Business Profile
Payment Processing Services
Pavilion Payments Check Services LLC
Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the letter is addressed to *************************** and that needs to be changed. I would like to ensure no more communication on this subject and it is closed.
Sincerely,
*************************
Business Response
Date: 07/15/2024
*************************
******************
*******, *** 19355
BBB CASE NUMBER: 21982170
Our Account Number: ******* - ** -*** Preferred Number: 7778657887
Dear *************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our *** Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our *** program are granted a seven-day, revolving check cashing limit.
On 01.06.2023 the patron of record enrolled into our *** Preferred Check Cashing Program with DRAFTKINGS. The following information was captured during the enrollment process:
Name: *************************
Address: ******************************************************************
E-mail: ********************************************
Phone: ***.***.2799
Bank: PNC BANK,NATIONAL ASSOCIAT and MANUFACTURERS AND TRADERS
For your review, we have attached included the *** enrollment and the transactions that were guaranteed by our organization.
On 06.24.2024, there were several transactions processed and guaranteed by our organization for our client PARX ONLINE CASINO. Subsequently, our organization funded our client PARX ONLINE CASINO and debited the patrons designated bank account on file the next business day per our terms and conditions. On 07.02.2024, these transactions were returned by the patron of records bank as INSUFFICIENT FUNDS. In addition, per terms and services, each returned transaction was assessed a $50.00 service fee per our terms and conditions. We have included the transactions in the 1st attachment that were guaranteed by our organization and were returned for INSUFFICIENT FUNDS by the patron of records banking establishment.
In lieu of the most recent correspondence received through the BBB portal, please be assured that we ceased all recovery efforts and have dispositioned the account as fraud. In addition, we have disassociated the patron of any financial responsibility and have not reported this information to the three main credit reporting agencies.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collection notice from Pavillion Payments stating I charged $50 to a debit card on a gaming site. The card charged is to a bank with which I have zero accounts. I have not opened an account with the bank listed, and I have confirmed with the bank that nobody has opened an account in my name, and there is no such debit card in existence. This looks like a scam to get a $50 declined charge plus a $30 processing fee. If the card doesnt exist and the bank account doesnt exist, how can I be financially responsible for charges to non existent accounts?Business Response
Date: 07/01/2024
*************************
******************************
**********, **. 35242
BBB CASE NUMBER: 21910727
Our Account Number: **********: VIP Preferred Number: 7779080120
Dear *************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.09.2023 the patron of record enrolled into our VIP Preferred Check Cashing Program with Borgata. On 05.30.2024, there was a transaction processed for $50.00 through BETWAY - LA and guaranteed by our organization. Subsequently, our organization funded our client BETWAY - LA and debited the patrons designated bank account (ENT FCU) on file the next business day per our terms and conditions.
The guaranteed transaction was returned to our organization on 06.04.2024 as NO ACCT/UNABLE TO LOCATE. In addition, per our terms and services each return was assessed a service fee of $30.00.
On 06.11.2024, our organization spoke with ************************* and dispositioned the account as fraud per the consumers request and ceased recovery efforts.
In lieu of the most recent correspondence received through the BBB portal, please be assured that we closed this account and have dispositioned the debtor record as fraud as there is no financial responsibility associated with *************************.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and think this resolution is ok. Maybe next time they should try a little harder to see if it seems like a scam or not.
Sincerely,
*************************Business Response
Date: 06/13/2024
*************************
**************
**********, *** 20181
BBB CASE NUMBER: 21841713
Our Account Number: ******** -VIP Preferred Number: **********
Dear *************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 05.30.2024 the patron of record enrolled into our VIP Preferred Check Cashing Program with DRAFTKINGS. The following information was captured during the enrollment process:
Name: NICOLAS *****
Address: ************************************************************
E-mail: **********************
Phone: ***.***.4760
Bank: INVESTORS SAVINGS BANK
On 05.30.2024, there was one transaction processed for $50.00 through DRAFTKINGS and guaranteed by our organization. Subsequently, our organization funded our client DRAFTKINGS and debited the patrons designated bank account on file the next business day per our terms and conditions.
The guaranteed transaction was returned to our organization on 11.22.203 as CORP CUST NOT AUTHORIZED.
In lieu of the most recent correspondence received through the BBB portal, please be assured that we ceased all recovery efforts and have dispositioned the account as fraud. In addition, we have disassociated the patron of any financial responsibility.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21679578
I am rejecting this response because: these download documents are 4 documents for the same transactions.
Sincerely,
*************************Business Response
Date: 05/09/2024
5.9.2024
Better Business Bureau ****
Case Number: 21679578
Consumer Name: *************************
Merchant ID number: **********
Dear BBB Customer Relations Advocate,
******************************************* Gaming Services **** is a third-party payment processor. We provide check and ACH guarantee services to Gaming merchants that accept physical and electronic checks (ACH) for services throughout the U.S. We received your correspondence and have reviewed the facts within our operating system.
From the date of 4/25/2024 to 4/28/2024, casino patron ************************* completed 5 transactions for a total of $1,200.00. The transaction processed have been provided along with copies of the receipts with signatures for all transactions.
If the patron has any further inquiries, we have assigned a dedicated manager to assist further. Their contact information is below:
Name: ***************************
Number: ************
Email: *********************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Sincerely,
Pavilion PaymentsBusiness Response
Date: 05/10/2024
Better Business Bureau ****
Case Number: 21679578
Consumer Name: *************************
Merchant ID number: **********
Dear BBB Customer Relations Advocate,
******************************************* Gaming Services **** is a third-party payment processor. We provide check and ACH guarantee services to Gaming merchants that accept physical and electronic checks (ACH) for services throughout the U.S. We received your second correspondence on 05.09.2024 and have reviewed the facts within our operating system.
During the date range of 4/25/2024 to 4/28/2024, casino patron ************************* completed 5 transactions for a total of $2,200.00.
In our previous communication, we provided a total of 5 transactional receipts which captured transactional type, date, time, and amount which also included a signature for each transaction. We have included another attachment with all 5 separate transactions for your review. Below is a summary of the transactional information:
Transaction Type Date Time Transaction amount Merchant
Credit card Advance 04.27.2024 3:33:57AM $300.00 Grand Casino Hinckley
E-check 04.26.2024 6:51PM $500.00 Grand Casino Hinckley
E-check 04.26.2024 11:09PM $500.00 Grand Casino Hinckley
E-check 04.27.2024 2:22AM $400.00 Grand Casino Hinckley
E-check 04.28.2024 1:20AM $500.00 Grand Casino Hinckley
If the patron has any further inquiries, we have assigned a dedicated manager to assist further.Their contact information is below:
Name: ***************************
Number:************
Email: *********************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Sincerely,
Pavilion PaymentsCustomer Answer
Date: 05/20/2024
Complaint: 21679578
I am rejecting this response because: I received your email regarding my case #**********. I responded that I do not accept Pavilion Payments response. If you look at the transactions they sent, they are all the same one. Therefore, I am entitled to a refund.I would like this case to remain open until I receive the proper documents. I did not receive any copies of my withdrawals.
Sincerely,
*************************Initial Complaint
Date:04/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Business Response
Date: 04/19/2024
John ******
*****************************************
****************, **. 33903
BBB CASE NUMBER: 21585212
Our Account Number: *******- **********: VIP Preferred Number: 7779219974
Dear *********************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 01.04.2024 the patron of record enrolled into our VIP Preferred Check Cashing Program with BETMGM, LLC. on 03.31.2024. On 03.31.2024 and 04.01.2024 there were several transactions processed through BETMGM, LLC and guaranteed by our organization. Subsequently, our organization funded our client BETMGM, LLC and debited the patrons designated bank account on file ************ 360) the next business day per our terms and conditions. Below is a list of the transactions:
Date Amount
03.31.2024 $40.00
03.31.2024 $40.00
03.31.2024 $40.00
04.01.2024 $10.00
04.01.2024 $10.00
04.01.2024 $11.00
The guaranteed transactions were returned to our organization as INSUFFICIENT FUNDS. In addition, per our terms and services each return was assessed a service fee.
In lieu of the most recent correspondence per the patrons request we have placed all the accounts in our internal fraud queue and have ceased our recovery efforts. If the patron has any further inquiries, we have assigned a dedicated manager to assist with any further inquires.
*************************************- Manager
Email address: *******************************************************************
Phone: **************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wrote a check to lil 6 casino, got bill from them for ***** paid it, in the mean time they took it out of my account. I received a refund check from them for ***** however, us bank couldnt cash it because it had no routing number or account number on ********************. It took almost two months to receive and its worthlessBusiness Response
Date: 04/11/2024
*****************************
8747 **************** Unit #***
********************************, **. 55076
BBB CASE NUMBER: 21555062
Our Account Number: **********: VIP Preferred Number: **********
Dear *****************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
We received your concern on 04.10.2024 and as a result, we had escalated your concern to our ******************* for further research. As of 04.11.2024, we were notified that there was an administrative error in the processing of the refund to the patron. Our organization sincerely apologizes for the interruption and the delay this has caused the patron as our ultimate goal is to provide a seamless service.
In lieu of the most recent correspondence received by our patron, we have attempted to contact the patron and inquire if it would be acceptable to conduct an ACH transfer to the patron of records bank account on file to expedite the refund. In addition, we have assigned a dedicated manager to assist the patron with this request. Below is their contact information:
*************************
Email address: *******************************************************
Phone: **************
We again sincerely apologize for our error, and we thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/23 and 3/24 I used this service for a total of $80. My accounted ended up being hit with fraud (not involving this company) and I had to close my account. Since it had been a couple days since I did this transaction I figured that it had come out of my account already and didnt think twice.On 4/4 I get a letter in the mail saying I now owe $380!!! $300 of it is in returned check fees. Not only is that crazy but on the terms and conditions it says $15 or the *** allowed by your state. The *** allowed by my state is $25.Now I dont mind paying the $80 but my 'fun day' just cost me more then that over and oversite. ****** learnedBusiness Response
Date: 04/09/2024
***************************
2059 *****************
***********, **. 40065
BBB CASE NUMBER: 21531632
Our Account Number: ********, *********************, **********, **********, **********: VIP Preferred Number: 7779114164
Dear ***************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 01.04.2024 the patron of record enrolled into our VIP Preferred Check Cashing Program with IGT GLOBAL SERVICES CORP. On 03.23.2024, 03.24.2024, 03.25.20024, and 03.26.2024 there were several transactions processed through WWW.KYLOTTERY.COM and guaranteed by our organization. Subsequently, our organization funded our client WWW.KYLOTTERY.COM and debited the patrons designated bank account on file (COMMONWEALTH CU) the next business day per our terms and conditions. Below is a list of the transactions:
Date Amount
03.23.2024 $10.00
03.23.2024 $10.00
03.24.2024 $10.00
03.25.2024 $10.00
03.26.2024 $20.00
03.26.2024 $20.00
The guaranteed transactions were returned to our organization as ACCOUNT CLOSED. In addition, per our terms and services each return was assessed a service fee.
In lieu of the most recent correspondence per the patrons request we have waived the return fees assessed by our organization. At this time, the principal amount of the transactions remain due to our organization. If the patron needs any assistance, they can contact the following manager for any assistance:
*************************************- Manager
Email address: *******************************************************************
Phone: **************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Business Response
Date: 03/12/2024
*********************************
********************************************
*******, **. 23434
BBB CASE NUMBER: 21420468
Our Account Number: *******: VIP Preferred Number: **********
Dear *********************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. Our services do not provide loans nor an forms of extensions of credit.
On 07.13.23 the patron of record enrolled into our VIP Preferred Check Cashing Program with **********************. On 12.23.23, there was a transaction for $10.00 processed through our client ************************ and guaranteed by our organization. Subsequently, our organization funded our client and debited the patrons designated bank account ************ 360) on file the next business day per our terms and conditions. For your review, we have also attached a copy of the transaction that was guaranteed by our organization.
The guaranteed transaction was returned to our organization on 12.29.23 by the patrons bank as INSUFFICIENT FUNDS.
In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts and have placed this claim in our fraud queue. In addition, we have placed the phone number on file in a do not contact status and the patron VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
************************;Initial Complaint
Date:03/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21392538
I am rejecting this response because:
I already spoke with my bank and they are not going to be able to refund/refute these charges. If you have already received the funds, I would like them refunded to me directly.
Sincerely,
*****************************Business Response
Date: 03/07/2024
*****************************
******************************** 1B
Brin, **. 10456
BBB CASE NUMBER: 21392538
Our Account Number: ******** *********** Preferred Number: **********
Dear *****************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 04.22.2022 the patron of record enrolled into our VIP Preferred Check Cashing Program with *******, our client. From the time frame of 06.01.2023 02.26.2024 there were several transactions that were guaranteed for our clients BETMGM, LLC and POINTSBET **. We have included transactions in the attachment that were processed and guaranteed by our organization where funding occurred for our patron *****************************.
Subsequently, our organization funded our clients BETMGM, LLC and POINTSBET ** and debited the patrons designated bank account on file ********************* the next business day per our terms and conditions for the patron of record.
The transactions that were approved by our organization and where funding occurred to the patron were returned to our organization by the patrons bank as Uncollected Funds. Although there may be several reasons to describe this specific return reason, typically it is the result of the bank receiving a check or ACH deposit, but the funds are not yet available. We have included the transactions that were returned within the attachment.
As a standard business practice and in alignment with our terms and service, our organization assessed a service fee for each transaction that did not clear the patrons bank account when our organization initiated the original debit for the transactions that were processed through our VIP Preferred program.
As a result of the returns that did not clear the patrons bank account, our organization resubmitted each transaction including our fees to the patrons bank account on file per our terms and services. Upon representment, the transaction referenced cleared the patrons account and as of to date, there are no outstanding return transactions pending with our organization.
On 03.06.2024, our ************************* ******************** spoke with the patron ***************************** and our operating system notes indicate that the patron explained that there may have been a bank error. If the patrons position is that these were a result of an error by their bank, they can dispute the $35.00 transaction with their bank. Once the items are returned to our organization, we can disposition them as disputes within our operating system.
In addition, we will initiate contact with the patron to assist with any inquiries. We have a member of our management staff to assist with any inquiries. Below is their contact information:
Name: *************************
Phone Number: **************
Email: *******************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
************************;Business Response
Date: 03/11/2024
*****************************
******************************** 1B
Brin, **. 10456
BBB CASE NUMBER: 21392538
Our Account Number: ******** ****************** Preferred Number: **********
Dear *****************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
We have received your follow-up request as a result of our previous response on 03.11.2024.
The transactions that were approved by our organization and where funding occurred to the patron were returned to our organization by the patrons bank as Uncollected Funds as stated in our previous correspondence. In alignment with our Terms and Services, each transaction that was returned by our patrons bank was assessed a service fee and submitted to the patrons bank account that was enrolled with our organization.
Our internal records also indicate that on 03.06.2024, our ************************* ******************** spoke with the patron ***************************** and our operating system notes indicate that the patron explained that there may have been a bank error. To date, our organization has not received any supporting documentation from the patron nor the patrons bank that the returns that were guaranteed by our organization were a result of a banking error.
As a result of the most recent correspondence received by the patron and as a good faith gesture to cure the patrons concern, our organization will initiate a refund for the $860.00 that was assessed because of the returns. Please note that this request could take up to 30 days, but our intent is to accommodate this request as soon as possible once approval is issued from our corporate offices.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
************************;Customer Answer
Date: 03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will follow up to receive the refund. I appreciate your honest business practices.
Sincerely,
*****************************Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10 ECHECKS OF $60 EACH WAS WITHDRAWN FROM MYACCOUNT. ECHECKS I NEVER AUTHORIZED. TOTAL OF $600 WAS WITHDRAWN I HAVE TO GO BACK AND SEE HOW MANY TIME THIS COMPANY HAS WITHDRAWN MONEY THAT HAS NOT BEEN AUTHORIZEDBusiness Response
Date: 03/04/2024
*****************************
1750 ***********************.
******, **. 07065
BBB CASE NUMBER: 21376444
Our Account Number: ********** ********** Preferred Number: **********
Dear *****************************,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.18.2018 the patron of record enrolled into our VIP Preferred Check Cashing Program with GAMESYS US. On 1.18.2024, there were several transactions each for $***** processed and guaranteed by our organization for our client *******. Subsequently, our organization funded our client ******* and debited the patrons designated bank account on file (USAA FEDERAL SAVINGS) the next business day per our terms and conditions for the patron of record.
There was a total of 27 transactions that were guaranteed by our organization each for $*****.
On 01.24.2024, all the 27 transactions were returned by the patrons of record bank - USAA FEDERAL SAVINGS for INSUFFICIENT FUNDS. Per our terms and service our organization assessed a return fee of $***** for each returned transaction. Below are the details where the transactions were processed, the batch date (the date returned to our organization) the internal account number, the amount of the transaction, and the service fee assessed for each return.
Merchant Date Processed Batch Account $ Service
******* ******************* HALJ175041 $ ***** $ *****
******* ******************* HALJ175042 $ ***** $ *****
******* ******************* HALJ175043 $ ***** $ *****
******* ******************* HALJ175044 $ ***** $ *****
******* ******************* HALJ175045 $ ***** $ *****
******* ******************* HALJ175046 $ ***** $ *****
******* ******************* HALJ175047 $ ***** $ *****
******* ******************* HALJ175048 $ ***** $ *****
******* ******************* HALJ175049 $ ***** $ *****
******* ******************* HALJ175050 $ ***** $ *****
******* ******************* HALJ175051 $ ***** $ *****
******* ******************* HALJ175052 $ ***** $ *****
******* ******************* HALJ175053 $ ***** $ *****
******* ******************* HALJ175054 $ ***** $ *****
******* ******************* HALJ175055 $ ***** $ *****
******* ******************* HALJ175056 $ ***** $ *****
******* ******************* HALJ175057 $ ***** $ *****
******* ******************* HALJ175058 $ ***** $ *****
******* ******************* HALJ175059 $ ***** $ *****
******* ******************* HALJ175060 $ ***** $ *****
******* ******************* HALJ175061 $ ***** $ *****
******* ******************* HALJ175062 $ ***** $ *****
******* ******************* HALJ175063 $ ***** $ *****
******* ******************* HALJ175064 $ ***** $ *****
******* ******************* HALJ175065 $ ***** $ *****
******* ******************* HALJ175066 $ ***** $ *****
******* ******************* HALJ175067 $ ***** $ *****
Total
$ ****** $ ****** $ ********
In addition, we have provided a copy of each transaction that was processed through our client.
As a result of the returns that did not clear the patrons bank account, our organization resubmitted each transaction including our fee to the patrons bank account on file per our terms and services.
If the patron believes the initial transactions were not conducted by them, they can dispute the drafts that were submitted with their banking establishment. Once the items are returned to our organization, we can disposition them as disputes within our operating system.
In addition, we will initiate contact with the patron to assist with any inquiries. We have assigned two members of our management staff to assist with any inquiries. Below are their contact information:
Name: *************************************
Phone Number: **************
Email: *******************************************************************
Name: *************************
Phone Number: ****** *********
Email: *******************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
************************;
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