Complaints

This profile includes complaints for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Oncourse Home Solutions has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Oncourse Home Solutions

  1415 W Diehl Rd Ste 270 Naperville, IL 60563-1197

  
• 

  Extra Service Protection

  100 International Dr Ste 175 Portsmouth, NH 03801-6854

• 

  Nipsco Home Solutions

  PO Box 5370 Naperville, IL 60567-5370

• 

  Extra Service Protection

  PO Box 509 Portsmouth, NH 03802-0509

• 

  Extra Service Protection

  100 International Dr # 175 Portsmouth, NH 03801-6854

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/7/25. Called cuz they were going to double my monthly payment. Called to cancel. Didn't say it was starting over or that a new plan had to start. Just that the price of $84.42 was what was agreed upon and that price was good for 12 months. Ive been told that in the past and we never recieve increase pages except when they try to double it. Then never saw the amount of $84.42 on my bill. Then I recieved a credit on my previous bill *** 5/3/25. The very next bill iwe were charged $175.84, said we were behind 1 month. Not that the plan had started over. The $175.84, when you divide by 2 is $87.92. So still not the amount agreed upon of $84.42. Since the agreed upon amount was never added to my bill correctly. The agreement would be void on 4/7/25 when I called to cancel the 1st time. So I get an email today stating that our service would continue till 6/7/25. Called today and said it was cancelled on the 16th because of the way you do business. Meaning you're fired, your services were no longer needed or wanted. Still being told I can use my service till the 6/7/25, also reiterated we canceled on 5/16/25. We are done with this company. Agreement void do to not charging what they agreed upon. Which goes back to when I called on 4/7/25. I shouldn't have to pay for something they lied about or communicated incorrectly. Also another full month because you're to stupid to know when you are fired. So in closing they were told I will not pay another dime because of the way they do business and not fulfilling there side of the agreement. Desired resolution would be not to pay $175.84 in addition to whatever they are still trying to charge me.

  

  Business Response

  Date: 06/03/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your May 21, 2025, correspondence regarding the complaint filed by ****** *****. 
  

  Upon review of the matter, PHS contacted Mr. ****** ***** to discuss his billing concerns. During the conversation, Mr. ***** acknowledged responsibility for a portion of the charges. Accordingly, *** issued a credit for the remaining balance. This credit is expected to appear on his account within one to two billing cycles. We encourage Mr. ***** to reach out to us with any further questions or concerns.
  

  (PHS) takes all consumer complaints seriously and we regret that this issue caused ****** ***** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation.Please contact me with any questions. We consider this complaint resolved.Thank you for your time and consideration

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******************* (GNG) account is under my mothers name, **** ***. I am filing this complaint on her behalf with her full knowledge and permission.We are being billed through *** for a third-party service called Pivotal Home Solutions. My mother did not knowingly sign up for this service. We only noticed the charge recently and attempted to cancel it.On May 14, 2025, I contacted Pivotal Home Solutions via their customer service text system. I clearly and repeatedly requested cancellation and provided all required information: full name, address, phone number, and email. Instead of processing the cancellation, they diverted the conversation by asking for marketing consent. After I declined, they completely stopped responding, and the service was never canceled.I then contacted *******************, but they refused to remove the charge or assist with cancellation, even though they are the billing party.We are requesting the following:Immediate cancellation of the Pivotal Home Solutions service.Removal of the charge from our GNG account.A full refund of any unauthorized payments made to this service.We want this resolved as soon as possible.

  

  Business Response

  Date: 05/29/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your May 17, 2025, correspondence regarding the complaint filed by *************** on behalf of **** ***. 
  
  Upon receipt of the referenced matter, PHS contacted Mr. **** on May ************************************** the Gas Line, Electric Line, and Plumbing Protection programs. Mr. **** stated that his mother denies having enrolled in these services.
  

  Following a thorough review, PHS found no indication that the enrollment was invalid. However, as a gesture of goodwill and without any admission of fault, *** has issued a refund covering the past two years of enrollment fees.
  

  Mr. **** was informed that the refund process may take up to 30 days, which he acknowledged and understood. We have encouraged Mr. **** to reach out with any additional questions or concerns.
  

  (PHS) takes all consumer complaints seriously and we regret that this issue caused Thang **** on behalf of **** *** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their whole home care appliance service plan using a "whole100" promotional code. I signed up on october 31st, which was the last day that the promotion was valid. I was not able to sign up on the website however, it kept giving me error messages. So I called their customer support number and the customer support representative helped me sign up over the phone. She assured me that I qualified for the promo code and would receive it in the mail.I was supposed to receive the gift card within 6-8 weeks. I did not receive the card. I called customer support again on January 13th to ask about the card. The customer support representative told me that the mail stating 6-8 weeks was mistaken and processing actually took 9-12 weeks, and that the 9-12 week processing time didn't begin until my coverage began 30 days after I enrolled. She assured me that I would receive my gift card but it would take more time.I forgot about the gift card for awhile, but eventually called customer support again on May 7th. The customer support representative told me that actually, I never qualified for the promo code because my enrollment didn't process until November 1st. He refused to acknowledge that I had been told the exact opposite by customer support multiple times before and just kept repeating that I did not qualify for the promo card, that I had waited far too long to dispute this error, and that I would not be receiving a gift card. Eventually he hung up on me.

  

  Business Response

  Date: 05/12/2025

  Appliance Service Protection (ASP) appreciates the opportunity to respond to your May ******, correspondence regarding the complaint filed by ***** ***. 
  
  Upon receiving the referenced matter, ASP contacted Mr. *** on May 9th regarding his concerns about receiving a gift card for his new enrollment. Mr. *** stated that he attempted to enroll online on October 31, 2024, but encountered an error message. Subsequently, Mr. *** called the call center to report on his enrollment attempt. Although he was successfully enrolled by the call center,it was after the deadline to receive the gift card. After reviewing the situation, *** has agreed to honor the gift card. *** informed Mr. ****** that he would receive the gift card within 6-8 weeks. We have encouraged Mr. *** to reach out with any further questions or concerns.
  

  (ASP)takes all consumer complaints seriously and we regret that this issue caused ***** *** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Assuming that I actually do receive my gift card 6-8 weeks from now, then I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill for ****** submitted through ********* not per contract and after cancelling the contract agreement.

  

  Business Response

  Date: 05/12/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your May ******, correspondence regarding the complaint filed by ****** ******. 
  
  Upon receiving the referenced matter, PHS contacted Mr. ****** on May 9th about the concerns he raised regarding his recent charges. Upon reviewing your account, I noted that the charges in question were incurred prior to your cancellation. You mentioned that you were paying $79 per month. Please be informed that there was a price increase effective September 2024, which was communicated to you via mail at your registered address. To resolve this matter and address your BBB complaint,*** has issued credit with no admission of fault to zero out the balance on your account. We have encouraged Mr. ****** to reach out with any further questions or concerns.
  

  (PHS)takes all consumer complaints seriously and we regret that this issue caused ****** ****** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since fall of 2024, I have been trying to cancel this contract with this company and they refuse to acknowledge my complaints. I have had no service withthis company in the past year. All they have done is continue to bill me when I have called them repeatedly. They keep trying to lower the of the contract and they keep sending me another bill. I dont want to be billed by them. I dont want to have a contract with them.I did have one previous years, but I had. but I had problems with them. That is why I decided to cancel my contract. I dont know what else to do whenever I call. Iam on the phone for quite a long time waiting to speak to somebody, and when they finally do come on, they just really want to listen to my problem or try to resolve it. I dont feel I owe them any amount of money for a contract I had canceled last fall of 2024. Please help

  

  Business Response

  Date: 05/08/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your May 6, 2025, correspondence regarding the complaint filed by ***** *********. 
  
  Upon receiving the referenced matter, PHS contacted ************ on May 7, 2025, regarding her request to cancel her HHPP Extended Plan. Ms. ********* stated that she had been attempting to cancel the plan since 2024. *** informed her that the contract renewal date was September *******, and her previous contract was paid up to that date. Furthermore, *** advised her that there was no record of her cancellation request prior to February 1, 2025.
  

  Since Ms. *********** contract year restarted in September 2024, when we received the cancellation request on February 1, 2025, she was billed a prorated charge for the period from September 2024 to February ******* a courtesy, and without admission of fault, *** issued a credit to zero out the balance. We have encouraged Ms. ********* to reach out with any further questions or concerns.
  

  (PHS) takes all consumer complaints seriously and we regret that this issue caused ***** ********* to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation.Please contact me with any questions. We consider this complaint resolved.Thank you for your time and consideration

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pivotol Home Solutions aka Oncourse Home Solutions are not fulfilling the outside drain service which i pay for every month on my ********* bill. They have sent out 2 different plumbing companies ( first November then February) to Rod the outside line and camera the line which shows a break in the line ( which by contract is Covered). I've called PIVOTAL approximately 30 times only to be able to converse with customer service representatives who seem to not have any real idea as to why the work is not being done per contract agreement / my case # ******* and was told numerous times that the case was Closed, and also asked if damage by water occurred inside of my home because of this delay would be covered by them and the answer was "NO". I have been pleading with Pivotal C.S. people to get this to the right eyes to loo into this case. As of today 4/25/2025 i contacted C.S. again who informed me as in previous calls she would set this case up as PRIORITY and gave me the dollar amount of the contractors cost for the job ($11,800) which in my mind is why PIVOTAL is doing nothing. I have photos and camera videos of drain damage from plumbers visits saved also, Please Help Me this seems to be another case of just ignore them and they'll go away (THEFT. ) !

  

  Business Response

  Date: 04/30/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your April 25, 2025, correspondence regarding the complaint filed by ******* *****. 
  
  Upon receiving the referenced matter, PHS contacted Mr. ***** on April 28th regarding his sewer line repair. The repair request was forwarded to the Provider Operations team for review. After thorough evaluation, *** has authorized the repair and will cover the full cost. *** will continue to collaborate with Mr. ***** to ensure the repair is completed successfully. We have encouraged Mr. ***** to reach out with any further questions or concerns.
  

  (PHS) takes all consumer complaints seriously and we regret that this issue caused ******* ***** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cousin passed away in January this year. I am the executrix. I called this company 2/17/25 to cancel the 2 policies/services. I was asked to send a *** which I did. The next month, I received another bill. I called again and was told to send a ***. I checked at home and I had sent it. I called again 3/19/25 and got a supervisor. He said the *** wasn't necessary. He gave me a cancellation number and said this was cancelled. Now I have received another bill in April. They keep charging me and this service should have been cancelled in February. Last time I called (4/14) I asked for a supervisor and the girl kept repeating ************ runs to the end of the month". I gave up. Even they say the account is cancelled but they keep billing. It's now up to 3 months' worth of billing. This account was in the name ***** ******, *********************************************************************************. The company goes by Pivotal or ************* Protection on the bill. Their e-mail is ****************************************************************** The billing address is Box ******************* 60094-4135

  

  Business Response

  Date: 04/28/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your April 19, 2025, correspondence regarding the complaint filed by ******** ******* on behalf of ***** ******. 
  
  Upon receiving the referenced matter, PHS contacted *********** who reported the customer and family member, ***** ******, as deceased. *** informed her that the accounts had been cancelled, and a credit issued to adjust the balance to zero. We encouraged Ms. ******* to reach out with any further questions or concerns. 
  

  (PHS) takes all consumer complaints seriously and we regret that this issue caused ******** ******* on behalf of ***** ****** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service plan for my heater and sent them $361.00. My wife inadvertently Sent them a second check for the same amount. I have called them 5 times seeking my money back and nothing has happened even though they say they will return my extra payment. This has been going on for a year and nothing has been sent to me. I am on a fixed income and need this money to live.Any help you can render would be appreciated.

  

  Business Response

  Date: 04/25/2025

  Pivotal Home Solutions (PHS)appreciates the opportunity to respond to your April 16, 2025, correspondence regarding the complaint filed by **** *********.
  
  Upon receiving the referenced matter, PHS issued a request for a refund check for the overpayment to be sent to the address on the account. On April 25th, *** spoke with *** *********, who confirmed receipt of the refund check. We encourage *** ********* to contact us with any additional questions or concerns.
  
  (PHS) takes all consumer complaints seriously and we regret that this issue caused **** ********** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Im reaching out because its been a week since my proposal for my air conditioner unit to be approved for my replacement parts. The contractor sent over the proposal I keep getting a run around.The contractor also wants to get the replacement parts ordered with summer coming. Nobody from the claims department is responding to approve the replacement part.

  

  Business Response

  Date: 04/17/2025

  Pivotal Home Solutions (PHS)appreciates the opportunity to respond to your April 9, 2025, correspondence regarding the complaint filed by **** ******.
  
  Upon receiving the referenced matter, PHS spoke with *** ******* who indicated he was awaiting approval of the provider's proposal. *** informed him that the heating repair has a per-incident amount, and any costs exceeding this amount would be out-of-pocket. *** contacted the provider to confirm coverage details.On April 17th, PHS followed up with *** ******* but he was unavailable, so a detailed message was left.  We (PHS)encourage *** ****** to contact us with any additional questions or concerns.
  
  (PHS) takes all consumer complaints seriously and we regret that this issue caused **** ****** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23174980
  
  I am rejecting this response because:
  
  Do I receive a check for the 500$ towards a new system or repair? Instead of buying one then getting reimbursed new units costs in the upwards of $4000 I wont be getting one soon. If I was able to get the 500$ sent to me I can atleast put a down payment possibly on a cheaper brand or even get one from pivotal.
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/25/2025

  Pivotal Home Solutions (PHS)appreciates the opportunity to respond to your April 14, 2025, correspondence regarding the complaint filed by **** ******.
  
  Upon receiving the referenced matter, PHS has made several attempts to reach ********* at the number on the account without success. Attempts were made on April 23rd, 24th, and 25th, during which detailed messages were left requesting a return call.
  

  As per the terms and conditions of his coverage, reimbursement will be provided following the purchase of a new air conditioning unit. To proceed, please purchase the new unit and provide proof of payment. Upon receipt of this documentation, PHS will be pleased to reimburse you up to your coverage limit. We (PHS) encourage Mr. ****** to contact us with any additional questions or concerns.
  
  (PHS) takes all consumer complaints seriously and we regret that this issue caused **** ****** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending me collection letters trying to scam me into paying them money I dont owe. I have never heard of much less used this company for any services. I have the mail for proof.

  

  Business Response

  Date: 04/17/2025

  Pivotal Home Solutions (PHS) appreciates the opportunity to respond to your April 8, 2025, correspondence regarding the complaint filed by ********* *****.
  
  Upon receiving the referenced matter, Mr. ***** was enrolled in the Surge Protection program on November 5, 2021, with charges billed to his gas utility account. (PHS) reviewed the enrollment call and found no evidence to suggest the enrollment was invalid. (PHS) has done its due diligence to inform Mr. ***** of his enrollment status. Multiple attempts were made to contact Mr. ***** by phone on April 9, 10, and 11, with detailed messages left each time. As a courtesy and without admitting fault, (PHS) issued a credit to zero out the balance on the account. We (PHS) encourage Mr. ***** to contact us with any additional questions or concerns.
  
  (PHS) takes all consumer complaints seriously and we regret that this issue caused ********* ***** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation.Please contact me with any questions. We consider this complaint resolved.Thank you for your time and consideration.
  
  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****