Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is illegal for a collection company to write fraudulent checks and attempt to take payments from my account without my permission. This is exactly what this company did. The amounts were: $52.00, $225.00, $325.00, $225.00, $225.00, $275.00, $325.00, $225.00. I have never given this company authorization to write checks for off my account.

  

  Business Response

  Date: 07/02/2025

  ****** ***
  **********************
  ****, MI. 48842
  BBB CASE NUMBER: 23538187
  
  
  Our Account Number: ********** - **********
  
  Dear ****** ***,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 08.19.2024 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with POLLARDILOTTERY. For your review,we have attached the enrollment information captured within our operating system. In addition, there was a welcome e-mail sent to the patron of record at *************** .
  
  On 05.10.2025, our organization processed and guaranteed 8 transactions for our client **************** and funded our patron of record.
  
  The total value of the transaction that were guaranteed by our organization during this time frame was $1,677.00.
  
  Subsequently, our organization funded and guaranteed the transaction for our client **************** and funded the patron of record per our terms and services. On 05.15.2025, all 8 transactions were returned from the patron of records bank ******** as INSUFFICIENT FUNDS. In addition, our organization assessed a service fee of $25.00 for each transaction that did not clear the patron bank. For your review, we have included the transactions that were captured within our operating system.
  
  Per our standard operating procedures and our terms and services, each transaction that was returned were processed as claims. On 06.30.2025, all 8 transactions were processed as drafts and sent to the patron of records bank ******** per our standard operating procedures. To note, upon enrolling in our service each patron must acknowledge our terms of services before conducting a transaction.Acknowledging our terms and service is a requirement and as such, the transactions that were processed could not have been processed without the consent of the patron of record prior to conducting the WEB-based transactions.For your review we have attached our terms of service. Section 6. of our terms and services stipulates the following:
  
  You authorize Pavilion Payments to initiate debit and credit entries to the checking accounts at the depository financial institutions for which you have provided information. The debit for a transaction can post at your financial institutions within twenty-four (24) hours from the time you initiate a transaction. You further authorize all transactions at any gaming establishments that participate in the VIP Preferred Network to be debited from any of your designated checking accounts. Your authorization will remain in effect until Pavilion Payments has received written notification by you of its termination and up to thirty (30) days has been allowed to process the *********** understand that checks or debits returned unpaid by your financial institutions are subject to a returned check fee of fifteen U.S. dollars ($15)or the maximum amount allowed by state law which also may be debited electronically from any of your accounts or collected using a bank draft drawn from any of your accounts.
  
  
  As of 07.01.2025, we have treated this matter as a dispute and if the drafts return to our organization we will disposition these specific returns as disputes and cease any further recover efforts.
  

  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is attempting to exploit me by claiming that *** transfers were returned by my bank. Pavilion Payments Check Services (PPCS), LLC asserts that my bank returned these *** transfers; however, my bank has actually processed and paid them. **** has a list of these transfers and is falsely stating that there were NSF (non-sufficient funds) returns to the merchant. They are trying to collect the cost of the *** transfer, a $50 fee, and a $20 processing fee. This behavior is a violation of Pavilion Payments Check Services' practices.Federal law, specifically 18 U.S.C. 1341, prohibits the use of the mail to defraud or ******* anyone, including seniors. The ************************ (FTCPavilion Payments Check Services) plays a vital role in combating scams that target older adults, collaborating with organizations such as the Better Business Bureau (BBB) and the ***. Additionally, the ********************* (***) has established a Transnational Elder Fraud Strike Force that focuses on these types of crimes.Both federal and state laws, in conjunction with agencies like the *** and the ***, work to prevent and combat fraud against senior citizens, including mail fraud. These laws aim to protect older adults from financial exploitation. There are also protections in place against internet fraud targeting senior citizens, concentrating on prevention, reporting, and prosecution. The Elder Abuse Prevention and Prosecution Act (EAPPA) addresses data collection and provides resources for combating elder financial abuse. This includes the ***'s ******************************* (IC3) for reporting fraud and the Recovery Asset Team (RAT) for freezing funds involved in such crimes.Furthermore, the Elder Justice Initiative and the Seniors Fraud Prevention Act of 2021 aim to enhance coordination among agencies and improve the justice system's response to elder *************** exploitation and abuse

  

  Business Response

  Date: 06/26/2025

  *** ******
  ************************
  *************** 22191
  BBB CASE NUMBER: 23512244
  Our Account Number: ******** - **********
  
  Dear *** ******,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 

  We have provided an attachment with our formal response to your inquiry. Per your request, we have placed all open balances in a dispute status and have ceased our recovery efforts as of 06.25.2025.
  
  We thank you very kindly for the opportunity that was created to address your concern. 

  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved 16 letters in one envelope saying I owe $65each for dishonored checks to ************* I have never been to ************* and I do not ****** online the check numbers are 0 and all letters show the transaction as being on 5/30/25 I wish to report this as fraud

  

  Business Response

  Date: 06/24/2025

  ****** ******
  **********************************
  *******, DE 19973
  BBB CASE NUMBER: 23500642
  Our Account Number: VIP Preferred Number: *********** / ******** -**********
  
  Dear ****** ******,
  
  We are in receipt of your communication received on 06.22.2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers can enroll in our VIP Preferred Check Cashing Program that lets them link their designated banking account to conduct ACH transactions with merchants using our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 06.18.2023 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with ***************. For your review, we have attached the enrollment information captured within our operating system. In addition, there was a welcome e-mail sent to the patron of record at *****************************.
  
  On 05.28.2025 through 05.30.2025, there were 17 transactions totaling $1,105.00 conducted through our organization that were processed through our VIP Preferred Check Cashing Program with our clients BETRIVERS AT **************
  
  Subsequently,our organization funded our client and debited the patrons designated bank account on file MANUFACTURERS AND TRAD per our Terms of Service. On 06.05.2025,all transactions were returned to our organization by MANUFACTURERS AND TRAD as INSUFFICIENT FUNDS.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Our organization requests a police report and or a notarized affidavit of forgery because it serves as a verifiable document(s)that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate.
  
  Please be assured our risk management team was notified for further evaluation and assessment. The accounts were dispositioned as Fraud and further recovery efforts have ceased as of 06.22.2025. In addition, our organization has no intent to report any information to the three main credit reporting agencies as this is not a standard business practice.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best Regards,
  Pavilion Payments Check Services, LLC             

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was fraudulently charged over $1500 on May 17th and my bank denied the charges as fraud. Pavilion Payments Check Services is now trying to collect this fraudulent debt. *********** has denied the charge as fraud. I spoke with Pavillion Payment and told them this was fraud, but now they have sent a letter asking for personal information. Please resolve this as fraudulent and remove my name from your records. NONE OF THESE CHARGES are legitimate as I don't live in ************.

  

  Business Response

  Date: 06/13/2025

  **** ******
  *************************************************************
  BBB CASE NUMBER: 23451079
  Our Account Number: VIP Preferred Number: ********** / ****** - ******  22
  
  Dear **** ******,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers can enroll in our VIP Preferred Check Cashing Program that lets them link their designated banking account to conduct ACH transactions with merchants using our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 12.10.2022 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with CAESARS VA. For your review, we have attached the enrollment information captured within our operating system. In addition, there was a welcome e-mail sent to the patron of record at *****************************.
  
  On 05.17.2025, there were 23 transactions totaling $1,600.00 conducted through our organization that were processed through our VIP Preferred Check Cashing Program with our clients CAESARS CASINO & SPORTS PA C#****** and ***************..
  
  Subsequently,our organization funded our clients and debited the patrons designated bank account on file *********** 360 per our Terms of Service. On 05.22.2025, all transactions were returned to our organization by *********** 360 as INSUFFICIENT FUNDS.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Our organization requests a police report and or a notarized affidavit of forgery because it serves as a verifiable document(s)that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate.
  
  Please be assured our risk management team was notified for further evaluation and assessment. The accounts were dispositioned as Fraud and further recovery efforts have ceased as of *****.2025. In addition, our organization has no intent to report any information to the three main credit reporting agencies as this is not a standard business practice.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best Regards,
  Pavilion Payments Check Services, LLC             

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second correspondence I have gotten from Pavilion Payments. It must either be a scam or someone stole my name and address, since I do not participate in any kind of gambling. If they are a legitimate business, they must have an original debtor who gave my name and address. If not, please help me stop this scam. Thank you.

  

  Business Response

  Date: 05/02/2025

  **** **********
  ************************************************************************
  BBB CASE NUMBER: 23269713
  Our Account Number: VIP Preferred Number: *********** / ******
  
  Dear **** **********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.08.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   **** **********
  Address: ***********************************
  Phone Number: X** X** 3008
  Current Bank Name on File: NEW YORK COMMUNITY BANK
  
  On 12.08.2024, there was one transaction processed each for $6,900.00 through our organization and was processed through our VIP Preferred Check Cashing Program through BETSARACEN.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- *********************** per our Terms of Service. On 12.12.2024, the transaction was returned to our organization by ************************ as INSUFFICIENT FUNDS
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 05.02.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and submitted a request to our third-party recovery agency to cease all recovery efforts.Please be assured that there is no financial liability associated with **** ********** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I have never had an account at the bank mentioned, so that proves it was fraud. Thank you for your efforts.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company stating a limit increase, but i don't have an account with them. I wish to resolve before any financial transactions occur.

  

  Business Response

  Date: 04/28/2025

  ****** *****
  ************************************************
  ******************
  BBB CASE NUMBER: 23248952
  Our Account Number: VIP Preferred Number: ***********
  
  
  DEAR ****** *****,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 04.15.2025, there was an enrollment processed through our client **********************. In addition, the bank information captured at that time was-****** FIBERS FCU account number ending **********.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 04.28.2025, our risk management team was notified for further evaluation and assessment. As of 04.28.2025, the VIP Preferred account was closed per the patron of records request.
  
  
  If you have any other inquiries, please do not hesitate to contact our organization.
  
  Sincerely,
  Pavilion Payments Check Services, LLC 

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you all for your prompt and swift resolution to this issue.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I got a text message from Draftkings which I deleted as I had no contact with them. A while later I get a collection letter from Pavillon Payments saying I owed $500.00. I do not

  

  Business Response

  Date: 03/03/2025

  ***** *******
  *****************
  *******************
  BBB CASE NUMBER: 23008905
  Our Account Number: VIP Preferred Number: *********** / ********
  
  Dear ***** *******,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On *****.2025, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** *******
  Address: *************************************
  Phone Number: X** X** 7044
  Current Bank Name on File: *******************
  
  On 01.10.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through DRAFTKINGS.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- ******************* per our Terms of Service. On 01.16.2025, the transaction was returned to our organization by *******************.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ******* and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Pavillion Payments saying I owed $495 for an insufficient funds check to a casino in **********. Having never been to **********, I called them back and said this was fraud and I'm not responsible. They said they'd mail me a fraud form to complete and would stop the attempt to collect. When the form arrived it required me to get a police report and a notarized document saying this was a forged check. Given the money never came from my account, nothing was stolen from me, so how can I file a police report for money stolen from a casino? Given my credit is locked, no one can open an account without me unlocking the credit. How can they ask me to endure the cost and hassle of a notarized document when I was never involved? Any casino that takes a check from an account opened in my name without requiring identification or doing a credit check, only requiring an email and an address, and is check number zero is taking crazy risks, What more red flags could they have ignored? I should not be required to jump through these hoops to clear the collection. Please clear this collection from my name and credit report.

  

  Business Response

  Date: 03/03/2025

  ***** *****
  *************************************************************
  ******************** CASE NUMBER: 23003784
  Our Account Number: VIP Preferred Number: ************ / ********
  
  Dear ***** *****,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 02.09.2025, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** *****
  Address: ****************************
  Phone Number: X** X** 3093
  Current Bank Name on File: *************
  
  On 02.10.2025, there was one transaction processed each for $495.00 through our organization and was processed through our VIP Preferred Check Cashing Program through *******************
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-TELHIO CU  per our Terms of Service. On 02.13.2025, the transaction was returned to our organization by **************
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Our organization requests a police report and or a notarized affidavit of forgery because it serves as a verifiable document(s)that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ***** and the VIP Preferred account has been closed. In addition, our organization has no intent to report any information to the three main credit reporting agencies as this is not a standard business practice.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2025 I received by mail a notice of debt collection from Pavilion Payments Check Services stating I owe $525. The notice states a debit for ******* on January 21, 2025 was returned because of invalid account number. I have NEVER participated in online gambling, and have never given my debit card number or account numbers or authorized ANY form of gambling. This is a scam and a fraudulent debt collection. Please remove my personal information from all records and stop all collection efforts.

  

  Business Response

  Date: 03/03/2025

  ****** ***********
  ************************************************************
  BBB CASE NUMBER: 230034
  Our Account Number: VIP Preferred Number: *********** / ********
  
  Dear ****** ***********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.26.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   LAURIE  ***********
  Address: **************************************
  Phone Number: X** X** 0150
  Current Bank Name on File: INTESA SANPAOLO S.P.A.
  
  On 01.21.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through *******.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- INTESA SANPAOLO S.P.A per our Terms of Service. On 01.24.2025, the transaction was returned to our organization by **********************
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ****** *********** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 letters from Pavilion Payments Check Services LLC. claiming that I used their services via some type of bogus charge at an establishment called BORGATA. I have never heard of BORGATA. They are claiming that I owe them $500 plus $25 service charge. They are threatening to turn me over to a third party collection agency if I don't contact them immediately. I checked my bank and no charges were ever rejected as stated in the letter. This is why I know this is a FRAUD/SCAM case! I need them to cease and desist from sending me any further letters on this matter. I also respectfully request that a written statement is included stating that I owe nothing. I have also contacted my ********************* and filed a complaint with them as well on this matter. Thank you in advance and I will await your response.Sincerely,***** ******

  

  Business Response

  Date: 02/24/2025

  ***** ******
  *******************************************************************************
  BBB CASE NUMBER: 22978485
  Our Account Number: VIP Preferred Number: *********** / ********
  Dear ******* ********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.24.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** ******
  Address: *******************************************************
  Phone Number: X** X** 1874
  Current Bank Name on File: ESL FCU
  
  On 01.13.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through *******.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- ESL FCU  per our Terms of Service. On 01.16.2025, the transaction was returned to our organization by ******* as ACCOUNT CLOSED.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ****** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******