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Business Profile

Textbooks

EZ Book Recycle, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for EZ Book Recycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Book Recycle, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a college text book for my son. Seller shipped book to the wrong address even though our mailing address is correctly listed on our purchase invoice. We paid $10.99 for expedited shipping in addition to $27.94 spent for the cost of the book. I have called, emailed and left an inquiry on Secondsale.com website. No one is responding. I want a complete refund ($38.93) as I have not received the book.

      Business Response

      Date: 01/23/2023

      Order has already been refunded in full

      Customer Answer

      Date: 01/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SecondSale advertises itself as a "BBB Accredited Business" but charges credit cards before showing the full purchase price (particularly sales tax). That's an irregular, unnecessary and possibly illegal practice. No one goes into a physical store and expects to have their credit card processed before they know the full amount that they're going to pay. Other online businesses meet this same expectation. When I see "BBB Accredited," I expected to be dealing with a business that follows the law and standard business practices, including price transparency in ordering. I now understand that it is, unfortunately, not a reliable indicator of whether or not a business conducts itself in a legal, proper and reputable manner.

      Business Response

      Date: 01/05/2023

      All of our orders are processed with the total amount including taxes thank ********** us why here...

    • Initial Complaint

      Date:11/09/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 30, 2022, I placed an order with SecondSale.com for two books. The following information is from the confirmation email regarding the order:Order GACABBOSF - Shipped Your order with the reference GACABBOSF has been shipped.We have shipped your books in multiple packages - here are the links to track your packages:9241990217524466132926 ********************** Thank you for shopping with Second Sale! The first tracking # for this order, if you look it up, indicates that this book in the order was delivered. The second tracking #, if you look it up, you will see that this order has not even been received by ***** I have contacted SecondSale.com several times, via email, message app on their website, and finally voice mail, asking about where the order is, when it might actually ship or if they cannot fill the order, could I please have a refund. I have received no response at all from anyone at SecondSale.com. At this point, I have no reason to believe that they intend to contact me or even fill the order, and certainly do not expect they will refund the cost of the undelivered book (book ref# *********) which is $10.05.I am reporting them because they are unresponsive and have not fulfilled their responsibility as an online book vendor. Also, upon failing to deliver all the items in the order I placed, they should be willing to provide a refund, yet they are unwilling to even communicate. Other buyers need to know about this and SecondSale.com should be held accountable.In way of resolution, I either want the book that I ordered, or I want a full refund. At this point, a refund is most preferable.

      Business Response

      Date: 11/09/2022

      ********************** is currently in transit to the customer as of 11/09 so the order has been shipped out.   This item was a new book and came out of a different warehouse. thank you

      Customer Answer

      Date: 11/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      However, if you would please convey to the business--strictly for future reference and to avoid situations such as this: If they had communicated with me at all about this order in the first place, then we could have alleviated the involvement of BBB entirely--but I am grateful for the assistance and you have my thanks. 

      I have verified tracking updates for this order and it is finally in motion as of today, 11/9/22. But going forward I will not do business with SecondSale.com again. I'd rather give my business to sellers who communicate with their customers rather than ignoring them.

      Sincerely,

      *************************

    EZ Book Recycle, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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