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Find a Location

Naperville Animal Hospital has 1 locations, listed below.

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    Business ProfileforNaperville Animal Hospital

    Animal Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers veterinary care to small animals as well as boarding, grooming, surgery and training.

    Business Details

    Location of This Business
    1023 E Ogden Ave, Naperville, IL 60563-2838
    BBB File Opened:
    6/8/1995
    Years in Business:
    56
    Business Started:
    2/1/1968
    Business Started Locally:
    2/1/1968
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Ms. Leslie Shibovich, Manager
    • Dr. Todd Prince, Partner
    • Ms. Kerry Morgan, Marketing Manager
    • Dr. Tom Staudacher, Veterinarian
    Contact Information

    Principal

    • Ms. Leslie Shibovich, Manager
    • Ms. Kerry Morgan, Marketing Manager

    Customer Contact

    • Ms. Kerry Morgan, Marketing Manager
    Additional Contact Information

    Fax Numbers

    • (630) 355-5391
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/19/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My rabbit had developed very severe symptoms - severe head tilt, eyes rolling back and forth, and complete loss off coordination. It was very scary, so I brought him to see ************ in an emergency.She diagnosed him with traumatic brain injury, and said he may never fully recover. Sent him home with two basic meds, and no further help or labs. She said if his condition didnt improve within 10 days then we would need a quality of life talk.As he got worse, I brought him to my normal vet for a second opinion ready to put him down. She right away recognized E CUNICULI, and hospitalized him for three days. He ended up testing positive for it.He had all the symptoms of it, and any rabbit savvy vet should recognize that.He suffered for a week, and I was prepared to put him down from ************ mistreatment and misdiagnosis.To make it worse, I ask ************ for a motion sickness medicine for him as he cant stop trashing around and being dizzy, - she tells me to give him more of his pain med and that we may need to talk about euthanasia My primary vet got him on motion sickness injections RIGHT AWAY.Going to Naperville Animal Hospital could have killed my rabbit, and Im so glad I seeked a second opinion.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jillian D

    1 star

    11/23/2022

    Took my dog in to get spayed at this animal hospital because its the place my rescue worked with. I requested to pay the extra $180 for a laser spay so my dog can be as comfortable as possible. When I was finally able to talk to someone I was informed that they performed a traditional spay but laser spay was on my bill. The woman acted as if she was doing me a favor by removing it from my bill and then said theres not really a difference. Theres a difference. A huge difference, actually. They preformed the wrong surgery on my dog and are taking 0 responsibility for it.

    Local BBB

    BBB of Chicago & Northern Illinois

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