Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 849 total complaints in the last 3 years.
- 280 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks from this business on July 1st. The order was confirmed and said it had shipped. The email stated the checks would be delivered on July 10th. They charged me twice then said they needed to do a price adjustment. Once that was fixed, they said my checks would arrive soon. My checks containing very sensitive information have not been delivered and I have called the customer care number during the business hours they have posted only for the voice on the telephone prompt to say they're not open and hang up on me and when I try and email the customer care email, they provided no one will respond to me. I paid for a product I did not receive, and no one will email me back and their call center keeps saying they're closed even though the website says they're open and I keep getting hung up on. I've tried reaching out multiple times different ways with no response. These checks have highly sensitive banking information printed on them.
Business Response
Date: 07/28/2025
July 28, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** *******
28845 Perch Pl.
Pierre, SD 57501
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 19, 2025, regarding Ms. *********************************** the two check items that were not received: ************, Blue Safety 4 Boxes Single and ************, EZ Sheild 4 Boxes, the account has been settled.The credits will appear on the credit card statement within 4 to 5 business days. We apologize for any inconvenience caused to the customer.
If Ms. ******************* has any other questions, she can contact us directly.Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:07/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was written to a collection agency by Bradford Exchange and being asked to still pay $50.66. This would mean that I am being charged ****** for an item that was part of a collection. It was not clear that I would be continually charged for a subscription service. This company also lead to my credit card getting hacked, so I will not be paying the remaining $50.66 to them and want to report to the collection agency retracted.Business Response
Date: 07/25/2025
July 25, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ****** *******
26403 *************************** MD 20872
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 17, 2025, regarding Mr. ******** complaint.
Concerning the customers complaint about the Peanuts Great Pumpkin Collection, per his request we have cancelled the collection. This series was placed online where it clearly stated there would be an individual charge, plus sales and services,and sales tax. We have issued a prepaid return label for item ************, Peanuts Pumpkin #3. Upon receipt will be removed from collections. We apologize for any inconvenience caused to the customer.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed on 4/17/25 after completing company's paper order form which advertised 4 boxes checks $15.98: S&H $11.80; Secure Shipping $9.98; Sales Tax $3.48. Paid total of $41.21 with check; order received.On 5/22/25 they issue a bill saying I paid $29.95 on an order totaling $34.72. I sent them a copy of their bill and my cancelled check which would have reflected an overpayment had their 5/22 bill been correct. On 7/7 I receive another bill for $5.47- nothing itemized this time.We've since communicated by email, but issue is not resolved. They now say I owed $19.98 for the checks, $11.80 S&H: $10.95 Secure Shipping, & $3.95 for a total order cost of $46.68. I do not believe I owe them anything as I don't think a company can change costs after the purchase is complete. Those were not the costs I agreed to when I ordered from them.I paid in full all charges necessary to complete the order. This was not an online order. I did voluntarily decline the leather checkbook cover and address labels in order to reduce waste. Thank you for your assistance in the resolution of this matter.Business Response
Date: 07/21/2025
July 21, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** L. *******
****************************
*******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 16, 2025, regarding Ms. ******** complaint.
Concerning item ************, Hawaiian Sunsets 4 Box Sunsets, the account has been settled. We apologize for any inconvenience caused to the customer.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This was a matter of principle to me. I regret it was necessary to file a complaint. I greatly appreciate your assistance.
Sincerely,
***** *******Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered personal bank checks from Bradford Exchange per their order form, which included their price $13.47 for 4 boxes plus $7.80 handling fee for 1.95 per box and 7% tax of $1.49 = $22.76. They cashed my check #*** for the amount of $22.76 and sent me an invoice stating I owe them $43.57 more. I never received any checks. They do not answer the phone or call back. This is false advertisement, and they do not honor their offers. See picture of order form and invoice attached. I want a refund since I never received any checks.Business Response
Date: 07/21/2025
July 21, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE: ****** ********
*************************************
*******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July15, 2025, regarding Ms. ********* complaint.
The customer has cancelled her order for item ************, *************** Logo 4 Box Checks. A refund of $22.76 will be issued on July 24th. The customer should allow 10 days to two weeks to receive the refund check. We apologize for any inconvenience caused to the customer.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff ********* F I placed an order for a memorial plaque for my garden, and rec'd it as I was supposed to, but then I got a second one I didn't order months later. I assumed it was a gift, but then I was charged for the item. I very begrudgingly paid for that item, as I had already thrown out the packaging, but I told the customer service *** that they better not send me anything else. I just got another box in the mail; I refuse to open it. I didn't order anything else from them, they are just sending items and charging me.Business Response
Date: 07/21/2025
July 21, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: **** *******
*****************
*********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 14, 2025, regarding Ms. ******** complaint.
Concerning the series Love and Remembrance, as requested, the series has been cancelled.We are issuing prepaid return labels for items ************, Garden Stone #2,and 003, Garden Stone #3. The charges for each item were explained to the customer, however, we are honoring the customers request. We apologize for any inconvenience caused to the customer.
If Ms. **************** any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ring ("Your Wings Were Not Ready") and paid the first of 3 installments. Supposedly, the ring would be shipped within 9-10 days. That was June 9. BE is due to withdraw another payment soon and I still do not have my merchandise. I called the company 4 times and have not had a return call. I have used online chat twice and am only told be patient. I want an answer as to what is going on before I stop paymentBusiness Response
Date: 07/18/2025
July 18, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE:***** *****
*************** Apt.1F
**********,** 27409
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 12, 2025, regarding Ms. ****** complaint.
Concerning item ************, Your Wings Were Ready, although our system showed the item as shipped on June 19th, the customer has not yet received the ring. We have placed a replacement order. The customer needs 2-3 weeks to receive the replacement. We have credited the account $10.98 for shipping and services. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked company to take my debit and credit card info off any of my accounts. I have been assured at least twice that they have no cards on file, however they keep taking money off of my cards.Business Response
Date: 07/15/2025
July 15, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******** ******
************************br>********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated November 5, 2024, regarding Ms. ******* complaint.
Per the customers request, we have removed all credit cards on the account. Any future purchases will be invoiced, and the customer may choose to submit payment via check or credit card. We apologize for any inconvenience this may have caused the customer.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/23/2025
Complaint: 23581522
I am rejecting this response because:
It was settled, after you sent them a letter. I think though they may treat all customers the same. If you hadn't sent letter they would still be taking money out of my acct.
Sincerely,
******** ******Business Response
Date: 07/28/2025
July 28, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******** ******
************************br>********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated July 23, 2025, regarding Ms. ******* complaint.
Per the customers inquiry, the *** Silver Dollar Coins Game-Used Ball Editionhad the credit card information removed on June 27th. The remaining two series, Big Daddy ***** Rat **** Zippo and ****** Paytons Legacy 25th Anniversary had their credit card information also cancelled on July 18th. We apologize for any inconvenience this may have caused the customer.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed and order on July 4, 2025. Around $14 for checks. I had started the checks with sequence 101 by mistake. After the order within an hour, I emailed saying I needed to cancel the order because I had it starting with a sequence order I already had. I had not received an email confirmation yet. It had not shown in my order history yet. The only way I knew they had something is it showed the charge on my account. I knew it was a holiday, but online transactions typically have confirmations. I waited until Monday evening to give it a business day and still no confirmation or in my order history. I received an email back Tuesday morning that they could not cancel the order because it had gone to printing. It is Wednesday July 9, and I still do not have an order confirmation, and my account still does not have any orders in my order history. I think they should cancel this order as requested the exact same day I placed the order. I don't have an order number because they never gave me one. Attached a screenshot showing no orders and the date.Business Response
Date: 07/14/2025
July 14, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** *********
*******************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 9, 2025, regarding Ms. ********** complaint.
Concerning the check items ************, Oceans of Faith 1 Box Single, and ************ EZ Shield 1Box, the account has been settled. We apologize for any inconvenience caused to the customer.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:07/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bradford Exchange would not answer their phone or allow me to send an email to them; my mailing address changed, and my order was sent to the wrong address.Business Response
Date: 07/14/2025
July 14, 2025
Customer Relations Advocate
**********************
***********************************************************
****************
RE:***** ****
*********************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 6, 2025, regarding Ms. ***** complaint.
Concerning the item in question, ************, Spirit of America Pendant and Earrings,the order was placed online June 26th and shipped on the 27th to the address provided by the customer when they placed their order online. Please provide us with the address that the package was supposed to be shipped to.
If Ms. ************* any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had two fraudulent transactions from my debit card. My bank notified me of one. At the same time, an item was purchased from this merchant. I noticed it on my bank account when the bank notified me of fraud.I contacted the bank to dispute this charge of ******. I received a letter from the company indicating a **** Skellington Moon Pendant was shipped to me. This is not accurate. I did NOT place this order and no necklace has appeared at my address. This company must do better research and look up the ** address or something to confirm I did not make this purchase. They indicated theyre sending me an invoice after my bank returned the funds to me. I will not pay and I will hold them accountable for allowing a fraudulent transaction. I look forward to an apology and resolution, along with restitution for my time spent. The letter they sent is from **** ***** ****************************************;Business Response
Date: 07/09/2025
July 9, 2025
Customer Relations Advocate
**********************
***************************************************************************************************************
RE: ***** *****
Case # ********
Account # n/a
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 29, 2025, regarding Ms. ****** complaint.
Thank you for bringing this matter to our attention. We are sorry to learn of this situation. Ms. ***** reported that she received an invoice for the **** *********** Moon pendant,however she had not placed an online order nor received a package from our company. She notified her credit card company of the issue and placed a chargeback/dispute to reverse the payment.
Ms. ***** contacted our *************************** via email on July 3, 2025, and was assured that the account had been changed to the actual buyers information and any new invoices will be sent to the actual buyer.
We apologize for any inconvenience this has caused. If Ms. ***** has any other questions, she can contact our ***************************. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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