Complaints
This profile includes complaints for EZ Book Recycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 55 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 04/11/2023 11:09:03 Amount Paid: $26.45 Service Provided: Country Blues Harmonica For The Musically Hopeless Revised Book And 73Minute Cd - Book Condition: New Nature of Dispute: Received Country and Blues Harmonica for the Musically Hopeless, used. I already received that book from a previous order. The second one was shipped in place of this one that I *************** has not tried to solve the problem.Order Number:1576995-JOYWFKJNP Tracking Number: **********************Business Response
Date: 04/24/2023
Order has been refunded in fullCustomer Answer
Date: 04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/18/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- Date of transaction: 02/25/2023 - Total paid to business: $18.70 - Business commitment: Deliver purchased book - Dispute: Purchased book never delivered. Request for refund never answered.- Did the business try to resolve: They said in a public review they'd have a manager reach out. No manager ever reached out. Their website says they'll refund missing items and to email that request. I've emailed the address provided multiple times and received no response.Public review: *********************************************************** - Order #: 1527351-AMRHEMESR - **** Tracking #: **********************Business Response
Date: 04/18/2023
Order has been refundedInitial Complaint
Date:04/16/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me the wrong used bookbut have not , I ordered keeping the faith, by ***********************, they sent me keeping the faith, by *******************, I have sent them three complaints, and they say they got my complaint, but they have never done nothing about it. Its been a month since I ordered thisBusiness Response
Date: 04/17/2023
Your order has been refunded for that item, If you keep ordering the same item and keep getting the same wrong item,
then something is wrong with the **** number on the book for the that item.
Initial Complaint
Date:04/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 8 books for my godson for his first birthday through SecondSale. There were two major issues along the way. First, I placed the order on March 19. The order was due to arrive between March ***** I believe. It arrived April 3. During this time period, tracking was never updated. I emailed on three occasions regarding this issue. I emailed on March 23 and March 27 and received generic automated responses. I emailed again on March 29 stating I would be requesting a refund if tracking I formation was not shared. On April 1, someone responded with tracking. It should be noted the tracking information shared was different from what was originally sent to me and not being updated. The second issue is the order. One of my books was incorrect. I ordered the Spanish version and received the English version. I sent an email on April 3 inquiring about how to exchange this book for the correct one or return it for a refund. I received no response. I emailed again on April 9, again with no response. I would like the correct book that I ordered or a refund for the incorrect book I received. Additionally, I would like to note that they claim on their website to be a BBB accredited business, but they cannot be found under the BBB directory.Business Response
Date: 04/13/2023
We are sorry to hear that one item was not as described, please email customer support at ************************* and let them know the title of the wrong item so that they can refund the item, please also include your order number 1553618-UKFKLIDIX in the email, thank youInitial Complaint
Date:03/22/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered books said shipped now sitting in a loop after looking at reviews seems like thats the scam 14.30$ on 3-12-23 its the principle and they have your logoBusiness Response
Date: 03/23/2023
********************************************************************************
Delivered
Delivered, Front Door/Porch
********, ** 92021
March 22, 2023,2:12 pmCustomer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I only got 3 of the 4 books I payed for will never buy from them again the main book I wanted I didnt receive instead a math book which I see happens often
Sincerely,
***********************Initial Complaint
Date:03/17/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've ordered books for the 1st time.I spent ****** for books and have only received 10 books that i ordered.they have a thing you buy 3 books and get 1 free. This are not books that I would want to read. I've left a voice message and email that I need an address to send these back.Business Response
Date: 03/20/2023
A full refund was issued to the credit card on 3/6-2023Customer Answer
Date: 03/21/2023
Complaint: 19616129
I am rejecting this response because:Received a message today from second sale. 3-20-23 time 10:13am
thanking me for reaching out via phone message.
We are sorry to have missed you.
We are replying to you via text message if that is ok.
Thank you again!
This is what I receive every time.
Nothing about returning my money, or where are the rest of my books.
At this point in time, I do not any more books from them.
I did receive a credit on 3-7 in the amount of $*****.
I want the balance of ****** minus the ***** for a total of $146.06. Nothing else will be acceptable.
I'm tired of being jerked around.
Thank you for your assistance,
*******************************
Sincerely,
*******************************Business Response
Date: 03/22/2023
We have refunded your order via the credit card that was used, if you have not received the refund
with your credit card your best option is to file a claim with your credit card company. thank you
Customer Answer
Date: 03/22/2023
Complaint: 19616129
I am rejecting this response because:
Sincerely,
*******************************I want my money back. Total of $146.06
Initial Complaint
Date:03/13/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a quote to sell back my college book, printed my label and they received it on 2/22/23 and processed it on 2/24/23. Every since then the status says pending inspection. Nobody will contact me. Either send me my money or my book back. I will not use them again.Business Response
Date: 03/14/2023
Check is being mailed out today, thank youCustomer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I honestly hate that I had to come here to complain about what was going on, but I emailed them several times trying to get an answer and they always told me the same exact thing, that it was waiting for inspection.
Sincerely,
***************************************Initial Complaint
Date:02/23/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a couple of books from this website on 1/27/2023. One of the books was refunded back to my credit card on 1/28/2023 when they realized that the book was not in stock. I patiently waited for the second book which I was told twice that it would be shipped out in ***** hours. Since I never received confirmation that the book was shipped, I requested a refund for it also. When I received an email stating that my refund was processing, it was the price of the first book already refunded for $4.41 instead of $10.95 plus tax = $11.83 the price of the second book. I paid a total of $16.24 for 2 books that I did not receive, however my refunds were only $4.41 x 2 = $8.82. Therefore the company owes me a balance of $7.42. The order ID is VMMRAQIDL. The title of the books are E-Myth Revisited and Working With the Law. The prices listed without tax, respectively, are $4.08 and $10.95.Business Response
Date: 02/24/2023
The order has already been refunded in full.Customer Answer
Date: 02/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:02/15/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/23/23 I shipped off 2 books in great condition to sellbackyourbook.com. The company received my order on 01/27/23 and it was signed for by RLopez. My order number is ******* tracking number for this order was ************ and this package was shipped through ****** I was supposed to receive $39.62 for my two books. I was told by Sellbackyourbook.com that when payment is issued, I will receive a email. Well I never got any emails saying payment issued. I chatted with the company through website chat and they told me my payment was issued on 2/1/23 and I never received it. I been checking back and forth with the company, and they keep telling me it was sent however, there is no proof that it was. Like I said I never even got the email saying payment sent. I then researched online and saw a ton of people on ******** also saying they sent books and never ever got paid. I followed back up with the company and told them why a lot of us not receiving our checks and then they told me, the had a issue with the department that issue the checks and how some checks were being returned to them. Keep in mind they never told me this not one time all those days I was constantly asking them about my payment. I asked them if my check was returned and the person, I was chatting with didnt even know. They told me they would send a message to the accounting department, and someone would contact me. Well no one ever did contact me.Overall, I feel like I was robbed! It's like they kept my books and had no intention of actually paying me my money. I never even got a email saying, "payment was sent" to begin with. I do not believe they even sent my payment but rather stole my books and lied about sending a payment. I feel heartbroken and sick to my stomach. I told them my family was struggling and needed the money to buy food and they decided to take full advantage of me. I guess this is what God meant when then Bible said in the last days mankind would turn wicked and deceitful.Business Response
Date: 02/15/2023
We have received your inquiry and new payment is being sent out today, thank youCustomer Answer
Date: 02/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************Initial Complaint
Date:01/14/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Transaction date is 12/16/2023 -I sold this business my used nursing books -The business committed to buy the books for $365.23 -My dispute is that I have not been paid yet they have confirmed receipt and verification that the books are in good condition, I have pictures of their condition prior to mailing them to this company. - The business has responded to my email promising my payment will be sent . It has been 30 days and and I have not been paid. -Order # ******* -Tracking #************ AND #************Business Response
Date: 01/26/2023
Your check was mailed out on 1/18, please allow 14 business days to arrive
EZ Book Recycle, Inc. is BBB Accredited.
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