratitude for your understanding during this period, we would like to offer you a 20% partial refund on your recent purchase. / If you have any concerns about the products you received or if you encounter any issues, please do not hesitate to contact our customer support team. / In the meantime, your patience and cooperation are highly appreciated. / Thank you for being a valued customer, and we look forward to serving you better with our improved warehouse facilities. / Thanks again! / Best regards, Orthofit *****************THIS IS REGARDING ********* for $65.97 - "Hello, / Thanks for reaching out and letting us know. We are sorry to hear that. / Unfortunately, the return policy of your order has expired so it won't be possible for us to assist you further in this matter. Hope you will understand. /Thank you!Best regards, / Orthofit *****************

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pair of shoes from ortho fit although they were my size 8 1/2 they were too small.I asked the company if I can get the next size up 9. They told me I had to pay to have the two pair of shoes returned which I did. It cost me $65 to return the two pair of shoes.They have not given me a refund nor have they given me an exchange!Its been over two months and at least 10 emails.I dont want them to scam other people as well. Altogether I ********** to $200 and I dont have that kind of money.

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of comfort sandals on 12/20/23. The website tricked me into buying another pair but you are not able to cancel an order when I tried. Received shoes weeks later. Shoes have a foul smell and are hard as a rock. Immediately requested a return. Was told they could not be returned because I tried on the shoes and are now considered used. I disputed never even out of package and they did not inspect shoes because they refuse to accept. Sent pictures proving never worn and still in package. They then say they are unable to accept returns at this time due to warehouse issues and offer a 20% refund. These shoes meet all the return requirements so their warehouse issues are not a reason to not give me my money back. Another email they respond that they shoes are used and they will offer a 25% refund. This company is ridiculous and will not honor their return policy. DO NOT do business with this company!

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im appallled that this company can be allowed to continue the deceptive practices and SCAM consumers. I ordered a pair of shoes which first of all took a month to receive. Immediately upon receipt it was clear that this was a scam, the shoes came in a cheap plastic bag and not a box. Additionally, the shoes were nothing like described and the upper part felt more like a pair of socks. No way could this shoe provide the required support by my doctor. Ive been trying to return the unworn shoes and first its taken forever to get a reply. I had to email 3 times and note in the subject line 3rd attempt before they can answer and since they have taken no actions other than they keep coming back with ***** offers of refunding first 15% then with additional emails 20% on when Ive clearly SAID no and want to return the shoes for a full refund. *** never had to write so many emails for a REFUND. Clearly this is their way of stalling and to keep my money. I dont understand why a LAWSUIT has not been filed against this company to stop them in their tracks with so many complaints. Who is protecting consumers? Im contacting counsel to understand my rights and file a class action lawsuit on deceptive advertising and improper practices for returns/refunds. This has been absolutely ridiculous! PEOPLE BEWARE AND STAY AWAY FROM THIS COMPANY!!!!

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 pairs of orthopedic sandals but received poor quality shoes that are at least 3 sizes smaller than advertised. The company uses a Gmail email and based on a dozen reviews on here is a scam. I want my money back. I also want them shut down

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased from this business 12/3 when received did not fit, contacted company for a refund (as website says 30 day ***************** back guarantee) they refused to allow return or refund. I attempted for almost 2 weeks to get a refund they send a generic we cant accept a return but will give you a goodwill 20% refund) this is a scam.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad on ******** for winter boots from OrthoFit, claiming to be orthopedic, provide arch support and foot pain relief. I thought they looked stylish, so I ordered a pair of black ones. Somehow in the ordering process, a second pair were added or recommended on my order, so a grey pair was also included. As soon as I received my order confirmation email and realized a second pair had been added to my order I emailed the company. They said the order had already been processed, so they couldn't change it. They offered a 15% partial refund and I accepted it and $8.99 was credited to my account. I waited for my order to arrive for quite some time! I purchased them before a trip where we may encounter **** and hoped they'd arrive before we left. We were gone almost 2 weeks and they still hadn't arrived when we returned from our trip. I started to wonder if they were coming on the slow boat from *****. When they finally did arrive, they were just wrapped in a plastic bag and taped. They weren't even in a box or given any cushioning to avoid damage or deformation in shipment. When I opened the package, a horribly strong chemical smell overcame me! I saw that the second pair of grey ones were tiny! They were only size 5. I wear size 8 so I couldn't even try them on. I put one foot in the black size 8 pair and they were not anything they promised. Not orthopedic or arch supporting and too small. I emailed the company requesting to return them. They've been emailing me back and forth now for over 3 weeks. They offered another partial 15% refund, but that doesn't adhere to their return policy. It says they will give a stress-free refund. They are refusing to let me return them because they say their policy states anything that has been tried cannot be returned. I have done nothing to violate the return policy. I took pictures of them when requested by them. They are in original condition. I threatened to refuse the charge with my bank and report to the BBB now here.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 23, 2023, I purchased a pair of shoes from OrthoFit, online. They stated they had a 30 day money back guarantee. I paid with my debit card. I paid ***** dollars total. The shoes did not arrive for a long time. They were not in a box. These shoes did not fit and were not quality shoes. I asked for my money back and was told that because I tried on the shoes, they would not accept a return. (Which is ridiculous.) That was not spelled out on their website. Since I have been turned down for my refund, I have been looking into them. They are clearly scammers and should be shut down. Their ****** listings are highly suspicious and they only put good reviews on their site. Due to the verbage that is used, I seriously doubt customers wrote those reviews. I'd really like my money back but I also admit I didn't not check them out thoroughly enough before purchasing. I have learned my *******

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some shoes from Orthofit in November and upon reviewing the original order I noticed they had charged me for an additional pair of shoes which I never selected. They refused to remove them from the order but gave me a 10:/: refund. Then the failed to show up after a couple of weeks. I contacted them several times over the next few weeks asking where my shoes were. They said they were in Transit but when I looked on the tracking site it looked like they had never left their origin somewhere in *****! Anyway, the package arrived on 1/2/24 in a bag with no return address. I decided right then I wanted to return the shoes unopened after going through such grief with this company. So i tried emailing to start the return process and complied with their request for a photo and reason for the return. I have been asking for a return address for last week with no response! I feel they are a complete fraud and are stealing money from multiple consumers. There must be a way to stop these people from preying on the public!