Reviews
This profile includes reviews for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 598 Customer Reviews
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Review fromSteve Z
Date: 07/22/2025
1 starBradford Exchange is actually a company dealing in "Misleading Practice." I ordered one coin which was paid prior to shipment through my bank credit card. Within two weeks another coin was charged to my credit card, then another two weeks after was billed. They said I will be receiving coins from two series collections now. There is no clarity you are be registered for 1 or 2 series collections. Obviously, a total "SCAM" by Bradford Exchange. Attempted to call their listed customer service number only to be put into an unending wait list (waiting sometimes 30+ minutes). Several of my calls resulted in we are not taking calls today despite it being a business day in working hours. I have sent five emails to their customer service department, where they always confirm the Bradford collection series will be "CANCELLED." Unfortunately, they do not cancel at your request. The ************************ states if an authorized product is sent to you, it can be considered a GIFT. This company despite being in business for many years continues to market by a fraudulent means. Be very careful buying anything from this company, once they capture your credit card number, they will abuse your consumer rights.
The Bradford Exchange, Ltd.
Date: 07/24/2025
Hello *****, I am sorry for the misunderstanding of this subscription! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromBen K
Date: 07/16/2025
1 starHorrible. Keep getting billed for something I was told is paid off. Nobody ever answers the phone and callback options is ********. I wish I never bought this c*** So far 45 minutes waiting for them to answer most recent call but "all representative helping other customers. "I wonder how much money they are making by sending bogus bills and never answering the phone making people think they might be defaulting when they aren't. Avoid these ****birds like the plague.The Bradford Exchange, Ltd.
Date: 07/17/2025
Hello ***, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****The Bradford Exchange, Ltd.
Date: 07/17/2025
Hello ***, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromWilliam N
Date: 07/15/2025
1 starI ordered a Christmas display for my mom who lives in another state. She thanked me for the gift but, notified me that she kept receiving more orders. I told her that I only purchased one item. She said the Bradford Exchange attempted billing her for the items which she refused to pay. Now, I've been served by a collection agency for 2 $96 orders that I did not authorize. This business needs to have legal actions taken against it and shut down.The Bradford Exchange, Ltd.
Date: 07/17/2025
Hello *******, I am sorry to learn of your experience! It sounds like you enrolled in a collection. Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromJanice M
Date: 07/15/2025
1 starThey do not even deserve one star. I would never have ordered from them if I had known how poor their customer service is. THEY DO NOT ANSWER THE PHONE. I have gotten charged $16.95 for the last two months. I did not sign up for a subscription of any kind. I see there was A LAWSUIT due to unwanted subscription costs. I will tell everyone I know to NEVER, NEVER order from them.The Bradford Exchange, Ltd.
Date: 07/16/2025
I am sorry for the unexpected charges, ******! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****The Bradford Exchange, Ltd.
Date: 07/16/2025
I am sorry for the unexpected charges, ******! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromPawel F
Date: 07/11/2025
1 starTerrible services. The order was placed back in March, since that time every time I called, I was told that the new delivery date will not change...few days later there is a new delivery day ***** days ahead. Totally not reliable company and worst "customer service ". Stay away...The Bradford Exchange, Ltd.
Date: 07/14/2025
Hello ***** , I am very sorry for extended delay of your order! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromJean P
Date: 07/09/2025
1 starI ordered the Peanuts Christmas Village. I had it put on the installment plan and later merely wanted to change it to pay each edition in full. After half an hour on the phone, the representative tells me that she cant do that, so I requested to cancel the order! I had tried to process online but no option was provided. Long story short, the representative tried to talk me out of canceling. Not only that, she proceeded to authorize sending the next edition. Please DO NOT ORDER from this company, their customer service is absolutely terrible!The Bradford Exchange, Ltd.
Date: 07/11/2025
Hello ****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromKim P
Date: 07/06/2025
1 starThis Company should be shut down. There service is terrible. I ordered and paid for a merchandise in March of 2025 and cheque cleared my bank March 22, 2025. They sent me 3 notices after that, saying I needed to pay before merchandise will he sent. When I called to see what the problem was they said they couldn't find my order. Then after some time of them searching and having given them the numbers the bills they sent the gentleman said he found it. I had to call again to see when this order would be received and a different person answered and said the same thing that they could not find the order. Finally Said order would be delivered Jun 26. When that date came I wrote email asking where product was. They said they cancelled the order and if this was a mistake to call them. Clearly they should have contacted me if they were cancelling my order and when I called they could have at least informed me that they have sent a refund check to me. With all the incompetence of this company I was actually shocked that I finally received a cheque from them reimbursing me full amount less one cent of what I paid. They clearly need a better system then what they are using to conduct their business. Cause their current system is clearly not working for them. Bradford please do not respond with your standard message to contact you as I will never order anything from your company again just too disappointing and frustrating to deal with you and a colossal waste of time. You have had lots of complaints on here and clearly you have not taken any steps to improve your business practices. Your rating here should be a wakeup call to you before you go into receivership/bankruptcy.The Bradford Exchange, Ltd.
Date: 07/09/2025
I am sorry your order was cancelled, ***! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromArian J
Date: 07/05/2025
2 starsI decided to purchase the 250th **** challenge coin and proof coin collection set for my husband as a gift. So far I have been happy with the plans. However, I noticed that on the written description for the challenge coin collection set it says quote: The FREE deluxe display box, a value of $100, yours for the same low price as a single issue, arrives as Issue Four, and is perfect for storing and showing off your collectible coins.I emailed them about this and their response was quote: Thank you for contacting us.I am sorry for the confusion. The display box is not for free; it is the same amount for coins, which is $49.99 before taxes and fees.I responded back that in my opinion this was false advertising. I am paying a lot of money for these collections and the other display box actually was free. I received a proof coin and the box at the same time for just the cost of the coin. They should not be charging for the box. This is making me consider sending back both sets and looking elsewhere for an anniversary gift set for my husband.Review fromJohn M
Date: 07/02/2025
1 starNo customer service, tried several to cancel, they keep sending and billing merchandise i never requested.Review fromWaylon G
Date: 06/30/2025
1 starThe Bradford Exchange is the WORST online shopping experience I have ever encountered. I am a Marine veteran and I got enticed by their 250 anniversary coin so I ordered two-one for me and one for my friend. I paid for them with a credit card and the merchandise was delivered. Then a few weeks later, two more coins showed up and my credit card was charged for two more coins. I cancelled my credit card because I didn't authorize the charge. I emailed their customer service and they did send me return instructions for the merchandise which required me to spend time at the post office. Then they CONTINUED TO BILL ME AFTER I RETURNED THE UNWANTED MERCHANDISE. This required MORE TIME spent online "chatting" with someone named Paul in customer service. I tried calling but THEY DO NOT ANSWER THE PHONE DURING THIER PUBLISHED CALLING HOURS.
Please, for the love of everything, DO NOT ORDER ANYTHING FROM THIS COMPANY OR WHATEVER IT IS. I am telling every veteran I know DON'T ORDER MILITARY MERCHANDISE FROM THIS PLACE. It is a waste of your time and money.
I have been assured that I will no longer be billed. We shall see.
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