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Business Profile

Online Retailer

Itzy Ritzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.4

Average of 15 Customer Reviews

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Review Details

  • Morgan O

    Date: 02/14/2024

    I purchased a bag from them and for how much I paid for this bag I am very disappointed that it is ripping after only using it for 6 months and I do not fill it very full. I use it for 1 kid. That is very poor product manufacturing. I will not be buying from you guys again. If I knew it was only going to last me this long I wouldnt have spent that kind of money on this bag. I have had two other brands last me a lot longer and they were way less money. Also customer service was of no help, they pretty just said sorry

  • Tori T

    Date: 09/18/2023

    I do not suggest purchasing anything from this company. I was gifted a very expensive diaper bag for my baby shower, within a couple of months, the stitching inside the bag came loose and as a result, the zipper became ineffective. I had emailed customer service about next steps (originally purchased from buy buy baby ****** which has now closed). **************** informed me that they do not honour warranty outside of the US. **************** was super rude and dismissive and gave no other alternative options. Just wanted to warn all other ********* not to purchase anything. Hopefully the company will ship QUALITY products to ****** if they wont honour warranty. Reading other reviews from customers, the lack of quality products seems to be a common trend.

  • Nikki T

    Date: 08/12/2023

    The shoulder straps on my diaper bag had ripped a little within 6 months of using the bag. I contacted Itzy Ritzy with all of the required details per their warranty policy. I received a reply back the next business day, they were very easy to communicate with. I sent my old bag to them as required and had my new bag within a week and a half of contacting them. Great experience with customer service and I will continue to buy from this company.

  • Amanda R

    Date: 06/08/2023

    I bought the boss plus bag in Feb 22. Reported a zipper issue to Itsy Ritsy literally a month later. They wanted me to pay to ship back a bag that was shipped to me faulty. I didn't have the funds to send it back. So, kept it and made the best of the situation. This diaper bag was a big purchase for me. Fast forward, the tassel fell off for no reason and the main zipper is broken. Itsy ritsy will not entertain an exchange now because I am just out of the 1 year warranty. This is silly considering the issue was reported during the warranty period. I really liked the bag itself. But, this is not a get what you pay for purchase. I have left feedback on their website twice and it keeps getting deleted I will not give them one more dollar of my money.

    Itzy Ritzy

    Date: 06/09/2023

    Hi, ****** -We're sorry to hear your disappointment. When you reported the issue in May of 2022 we provided you with the information to send it back for a full replacement at that time. We did not receive the bag or hear from you after that, so we were unable to issue that replacement then, and unfortunately the 1-year warranty expired in February 2023 before you contacted ** in June. Please reach out to ** if you have any other questions or if we can be of further assistance.

  • Jacque M

    Date: 01/20/2023

    They sold me a bag with a crooked plate and I was sent a replacement with a worse defect. Itzy Ritzy used to be amazing with customer service and now its all gone downhill since theyve become more popular. They dont care about their customers like they used to. They took my shop credit away and refused to publish my review because it wasnt 3 or more stars. You have to pay shipping if you want to exchange a product that is flawed. And trust me shipping is not cheap. They will take forever to respond. I was a long time Itzy ritzy supporter but times are different and greed certainly took over. If youre looking for chic baby products I would check out a different company for sure. They know theyre selling defective products. Theres a whole FB page about it.

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