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Find a Location

Springbrook Animal Care Center has 1 locations, listed below.

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    Business ProfileforSpringbrook Animal Care Center

    Animal Hospitals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2759 Forgue Dr., Naperville, IL 60564-4128
    BBB File Opened:
    11/9/2014
    Years in Business:
    12
    Business Started:
    9/24/2012
    Business Started Locally:
    9/24/2012
    Business Incorporated:
    9/24/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Springbrook Animal Care Center, LLC
    Hours of Operation

    Primary

    M:
    7:00 AM - 8:00 PM
    T:
    7:00 AM - 8:00 PM
    W:
    7:00 AM - 8:00 PM
    Th:
    7:00 AM - 8:00 PM
    F:
    7:00 AM - 8:00 PM
    Sa:
    7:00 AM - 5:00 PM
    Su:
    11:00 AM - 2:00 PM
    Business Management
    • Ms. Leslie Shibovich, Hospital Manager
    • Dr. Todd Prince, LLC Manager
    • Ms. Kerry Morgan, Marketing Manager
    Contact Information

    Principal

    • Ms. Kerry Morgan, Marketing Manager

    Customer Contact

    • Ms. Kerry Morgan, Marketing Manager
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly M

    1 star

    11/01/2023

    This place is horrible. I started going there I really want to say shortly after they opened so maybe ten years off and on. My Maltese has been seen there the most and recently needed to be seen so we made an appt for Monday Oct 30th at 3 pm. We called them the Saturday before to schedule and was told we have a balance of *****. Seemed odd since they make you pay when you visit but I later remembered that the last time we had been there their credit card machine was down and we left the CC info with them to charge it. Ok what ever happened if we owe it we will pay it on Monday when we get there.... My husband goes in at the indicated time to be told there is no appt. This is the SECOND time this has happened at this place, both times when my husband took the dog in. The previous time was the time in which their CC system was down, THAT was the reschedule of an appt they said we didnt have. WHY would he leave work to show up at 3 on Monday if we didnt have appt? When my husband said that same thing they lady in the front called a manager. He even showed her on the phone where he had called but they had no care in the world, not even for the SICK DOG we are bringing in. This was not a routine checkup, the dog was sick, at least make a concession that there may have been a mistake made with scheduling especially since we can show that we did indeed call....I mentioned that both times it was my husband that took the dog in and was told there was no appt, what I am seeing is that they see a black man bringing in the dog and dont want to serve him? Yes I said it, only because when I am the one going I do not seem to have the problem and I happen to be white. I am not aware of any reason that we would get the disrespect that we have received given the amount of time we have been going there, my husband is the only new equation......SHAME ON YOU SPRINGBROOK.

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