Business Profile
Payment Processing Services
Pavilion Payments Check Services LLC
Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received multiple letters from Pavillion Payment Check Services saying I have unpaid electronic debit authorized to a casino. I did use the casino app at one time but all payments were made before using services. The letter says unable to locate account and that in owe them $500. I have never used a credit to utilize these services and have no idea how I could owe them money. I want these threats to third party collections to stop
Business Response
Date: 02/24/2025
*** *********
*******************************************************
BBB CASE NUMBER: 22977418
Our Account Number: VIP Preferred Number: ************ / SALK1991
Dear *** *********,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 07.25.2023, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: *** *********
Address: *****************************************************
Phone Number: X** X** 5283
Current Bank Name on File: MONROE COUNTY COMMUNITY
On 01.08.2025, there was one transaction processed for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through EAGLE CASINO &SPORTS.
Subsequently, our organization funded our client and debited the patrons designated bank account on file-MONROE COUNTY COMMUNITY per our Terms of Service. On 01.14.2025, the transaction was returned to our organization by *********************** as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 02.24.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. In addition, the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22937098
I am rejecting this response because: I did not see the emails you sent regarding this complaint I had filed as they went to junk in my email. Here are copies of my $25 transactions, they were not returned for insufficient funds
Sincerely,
******* St *******Business Response
Date: 02/14/2025
******* St *******
********************
***************** 02893
BBB CASE NUMBER: 22937098
Our Account Number: STGF7
Dear ******* St *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 01.29.2025 the patron of record enrolled in our VIP Preferred Program. For your review, we have attached the enrollment record within our operating system. During the time of enrollment, the following information was captured within our operating system:
Name: ******* ST *******
Address: *******************************************
Phone Number: xxx-xxx-9220
Email: **************************
Bank Name enrolled in our Services: *********** 360
In addition, on 01.29.2025, the patron of record accepted our terms of service which we have included as an attached and a welcome email was generated to ************************** on 01.29.2025. On 01.29.2025, there was one transaction for $50.00 and on 01.30.2025 there was another transaction for $25.00 processed by the patron of record. Subsequently, our organization guaranteed the transaction for our client ******************** and funded the patron of record per our terms and services. In addition, per our terms and conditions we debited the patron of records bank account -*********** 360 the next business.For your review, we have also attached the transactional information captured within our operating system for the associated values that were guaranteed by our organization.
Per our standard operating procedures and our terms and service, one transaction for $25.00 was returned by the patron of records bank - *********** 360 for INSUFFICIENT FUNDS.
Upon representment, the transactions processed originally by the patron of record on 01.30.2025 for $25.00 have cleared the patron of records bank and we have not received any subsequent returns as of 02.14.2025.
As 02.14.205 and per the request received, we have closed the VIP Preferred Account and have notated our operating system that the patron of record has reported this matter as fraud.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Business Response
Date: 02/27/2025
********************************
********************
***************** 02893
BBB CASE NUMBER: 22937098
Our Account Number: STGF7
Dear ******* St *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
We are in receipt of your subsequent communication received by our organization as of 02.27.2025.
Upon representment, the transactions processed originally by the patron of record on 01.30.2025 for $25.00 have cleared the patron of records bank and we have not received any subsequent returns from the bank we have on file ************ 360 as of with no balance outstanding as of 02.27.2025.
If the original transaction in question was not conducted and acknowledged by the patron of record, they can dispute the transaction with their bank. Subsequently, the patron of records bank will forward the unauthorized return to our organization. If the time frame to dispute the transaction with the patrons bank is not feasible, our organization can initiate reimbursement to the bank account- *********** 360 that was utilized during the enrollment process.
As 02.14.205 and per the initial request received, we have closed the VIP Preferred Account and have notated our operating system that the patron of record has reported this matter as fraud.
In addition, we have assigned a dedicated manager to assist with any other inquiries. Below is their information:
Name: ******* *****
Phone Number: ************
Email: ************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Customer Answer
Date: 03/01/2025
Complaint: 22937098
I am rejecting this response because:
It appears to me the the $25.00 was paid by my *********** account and I still received a bill sent through **** for that money. Also if my account is cleared my VIP status should not be closed.
Sincerely,
******* St *******Initial Complaint
Date:02/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never enrolled or signed up with Pavillion Payments and they are somehow in control of my online ACH banking on ****************, they have also reported to **************** that my credit union debit card was stolen and my credit union has no report, however **************** has PERMANENTLY blocked the debit card from my bank. How did they sign me up and how do I get them out of banking.?MAKE THEM STOP, PLEASE. I have not received any charges from them as I don't have an account with them and don't want to be charged by them in the future. I'm afraid to contact them as it may be conceived as acknowledging a contract. Please help.Business Response
Date: 02/10/2025
2/10/2025
Better Business Bureau ****
Case Number: 2217963
Consumer Name: ******* ******
Merchant ID number:7779572618
Dear BBB Customer Relations Advocate,
******************************************* Gaming Services **** (formerly Global Payments Gaming Services, **** AKA *****) is a third-party payment processor.? We provide check and ACH guarantee services to Gaming merchants that accept physical and electronic checks (ACH) for services throughout the ************** can enroll in the VIP Check Cashing Program which allows them to link their designated checking account to conduct transactions. These transactions are presented to the bank the following business day for payment. We received your correspondence and have reviewed the facts within our operating system.?
On 02.01.25 there was a WEB based enrollment with Michigan Lottery for ACH processing with our VIP Preferred Program using a routing and account number. VIP Preferred does not process or have access to 16-digit debit or credit cards for transactions.
The consumer, ******* ******, was presented with the Terms of Service on 02.01.25 at the time of enrollment in the VIP Preferred service. If the consumer wishes to deactivate the VIP Preferred account, this can be done in writing by sending an email to **********************************
In an attempt to further assist the patron, we have assigned a dedicated manager to serve as a direct point of contact. Their contact information is below:
Name: ******* ******, Senior Manger
Number: **************
Email: ****************************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services ***Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account was fraudulently charged $500 on 12/16/2024 and later an additional $25 by Betrivers-OH, my bank denied the charges as fraud. Pavilion Payments Check Services is now trying to collect this fraudulent debt. ******* has denied the charge as fraud. I spoke with Pavillion Payment and told them this was fraud, but now they have sent a letter asking for personal information which my bank and the police department advise me not to respond to as this is a continuation of the fraud.Please resolve this as fraudulent and remove my name from your records.Business Response
Date: 02/05/2025
******* ********
****************************************************************************
BBB CASE NUMBER: 22898320
Our Account Number: VIP Preferred Number: *********** / ********
Dear ******* ********,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.12.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: DEBORAH MONTAGUE
Address: *********************************************>Phone Number: X** X** 0420
Current Bank Name on File: ***************, NA
On 012.12.2024, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through BETWAY - OH.
Subsequently, our organization funded our client and debited the patrons designated bank account on file-***************, NA per our Terms of Service. On 12.18.2024, the transaction was returned to our organization by ***************, NA as INSUFFICIENT FUNDS.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.22.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ******* ******** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:02/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22893957
I am rejecting this response because:
. I would like a written statement that I will not be responsible for the charges indicated in their letters to me and / or any other charges . I understand as was stated earlier that this has been dispositioned as fraud, but I would still like to see this account closed and my information is no longer valid on this website/link and that all phone calls and voicemails will stop immediately. Also I want it to be known that I do not want this to be on my credit report as this is fraud case.Lastly, I am respectfully requesting that a written statement is included stating that I owe nothing .I thank you in advance and will await your response
Sincerely,
******* *****Business Response
Date: 02/04/2025
******* *****
****************
**************************
BBB CASE NUMBER: 22889356
Our Account Number: VIP Preferred Number: *********** / ******* - 07
Dear ******* *****,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 01.15.2025, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ******* *****
Address: ***********************************************************************
Phone Number: X** X** 3602
Current Bank Name on File: FIRST NATIONAL COMMUNITY
On 01.15.2025, there were two transactions conducted for $10.00 and $25.00 through our organization and were processed through our VIP Preferred Check Cashing Program through PA lottery. On 01.17.2025 there was an additional transaction processed for $10.00. Subsequently, on 01.18.2025 there were four more transactions processed with our client PA lottery each for $10.00.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- FIRST NATIONAL COMMUNITY per our Terms of Service. All the transactions were returned to our organization by ************************ as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased per your request.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Business Response
Date: 02/06/2025
******* *****
****************
**************************
BBB CASE NUMBER: 22889356
Our Account Number: Account Number: **********
Dear ******* *****,
We are in receipt of your second communication received on *****. 2025.
As stated in our previous communication, please be assured our risk management team was notified for further evaluation and assessment. The accounts referenced have been written off as a loss by organization.
In addition, there is no financial liability associated with ******* ***** and the VIP Preferred account has been closed. Our organization has not reported any information to the three main credit reporting agencies in alignment with the associated accounts. We have also included another attachment for your consideration.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLCCustomer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:02/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I prefer that my name and address be excluded/blacked out from any publicly posted messages from either the business or the BBB.
Sincerely,
****** ******rding this fraudulent claim. You are hereby instructed to: 1. Immediately remove my personal information from your records. 2. Cease all collection efforts related to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being taken.Business Response
Date: 02/03/2025
****** ******
1605 ****** St.
**********, **. 46077
BBB CASE NUMBER: 22889356
Our Account Number: VIP Preferred Number: ************ / *******
Dear ****** ******,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.25.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ****** ******
Address: ***************************************** 46077
Phone Number: X** X** 8206
Current Bank Name on File: ********* NATIONAL AS
On 01.09.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through BETWAY - IN.
Subsequently, our organization funded our client and debited the patrons designated bank account on file-********, NATIONAL AS per our Terms of Service. On 01.15.2025, the transaction was returned to our organization by ********, ***********.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.24.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ****** ****** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****ted to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being Taken. I attached all letters received.Business Response
Date: 01/31/2025
******* *****
************************************************************************************
BBB CASE NUMBER: 22872824
Our Account Number: VIP Preferred Number: *********** / ********- 02
Dear ******* *****,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.27.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ******* *****
Address: ******************
Phone Number: X** X** 8580
Current Bank Name on File: MUNICIPAL CU
On *********, there were a total of three transactions processed each for $500.00 through our organization and these transactions were processed through our VIP Preferred Check Cashing Program through ****** - **.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- MUNICIPAL CU per our Terms of Service. On 01.02.2025, all three transactions were returned to our organization by *************
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ******* ***** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Initial Complaint
Date:01/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22855678
I am rejecting this response because I spoke with the fraud specialist and he said he will send me an affidavit to sign and I refuse to sign anything as I do no want to be associated with Pavilion Check Services or iGaming FKC and would like this not to be sent to me as this is fraudulent and should be taken care of without any of my signatures. Also I want it to be known that I do not want this to be on my credit report as this is fraud case.
Sincerely,
******* HangBusiness Response
Date: 01/27/2025
******* Hang
3429 Gingersnap Ln.
*******, MI. 48911
BBB CASE NUMBER: 22820816
Our Account Number: VIP Preferred Number: ******** - 03
Dear ***** ********,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 05.12.2022, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ******* Hang
Address: ****************************************************
Phone Number: X** X** 8988
Current Bank Name on File: *************************
On 01.13.2025, there were Four transactions processed and guaranteed totaling $605.00 through our VIP Preferred Check Cashing Program for our client IGAMING FKC.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- ********************* per our Terms of Service. On 01.16.2025, these transactions were returned to our organization by ************************ as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.27.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balances were dispositioned into our internal Fraud Queue and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ******* Hang and the VIP Preferred account has been closed. In addition, on 01.27.2025, the ******* Hang spoke with our internal fraud specialist and further guidance was provided to the consumer.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Service, LLC.Business Response
Date: 01/28/2025
******* Hang
3429 Gingersnap Ln.
*******, MI. 48911
BBB CASE NUMBER: 22820816
Our Account Number: VIP Preferred Number: ******** - 03
Dear ******* Hang,
We are in receipt of your second communication received on *****. 2025.
As stated in our previous communication, please be assured our risk management team was notified for further evaluation and assessment. The accounts referenced have been dispositioned as fraud and we have ceased any recovery efforts. In addition, there is no financial liability associated with ******* Hang and the VIP Preferred account has been closed. Our organization has not reported any information to the three main credit reporting agencies in alignment with the associated accounts. If you receive any information from our organization regarding requests for an affidavit of Forgery, please disregard.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Customer Answer
Date: 01/28/2025
Complaint: 22855678
I am rejecting this response because when I still log onto the ***********************, I still see that I owe $605.00. I would like a written statement that I will not be responsible for these charges, I understand stated earlier that this has been dispositioned as fraud, but I would still like to see this account closed and my information is no longer valid on this website/link. I appreciate your response and your helpfulness. Please fix this as I do not want any of my information on this website or linked to Pavilion Check Services or iGaming FKC.
Sincerely,
******* HangBusiness Response
Date: 01/28/2025
******* Hang
3429 Gingersnap Ln.
Lansing, MI. 48911
BBB CASE NUMBER: 22820816
Our Account Number: VIP Preferred Number: ******** - 03
Dear ******* Hang,
We are in receipt of your Third communication received on *****. 2025.
Our organization has closed this matter as fraud and there is no financial responsibly to ******* Hang. In addition, we have included a document stating as such per your request.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your time and effort; it was greatly appreciated.
Sincerely,
******* HangInitial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I purchased some online games. they were purchased on the 12Th of January they took the funds out of my account on the 17th I played for games and the charged me 30 dollars fee per game. I was unaware off the high fee's they charge and would like them to credit my account back.Business Response
Date: 01/21/2025
***** *****
*********************
*************************** 30567
BBB CASE NUMBER: 22826108
Our Account Number: ********** **********
Dear ***** *****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 01.12.2025 our organization processed and guaranteed four transactions for our client ***************** and funded our patron of record. Below represents the transaction detail.
Date Transactional Amount
01.12.2025 $20.00
01.12.2025 $10.00
01.12.2025 $20.00
01.12.2025 $20.00
The total value of the transaction that were guaranteed by our organization during this time frame was $70.00.
Subsequently, our organization funded and guaranteed the transaction for our client ***************** and funded the patron of records per our terms and services. On 01.16.2025 all four transactions were returned by the patron of records bank ************* as INSUFFICIENT FUNDS. In addition, our organization assessed a service fee of $30.00 for each transaction that did not clear the patron bank per our terms of services. The total service fee assessed during this time frame was $120.00.
Per our standard operating procedures and our terms and service, each transaction that was returned were processed as claims and subsequently, were sent back as representments to the patron of records bank ******** BANK including the service fees that were assessed by our organization.
Upon representment, the transactions processed originally by the patron on 01.12.2025 cleared the patrons bank. In addition, the service fees assessed by our organization also cleared the patrons bank for these transactions.
To note, upon enrolling in our service each patron must acknowledge our terms of services before conducting a transaction. Service fee assessment is explained within our terms of services. Acknowledging our terms and service is a requirement and as such,the transactions that were processed could not have been processed without the consent of the patron of record prior to conducting the WEB-based transactions.For your review we have attached our terms of service.
Our organization has agreed to reimburse the service fees that were assessed to the patron as a courtesy.There was a total of four transactions that did not clear the patrons bank account. Each transaction was assessed a $30.00 fee totaling $120.00 for all four returns. Our intent is to submit and process the reimbursement of $120.00 as a one-time courtesy as soon as possible,however, it may take up to 30 days to receive the refund.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:01/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********nt claim. You are hereby instructed to: 1. Immediately remove my personal information from your records. 2. Cease all collection efforts related to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being taken.Business Response
Date: 01/21/2025
**** *********
******************************************************
BBB CASE NUMBER: 22825611
Our Account Number: ********
Dear **** *********,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: **** *********
Address: ****************************
Phone Number: X** X** 5145
Current Bank Name on File: MICHIGAN STATE UNIVER
On 12.26.2024, there was one transaction processed and guaranteed each for $500.00 through our organization through our VIP Preferred Check Cashing Program for our client *******.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- ********************* per our Terms of Service. On 12.31.2024, the transaction was returned to our organization by ********************* as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.20.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with **** ********* and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.
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